THEOBALD THADE
Dar es Salaam
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Network & Security planning and implementation. Results-focused, more than with 15 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Networking & Data Centre planning and implementation. Results-focused, IT Manager with more than 15 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
23
23
years of professional experience
Work History
IT Manager
Kilombero Sugar Company Ltd
Dar es Salaam
01.2020 - Current
- Develop and implement IT strategy and plans in line with the departmental and organizational strategies to deliver value adding IT solutions to the company
- Liaise with the relevant business unit heads to analyze the IT needs for the company and its business units, from an operational and strategic perspective
- Manage the preparation of the IT budget and ensure there is an adequate provision for monitoring, controlling, and reconciling of expenditure against the approved budgets
- Direct the IT projects to ensure all project objectives are accomplished in a timely and cost-effective manner
- Define and agree upon internal and external project milestones and Service Level Agreements (SLAs) to track project progress and manage escalations as per deadlines
- Identify areas of process automation which will increase productivity and efficiency of resources
- Identify opportunities for continuous improvement of the IT software systems, infrastructure and network processes, in line with industry best practices
- Develop business continuity plans including the provision of disaster recovery plans and oversee the implementation and testing of the disaster recovery procedures
- Accountable for the availability and optimal overall performance of IT infrastructure and applications
- Identify the key risks posed to business continuity from an IT perspective and develop and implement mitigation strategies
- Provide secure IT infrastructure at minimum cost and ensure privacy of data and security from external threats
- Liaise with the business group IT team to ensure implementation of provide guidelines, policies, and controls
- Develop, recommend, and implement effective IT policies, processes, and procedures that enable the company to establish systems of governance
- Ensure compliance of IT systems with relevant company policies and procedures, local laws, and regulations in Tanzania, especially with respect to information security and data privacy
- Team Development by liaising with the HR department to plan and execute training programs to ensure that the team is well equipped with necessary IT knowledge and skills
- Manage the relationship with vendors and third party service providers for all applications and infrastructure.
IT Manager
Deloitte Consulting Ltd
Dar es Salaam
01.2010 - 01.2020
- Manage all IT operations for Deloitte Tanzania and TUNAJALI Tanzania US-AID funded project
- Manage IT SLA and Service Desk Operations
- Prepare and manage IT budget
- Develop and update IT Policies and procedures
- Develop IT strategy based on organization's strategies
- Active directory management and maintenance
- Ensure backup jobs are set and running accordingly
- Vulnerabilities assessment and control
- Patch Management
- Ensure Disaster recovery site is in operation and regularly tested
- MS Exchange 2013/2016 server administering
- Domain controller server administering
- Manage network firewall
- Configuring Routers, switches, and servers
- US-AID Tunajali Project leader in all IT support issues
- WAN and LAN support and configurations
- Ensures security is maintained in all applications and networks
- Plans and manage all IT staff to ensure smooth running of IT department
- Maintain and deploy servers with different roles
- Ensure proper handling of all IT equipment's, inventory and procurement
- Internal/External IT support.
Assistant IT Manager
Double Tree by Hilton Hotel
Dar es Salaam
01.2009 - 01.2010
- Assists IT manager on planning and setting up IT infrastructure before opening hotel
- Switching and Routing configuration on both WAN and LAN
- Customer/Guest Support, and Internal IT support
- Setup and configuration of billing systems, Point of Sell (POS)
- Support LAN and WAN, troubleshooting if there is any problem
- Maintaining and running backup
- Ensures all systems are working on a daily basis
- Re-building of LAN backbone by replacing UTP with FIBER optics
- Firewall and VPN configurations in Juniper
- (VOIP) Installation/configuring IPPBX Server for softphone and IP Telephone using TrixBox System
- Networking Monitoring using MRTG, PRTG.CACTI, WHATSUP GOLD and Bandwidth Manager
- Network design and configuration for windows 2000 & 2003 Server driven LAN for corporate Business clients
- Creating and managing Active Directory users and security groups
- Install and configure Domain Name Service
- Network cabling & Troubleshooting network-related problems
- Hardware and Software installation and maintenance in the office
- Printer configuration and Troubleshooting.
Assistant IT Manager
Kilimanjaro Hotel Kempinski
Dar es Salaam
01.2006 - 01.2008
- Configuring Routers, Customer Support, and Internal IT support
- Assists IT manager on plan and build of IT department as an opening team
- Setup and configuration of billing systems (POS)
- Support LAN and WAN, troubleshooting if there is any problem
- Maintaining and running backup
- Ensures all systems are working on a daily basis
- Re-building of LAN backbone by replacing UTP with FIBER optics
- WiMAX System Admin: VLAN Configuring, BS and SS Configuration and Installations
- Firewall and VPN configurations in Juniper
- (VOIP) Installation/configuring IPPBX Server for softphone and IP Telephone using TrixBox System
- Networking Monitoring using MRTG, PRTG.CACTI, WHATSUP GOLD and Bandwidth Manager
- Network design and configuration for windows 2000 & 2003 Server driven LAN for corporate Business clients
- Creating and managing Active Directory users and security groups
- Install and configure Domain Name Service
- Network cabling & Troubleshooting network-related problems
- Hardware and Software installation and maintenance in the office
- Printer configuration and Troubleshooting.
IT Engineer
ZANLINK
Zanzibar
01.2002 - 01.2004
- WAN and LAN cabling and configuration
- Support clients on Dial-up and Wireless networks
- Install radio communication equipment for Microwave internet users
- Setup VPN and VLAN
- On-call support for clients having internet issues
- Fiber Optic project leader in Zanlink infrastructure setup.
IT Technician
New Age Computers
Dar es Salaam
01.2001 - 01.2002
- Support computer Hardware and Software
- Computer cloning
- LAN cabling
- Printer troubleshooting.
Skills
- Disaster Recovery
- Team Collaboration
- Business Analysis
- Quality Assurance
- Technical Troubleshooting
- Virtualization
- Change Management
- Team Development
- Technical leadership
- Information Security
- Network Administration
- IT service management
- Software Development
- Application support
- Time management abilities
- Teamwork and Collaboration
- Budget Control
- Project Planning
- Time Management
- Technology Integration
- Budget Administration
- Project Leadership
- Task Prioritization
- System Integration
Timeline
IT Manager
Kilombero Sugar Company Ltd
01.2020 - Current
IT Manager
Deloitte Consulting Ltd
01.2010 - 01.2020
Assistant IT Manager
Double Tree by Hilton Hotel
01.2009 - 01.2010
Assistant IT Manager
Kilimanjaro Hotel Kempinski
01.2006 - 01.2008
IT Engineer
ZANLINK
01.2002 - 01.2004
IT Technician
New Age Computers
01.2001 - 01.2002
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