TAHIYA HASHIM MANENO
Dar es Salaam
Summary
To facilitate objectives in line with the organization capabilities. Also have an opportunity for personal growth, career development and independent thoughts.
Overview
7
7
years of professional experience
Work History
Bancassurance Officer
Strategis Insurance Tanzania Limited
02.2023 - Current
- Promotion of Bancassurance products within the bank to both existing and new clients
- Provision of professional insurance advice to customers of our bank partners
- Managed monthly renewals and provided after-sales service for successful cases, ensuring customer satisfaction and retention
- Collaborated with bank partner staff to identify banking customers in need of financial protection, enhancing client outreach and engagement
Sales Consultant
Akiba commercial bank
10.2021 - 01.2022
- Developed marketing and sales strategy, resulting in a larger client base.
- Executed cross-selling of bank products to existing and new clients, expanding overall market reach.
- Enhanced visibility of bancassurance products, generating increased customer interest.
- Managed portfolio at Risk PAR 30-90 days in arrears and non-performing loans (NPL).
- Facilitate of loans to both private and government employees under Personal Banking
- Monitoring and Recovery of the loan and deposit portfolio
Sales Ambassador
Akiba commercial bank
04.2020 - 09.2021
- Acquired qualified customers while managing risk to expand liabilities portfolio.
- Engaged customers to strengthen bank's deposit portfolio.
- Ensured compliance with ACB policies and methodology, prioritizing client protection and customer service standards.
Customer service intern
Akiba commercial bank
05.2019 - 03.2020
- Resolved customer concerns to improve satisfaction.
- Established customer accounts to streamline access to banking services.
- Generated account statements and balances for customer clarity.
- Verified payment of cheques drawn on customers' accounts.
Education
Bachelor - Marketing and Public Relations
Tanzania Institute of Accountancy
12-2019
Advanced Certificate of Secondary Education Examination -
Baobab Secondary School
01-2016
Certificate of Secondary Education Examination -
Vistation Girls Secondary School
01-2013
Skills
- T24 accounting
- Data Analysis
- Microsoft Excel
- Sales Techniques
- Customer management
- Professional networking
- Networking
- Team player
- Verbal communication
Accomplishments
- Part of the team that was responsible for achieving deposit mobilization of 500million shillings from 01/01/22 to 03/20/22.
- Able to increase the portfolio related to Personal Banking from 10/01/22 to 11/23/22, with a total number of 6 loans for 238 million shillings.
- Mobilized to acquire customers from the Vicoba Group, which resulted in the management of a 300 million shillings deposit portfolio.
- Generated TZS 3 billion in insurance business over three years, consistently through strategic client acquisition and client managment
Personal Information
- Date of Birth: 04/28/97
- Gender: Female
- Nationality: Tanzanian
- Place of Birth: Arusha
References
- Joachim Mowo, Branch Manager Mbagala, KCB Bank, P.O Box 804, Dar es Salaam, Dar es Salaam, +255 755 575 541, jmowo@tz.kcbbankgroup.com
- Catherine Joseph Kikwesha, Relationship Manager Personal Banking, Akiba Commercial Bank, P.O Box 669, Dar es Salaam, Dar es Salaam, +255 783 162 816, catherine.kikwesha@acbtz.com
- Mussa Mayala, Manager Life and Health Insurance, Exim Bank Tanzania Limited, P.O.Box 1431, Dar es Salaam, Dar es Salaam, +255 757 498 692, mussa.mayala@exim bank.co.tz
- Nelson Sabuni, Manager-Broking and Sales Point, Strategis Insurance Tanzania Limited, P.O.Box 7893, Dar es Salaam, Dar es Salaam, +255 743 404 603, nsabuni@strategis.co.tz
Languages
- English
- Swahili
Seminars And Awards
- Customer service, Deposit Mobilization, KYC and Fraud Training, Akiba Bank, 02/08/21 to 02/12/21
- Customer Loan Acquisition and Recovery under Retail, Personal and Cooperate Banking, 07/19/21 to 07/22/21
- Client Acquisition and Relationship Management Training, Umoja Switch, 10/13/22 to 10/17/22
Timeline
Bancassurance Officer
Strategis Insurance Tanzania Limited
02.2023 - Current
Sales Consultant
Akiba commercial bank
10.2021 - 01.2022
Sales Ambassador
Akiba commercial bank
04.2020 - 09.2021
Customer service intern
Akiba commercial bank
05.2019 - 03.2020
Bachelor - Marketing and Public Relations
Tanzania Institute of Accountancy
Advanced Certificate of Secondary Education Examination -
Baobab Secondary School
Certificate of Secondary Education Examination -
Vistation Girls Secondary School