SYLIVIA LUCAS CHAPUGA
Dar es salaam
Summary
A responsible and dedicated Graduate, who has gained skills in the overall direction, administration, coordination, implementation, control and completion of services in all aspects. Ambitious to operate with Company / organization that is fast growing and emanates a lot of challenges that can make one utilize effectively his or her knowledge.
Overview
3
3
years of professional experience
Work History
Sales Executive
Smile Communication Tanzania
Dar es salaam
02.2015 - 08.2016
- Searching for New customers to join for Smile internet usage
- Present and provide Individual client consultations in context with overall intervention strategy as needed
- Registering new customers and advising them on Smile internet usage
- Independently calls on mid to senior-level executives and other representative to generate sales
- Selling Smile products and opening new accounts for new customers
- Helping customers with different problems occurring when operating with Smile internet
- Handling different queries from customers
- Assuring all customers is well served and satisfied with Smile service
- Writing Weekly report and Monthly on business behavior in general.
Import Service Executive
DHL Express Tanzania
Dar es salaam
01.2014 - 01.2015
- Informing all the customers on the shipment’s arrival to their destinations via emails and phone calls, so they get prepared for clearance procedures
- Advising customers on the duty payments for clearance of different shipments from abroad and assisting on invoicing procedures
- Assurance of safety and quick delivery of shipments to the required destination
- Ensuring quality service to customers given on time
- Handling different Queries and customer complains accordingly
- Day, Week and Monthly Work Report Writing
- System Updating for the whole required work data to be recorded.
Operations officer
Pergamon Group Limited
Dar es salaam
04.2018
- Prepare regular reports, presentations, and analysis on operational performance, trends, and outcomes
- Present findings to senior management and make recommendations for improvement
- Provide guidance, support, and supervision to operational staff
- Assign tasks, set performance expectations, and conduct performance evaluations
- Provide support to all business units including administrative, financial and human resource departments
- Resolve product or service problem by clarifying the customers complaints, determining the cause of the problem, selecting and explaining the best solution for such and following up to ensure the resolution
- Identify areas for improvement in operational processes, workflows, and procedures
- Streamline operations to enhance efficiency, productivity, and cost-effectiveness
- Conduct regular meetings with staffs to discuss about operational updates, ideas and issues
- Ensure resource assignment, work allocation, training development and performance assessments are completed in timely manner
- Handling all customer complaints ensuring proper action is taken on each and customer satisfaction is affirmed throughout the process
- Working closely with technical department to ensure client site visit (Installation and support) are timely and such reported to Operation manager on a daily basis.
Education
Master in Public Administration -
Mzumbe University
01.2024
B.A in Management of Social Development -
Mwalimu Nyerere Memorial Academy
01.2013
Skills
- Solid knowledge of office procedures
- Experience with office operations system like ACA and NPTS, and management software like MS Excel and MS word
- Ability to work under pressure, to meet tight deadlines without compromising the quality of work
- Confident communicator and able to express and interpret technical data in a clear understandable manner
- Attentive to detail, accurate and a keen observer especially while reconciling of daily reports
- High Degree of Adaptability to various situations
- Good interpersonal relationship and communication skills
- Well-developed individual group and administrative ability
- Learn towards technological advancement
Tel
+255 764517695
References
- Anold R. Masonda, Operations Manager, Pergamon Group Ltd, P.O BOX 31236, Dar es salaam, +255715551235, anold@pergamontz.com
- Gerry Albert Namasake, Retail Team Leader, Smile Communications Tanzania Ltd, P.O. Box 38372, Dar es salaam, +255 758 811 212, gerry.namasake@smilecoms.com
- Edgar R Mbaganile, Head of Department of Human Resource and Administration, The Mwalimu Nyerere Memorial Academy, P.O. Box 9193, Dar es Salaam, +225712619984, mbaganilee@yahoo.com
Training
- DHL Express Tanzania, 12/2015, Customer satisfaction and Loyalty, Dar es salaam Tanzania
- Pergamon Group limited, 12/2018, Telephone skills and Customer care, Malindi Kenya
- Pergamon Group limited, 12/2019, Leadership and Customer Service Management, Naivasha Kenya
- Pergamon Group limited, 12/2021, Emotional Intelligence and team building, Arusha Tanzania
- Pergamon Group limited, 12/2022, Team management and leadership style, Zanzibar Tanzania
Timeline
Operations officer
Pergamon Group Limited
04.2018
Sales Executive
Smile Communication Tanzania
02.2015 - 08.2016
Import Service Executive
DHL Express Tanzania
01.2014 - 01.2015
Master in Public Administration -
Mzumbe University
B.A in Management of Social Development -
Mwalimu Nyerere Memorial Academy
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