Tabitha Faustine
Dar es Salaam
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
8
8
years of professional experience
Work History
Cluster Sales Manager
Delta Hotels Marriott
06.2024 - Current
- Expanded market share through diligent research, identifying new opportunities for business development.
- Leveraged extensive industry knowledge to provide expert guidance on market trends enabling the team to stay ahead of competitors.
- Created compelling proposals tailored specifically to client needs which resulted in closing high-value deals.
- Organized various trade shows and events, promoting brand awareness and generating valuable leads for future business endeavors.
- Developed strong relationships with clients for increased revenue growth and customer satisfaction.
- Negotiated contracts with key stakeholders, securing lucrative deals beneficial to company goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Managed accounts to retain existing relationships and grow share of business.
Events Manager
Johari Rotana Hotel Dar Es Salaam
06.2022 - 06.2024
- Gathering information about the client's objectives, budget and preferences
- Providing advice about food and bar menus, decor and entertainment
- Creating schedules of all activities for staff to follow during events
- Communicating with all vendors and suppliers before, during and after the event
- Managing the budget to ensure the event doesn't cost more than originally planned
- Handling problems that arise to help the event go off smoothly
- Overseeing servers, kitchen staff, cleaning crews and other workers who will set up for, work during or clean up after the event
- Ensuring that events comply with insurance, health and safety standards.
Sale Manager
Seacliff Hotel Dar es Salaam
08.2020 - 05.2022
- Collected customer and market feedback and reported information to company leadership
- Hired and trained dedicated and high-achieving sales teams
- Planned and developed strategies to increase sales territory positioning, exceeding company targets
- Generated company growth through market expansion and sales
- Achieved exceptional client satisfaction feedback and ratings
- Carried out sales visits to current and prospective customers
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends
- Monitored sales team performance, providing effective training to help reach revenue and profit targets
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue
- Retained existing customers and substantially grew customer base, product line and sales volume
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Analysed sales to identify top-performing products
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support
- Set highest personal performance standards for self
- Identified and qualified new sales prospects to continually meet targets
- Produced regular reports with in-depth detail of sales performance
- Created and directed sales team training and development programmes
- Allocated teams, materials and calendar space for individual projects
- Optimised sales methods to best engage, acquire and retain customers.
Sales executive
Hyatt Regency Dar Es Salaam, The Kilimanjaro
08.2018 - 07.2020
- Built long-term relationships with customers and generated referrals from existing clients
- Analysed industry and competitor trends to enhance sales strategy
- Achieved and exceeded sales targets in line with client growth across all products and services
- Established and maintained positive, profitable client relationships through superb communication
- Maintained contact with customers throughout sales and pre-delivery process
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives
- Managed client relationships from early stages of sales process through to post-sales
- Built focused new client networks, growing business opportunities and increasing revenue possibilities
- Generated new leads and opportunities to maximise revenue
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment
- Fostered positive relationships with customers to enhance loyalty and retention
- Qualified prospects to determine future sales possibilities and improve conversion efforts
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Technician
NKEMWA TANZANIA LIMITED
08.2016 - 10.2016
- Reported challenges encountered in replicating plans on site to supervising civil engineers
- Developed estimates of materials and labour costs needed to complete projects
- Updated supervising engineer on project progress for tracking purposes
- Collaborated with civil engineers to consider and decide to what extent projects could deviate from original plans
- Prepared reports and documented project activities and data.
Education
Bachelor of Business Administration - Business Administration
College Business Of Education
01-2019
Diploma - Civil Engineering
Mbeya University of Science And Technology
01-2016
CSEE - Secondary Education
Mbezi High Secondary School
01-2009
Primary Education -
Urafiki Primary School
01-2008
Skills
- Brand Awareness
- Booth Installation
- Event Billing
- Guest Management
- Managing events start to finish
- Customer service-driven
- Event Evaluation
- Guest Relations
- Budget Management
- Meeting planning
- Office Administration
- Strategic account development
- New Business Development
- Sales Planning
- Account Management
- Revenue Forecasting
- Key account development
- Lead Generation
- Client Relationship Management
- KPI analysis
- Strategic Planning
- Performance Management
- Pipeline Management
- Vendor Management
- Exceeds sales goals
Languages
Swahili
First Language
English
Proficient
C2
Spanish
Beginner
A1
References
- DELTA HOTELS MARRIOTT
Florenso kirambata
Group Director of Business Development
P.O.BOX 78744
Slipway Road, Msasani Peninsula
+255 779 000 020
- JOHARI ROTANA HOTEL DAR ES SALAAM
Aloyce Beza
Human Resource Officer
P.O.BOX 14909
Sokoine Drive
+255 713 213 731
- SEACLIFF HOTEL DAR ES SALAAM
Nicholas Mcaleer
Managing Director
P.O. Box 3030
10 Toure Drive, Msasani Peninsula
+255 767 099 294
- HYATT REGENCY DAR ES SALAAM
Rukia Chuma
Assistant Director of Sales and Marketing P.O. Box 9574,
Kivukoni Front, Dar Es Salaam.
+255 686 177 399
- NKEMWATANZANIALIMITED
Charles Mwansasu
Company Director
P.O.BOX 108
Songea
+255718726370
Timeline
Cluster Sales Manager
Delta Hotels Marriott
06.2024 - Current
Events Manager
Johari Rotana Hotel Dar Es Salaam
06.2022 - 06.2024
Sale Manager
Seacliff Hotel Dar es Salaam
08.2020 - 05.2022
Sales executive
Hyatt Regency Dar Es Salaam, The Kilimanjaro
08.2018 - 07.2020
Technician
NKEMWA TANZANIA LIMITED
08.2016 - 10.2016
Bachelor of Business Administration - Business Administration
College Business Of Education
Diploma - Civil Engineering
Mbeya University of Science And Technology
CSEE - Secondary Education
Mbezi High Secondary School
Primary Education -
Urafiki Primary School
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