Tamia Ndossa
Manager
Arusha ,Tanzania
Summary
Decisive [Job Title] equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Lodge Manager
Maramboi Tented Lodge Ltd
Manayara, Tanzania
10.2017 - Current
- Scheduled and coordinated daily staff meetings to ensure all team members were informed of current operations.
- Developed and implemented policies and procedures to improve operational efficiency and customer service.
- Evaluated guest feedback to identify areas for improvement and develop strategies to enhance the guest experience.
- Analyzed financial data to monitor performance, identify trends, and suggest cost-saving initiatives.
- Maintained accurate records of hotel occupancy, revenue, expenses, payroll.
- Managed housekeeping staff by setting tasks, monitoring progress, providing guidance, resolving issues.
- Ensured safety protocols were followed in accordance with local laws and regulations.
- Organized promotional events to increase brand awareness and attract new customers.
- Conducted regular inspections of facilities and grounds to ensure upkeep was maintained.
- Assisted guests with check-in and check-out processes as well as any other inquiries or complaints they may have had.
- Trained new employees on company policies, procedures as well as their duties, responsibilities.
- Resolved conflicts between staff members in a timely manner while upholding company standards.
- Monitored inventory levels of amenities such as linens, toiletries, cleaning supplies.
- Negotiated contracts with vendors for services such as catering or maintenance work.
- Coordinated activities between departments such as marketing or sales efforts with accounting practices.
- Provided support during peak times by assisting front desk personnel with guest requests.
- Established relationships with local businesses in order to promote tourism opportunities at the lodge.
- Developed marketing campaigns using various media outlets including print materials or social media platforms.
- Reviewed employee performance on a regular basis and provided feedback when necessary.
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
- Assisted guests at check-in, providing information on various services within hotel.
- Input and confirmed reservations for guests.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Coached staff on strategies to enhance performance and improve customer relations.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Verified customer credit to establish payment method for accommodations.
- Transmitted and received messages using telephones or telephone switchboards.
- Issued room keys and escort instructions to bellhops.
- Offered guests beverages and refreshments upon check-in.
- Scheduled space or equipment for special programs, meetings and conferences.
Assistant Manager
Tanganyika Wilderness Camps
Arusha, Tanzania
06.2016 - 10.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
Sales Representatives
Tanganyika wilderness Camps
Arusha, Tanzania
06.2015 - 06.2016
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
Conference Coordinator
Malaika Beach
Mwanza, Tanzania
01.2011 - 12.2011
- Organized and coordinated conference logistics, including venue selection, catering, audio and visual equipment needs, and transportation.
- Developed marketing materials to promote the event such as brochures, flyers, e-mail blasts and website content.
- Assisted with budget development and tracked expenses related to conference planning.
Education
High School Diploma -
National Collage of Tourism
Arusha11.2014
High School Diploma -
YMCA MOSHI
Kilimanjaro 01.2010
Skills
- Teamwork and Leadership
- Front Desk Operations
- Facilities Management
- Work Planning and Prioritization
- Computer Skills
- Hotel Operations
- Personnel Supervision
Languages
Swahili, English
First Language
French
Intermediate
B1
Timeline
Lodge Manager
Maramboi Tented Lodge Ltd
10.2017 - Current
Assistant Manager
Tanganyika Wilderness Camps
06.2016 - 10.2017
Sales Representatives
Tanganyika wilderness Camps
06.2015 - 06.2016
Conference Coordinator
Malaika Beach
01.2011 - 12.2011
High School Diploma -
National Collage of Tourism
High School Diploma -
YMCA MOSHI
Similar Profiles
SUSAN RONOSUSAN RONO
Marketing &Operations Consultant at Osotua Tented CampMarketing &Operations Consultant at Osotua Tented Camp
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Baton KonjufcaBaton Konjufca
Parking Manager, Driver at The Surf Lodge and Snow LodgeParking Manager, Driver at The Surf Lodge and Snow Lodge