TEGWA LIGEMBE
Dar es Salaam,Tanzania
Summary
Dynamic Customer Service Representative with proven expertise at TRA Kinondoni, excelling in tax compliance and data analysis. Adept at resolving complex inquiries and enhancing customer satisfaction through effective communication. Successfully led a team to improve service efficiency, ensuring accurate documentation and timely reporting of tax statuses.
Overview
2
2
Languages
1
1
Certification
Work History
Customer Service Representative
TRA KINONDONI
Dar es Salaam, TZ
08.2026 - Current
- Guided TRA Kinondoni taxpayers in resolving inquiries and navigating service options.
- Ensured accuracy and completeness of customer documents through thorough verification.
- Maintained accurate service registers and files by recording customer details systematically.
- Compiled report detailing customer tax payments and current statuses.
Customer Service Representative Team Lead
TRA KINONDONI
Dar es Salaam, TZ
07.2026 - Current
- Supervised customer service desk operations at TRA Kinondoni branch
- Handled customer inquiries about tax services and account updates
- Resolved customer complaints using service policies and branch procedures
Education
Bachelor of Science - Taxation Management
University of Dar Es Salaam
Dar Es Salaam, Tanzania 07.2026 - 10.2026
Actuarial Certificate - Actuarial Sciences
University of Dar Es Salaam
10.2026 - 10.2026
Mzumbe Secondary School
Morogoro, Tanzania Skills
- Tax compliance
- Customer relationship management
- Data analysis
- Microsoft Excel
- Communication skills
Languages
English
First Language
Swahili
Proficient (C2)
C2
Certification
- Best and More available attendant
Accomplishments
- Best tax collector in September 2026
Affiliations
- Marketing and Sales
- Driving
- Skiing and outdoors.
Dr. Dutu
- REFERENCE
- Ally Muruke(+255 719 636 959)
- Sarah Zawadi (+255 659 531 761)
- Emanuel Kitang'ala (+255 769 004 053)
References
- REFERENCE
- Ally Muruke(+255 719 636 959)
- Sarah Zawadi (+255 659 531 761)
- Emanuel Kitang'ala (+255 769 004 053)
Timeline
Actuarial Certificate - Actuarial Sciences
University of Dar Es Salaam
10.2026 - 10.2026
Customer Service Representative
TRA KINONDONI
08.2026 - Current
Customer Service Representative Team Lead
TRA KINONDONI
07.2026 - Current
Bachelor of Science - Taxation Management
University of Dar Es Salaam
07.2026 - 10.2026
Mzumbe Secondary School