TAIMURU Kurumbua
Arush,Arusha
Summary
Accomplished professional with extensive expertise in customer service, records management, and team leadership. Demonstrates exceptional skills in communication, problem solving, and strategic planning. Proficient in Microsoft Office and adapting to new things. Proven track record in staff supervision, workforce training, leadership. Committed to enhancing client relationships through effective event supervision and site management. Aspires to leverage technical understanding and scheduling expertise to drive organisational success.
Overview
1
1
Certification
3
3
years of post-secondary education
15
15
years of professional experience
Work history
Site manager
Fahari Communications Media Ltd.
Arusha, Arusha
2023.07 - Current
- Managed site operations of 64 Staff and coordinated manpower outsourcing at Arusha site, overseeing outsourced employees deployed to client locations.
- Served as primary operational link between Fahari Communications Media Company Ltd and d.light Tanzania, ensuring effective workforce management, employee engagement, and compliance with company policies to deliver high-quality manpower outsourcing services.
- Oversaw daily operations on-site, promoting effective workflow management.
- Oversee day-to-day Call Center operations, provide human resource support to deployed employees, address workforce-related matters, and ensure that client requirements are properly supported.
- Established work schedules and assignments for employees, maintaining area staffing levels at all times.
- Delegated tasks to appropriate personnel for increased productivity levels.
- Executed operational and administrative tasks as directed by management, supporting overall project objectives.
- Prepared detailed reports outlining project updates for stakeholder meetings.
- Upheld regulatory compliance at all times during project life cycle.
- Conducted regular risk assessments with strict adherence to health and safety regulations.
- Implemented cost-saving measures whilst ensuring high-quality outputs.
- Maintained site cleanliness, contributing to improved work environment.
- Facilitated training sessions for staff, enhancing skill development.
- Demonstrated leadership skills during challenging circumstances, ensuring team morale remained high.
- Addressed issues promptly, maintaining uninterrupted work schedules.
Call Center Supervisor
Fahari Communications Media Ltd.
Dar es Salaam, Dar es Salaam Region
2022.08 - 2023.06
- Supervised shift operations whilst ensuring adherence to company guidelines and protocols.
- Monitored calls daily, provided constructive feedback to agents on their performance metrics.
- Led training sessions for new recruits to enhance their communication skills.
- Handled resource allocation during peak hours to manage high call volumes effectively.
- Fostered a positive work environment, motivated team members towards achieving targets.
- Dealt swiftly with personnel issues, maintained high staff morale and motivation levels.
- Improved process efficiency by identifying bottlenecks and suggesting corrective measures.
- Promoted a culture of continuous learning within the team, encouraged participation in skill enhancement programmes.
- Coordinated with other departments to ensure seamless customer experience across all platforms.
- Worked closely with management, relayed frontline feedback for policy improvements.
- Organised weekly meetings for team development and improvement in strategic planning.
- Handled escalated calls to ensure customer satisfaction and retention.
Team leader
Fahari Communications Media Ltd
Dar es Salaam, Dar es Salaam Region
2021.08 - 2022.07
- Fostered a high-performing environment to drive productivity and quality.
- Led project coordination, resulting in timely delivery.
- Streamlined workflow for a more efficient process.
- Introduced innovative solutions which maximised output without compromising quality.
- Improved customer satisfaction through close collaboration with the team.
Call Center Agent/ Call Center Executive
Fahari Communications Media Ltd
Dar es Salaam, Dar es Salaam Region
2020.07 - 2021.07
- Provided comprehensive customer support by managing incoming and outgoing calls.
- Delivered exceptional internal and external customer service through effective interpersonal skills.
- Resolved customer queries efficiently, consistently meeting KPIs.
- Delivered front-line customer care and achieved sales targets through tele calling Campaigns.
- Coordinated communications between clients and services to facilitate sales progress.
- Updated CRM systems with accurate, current information for valid client records.
Team Member
Kuku Food Ltd (KFC)
Dar es Salaam, Dar es Salaam Region
2015.01 - 2017.01
- Delivered high-quality customer service, handled orders, managed cash transactions, trained new staff to enhance team capability, and supported stock control to maintain inventory accuracy.
- Improved team communication by organising weekly meetings.
- Maintained workplace cleanliness through consistent cleaning and upkeep.
Cashier & Customer service team member
New York Pizza & Fried Chicken
Dar es Salaam, Dar es Salaam Region
2013.01 - 2015.01
- Processed high volumes of transactions during holiday seasons, maintaining service quality under pressure.
- Used Point of Sale system efficiently, speeding up transactions.
- Ensured accurate financial records by balancing cash register at end of day, maintaining accurate records.
- Trained new cashiers on store policies and procedures to maintain standards.
- Managed front desk operations, processed customer orders, coordinated deliveries, and resolved customer issues to enhance customer satisfaction.
- Collaborated with team members for seamless shift transitions, ensuring consistent service delivery.
- Maintained clean and organised workspace to ensure efficient service.
Records Assistant
Kisutu Resident Magistrate Court
Dar es Salaam, Dar es Salaam Region
2011.06 - 2011.08
- Managed file systems, registered documents, tracked file movement, and handled incoming correspondence.
- Maintained confidentiality of sensitive information to ensure client trust and compliance with privacy laws.
- Executed data migration tasks during software transitions without any loss of data.
- Provided prompt response to enquiries, improved customer satisfaction rate.
- Supported supervisors in administrative tasks, contributed towards efficient team functioning.
Records Assistant
National Social Security Fund
Dar es Salaam, Dar es Salaam Region
2012.06 - 2012.09
- Organised files, sorted mail, tracked documents, and managed registry operations to enhance information accessibility.
- Facilitated office operations, ensuring timely file retrieval to support workflow efficiency.
- Optimised daily office operations to enhance productivity and reduce delays., implemented an effective filing system.
- Executed data migration tasks during software transitions without any loss of data.
- Prepared reports to assist decision-making processes, contributing to informed organisational strategies.
Education
Degree in Records, Archives and Information Mgt - Records and information Management
TPSC
TanzaniaDiploma - Records Management
Tanzania Public Service College
2013.01 - 2014.01
Technician Certificate - Records Management
2012.01 - 2013.01
Basic Certificate - Records Management
2011.01 - 2012.01
CSEE - undefined
Yusuph Makamba Secondary School
Skills
- Microsoft Office
- Site management
- Customer Service / Customer Experience Personnel
- Records Management
- Client Relationship Management
- Team Leadership and Staff supervision capability
- Problem Solving and Communication excellence
- Workforce training leadership
- Scheduling / ROTA expertise
- Time efficiency and Strategic planning
Certification
- Customer Service & Food Service Certifications – KFC STAR 2000 Programs
- Buddy Trainer Certification – Team leadership and training
- Entrepreneurship & Business Planning – PDF Training (2011)
ADDITIONAL INFORMATION
Languages: English & Kiswahili
Beginner
English
Fluent
Swahili
Fluent
ADDITIONAL INFORMATION
Reading, traveling, teamwork, learning new technologies
Timeline
Site manager
Fahari Communications Media Ltd.
2023.07 - Current
Call Center Supervisor
Fahari Communications Media Ltd.
2022.08 - 2023.06
Team leader
Fahari Communications Media Ltd
2021.08 - 2022.07
Call Center Agent/ Call Center Executive
Fahari Communications Media Ltd
2020.07 - 2021.07
Team Member
Kuku Food Ltd (KFC)
2015.01 - 2017.01
Diploma - Records Management
Tanzania Public Service College
2013.01 - 2014.01
Cashier & Customer service team member
New York Pizza & Fried Chicken
2013.01 - 2015.01
Records Assistant
National Social Security Fund
2012.06 - 2012.09
Technician Certificate - Records Management
2012.01 - 2013.01
Records Assistant
Kisutu Resident Magistrate Court
2011.06 - 2011.08
Basic Certificate - Records Management
2011.01 - 2012.01
CSEE - undefined
Yusuph Makamba Secondary School
Degree in Records, Archives and Information Mgt - Records and information Management
TPSC