Tabitha Kamukulu
Daresalaam
Summary
Friendly and approachable with excellent interpersonal and customer relations skills. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Serensic Africa Ltd
Dar Es Salaam, Tanzania
09.2023 - Current
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customer and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
Customer Service Associate
Alkhalij Enterprises
06.2019 - 06.2022
- Perform additional duties assigned by the management team.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Support customer service goals and enhance relations through friendly, knowledgeable, and positive communication.
- Engage in conversation with customers to understand needs, resolve issues and answer product questions.
- Promote high customer satisfaction by resolving problems with knowledge and friendly service.
- Keep records of customer interactions or transactions, thoroughly recording details of inquiries.
- Support sales team members to drive growth and development.
- Confer with customers by telephone or in person to provide information about products or services, and take orders.
- Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
Executive Assistant/Administrative Assistant
Rook Consultants
03.2017 - 03.2019
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
Executive Assistant/Admin Assist
Investment Climate Facility for Africa
08.2014 - 12.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
Diploma - Executive Secretarial Studies
City Computech College Zimbabwe
01.1998
Some College (No Degree) - diplomacy
Advanced Executive Assistants & Personal Assistants Incl. Protocol
South AfricaOffice Administration
South AfricaSkills
- Regulatory Compliance
- Team Collabortion
- Customer Support
- Clerical Support
- MS Office Proficiency
- Appointment Scheduling
- Point of Sale systems
- Inbound and Outbound Calling
- Customer Service
- Cross-Functional Team Collaboration
- Inventory control
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Problem Resolution
Hobbies and Interests
Networking, Swimming, Traveling
References
- Justin, Magotti, Operations Manager, justinmagotti@gmail.com, +255777400 400, Alkhalij Enterprises Ltd.
- James, Kirimi, Managing Director, james.kirimi@rookconsultants.co.tz, +255769 256 304, Rook Consultants Ltd
- Michael, Makale, Chief Operations Officer, tiyamakale@gmail.com, +1 206 604 9946, Investment Climate Facility for Africa
- Lilian, Kato, Asst. Human Resources Manager, lilinkato@yahoo.com, +255786 236 447, Wellworth Group of Companies
Languages
English
First Language
Timeline
Business Development Manager
Serensic Africa Ltd
09.2023 - Current
Customer Service Associate
Alkhalij Enterprises
06.2019 - 06.2022
Executive Assistant/Administrative Assistant
Rook Consultants
03.2017 - 03.2019
Executive Assistant/Admin Assist
Investment Climate Facility for Africa
08.2014 - 12.2016
Diploma - Executive Secretarial Studies
City Computech College Zimbabwe
Some College (No Degree) - diplomacy
Advanced Executive Assistants & Personal Assistants Incl. Protocol
Office Administration
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