SVETLANA DIMITROVA
Zanzibar
Summary
Dynamic Account Manager with PROPERTY CAPITAL GROUP JSC., recognized for enhancing client satisfaction through strategic relationship building and exceptional customer service. Proven track record in managing diverse accounts and resolving escalated issues, ensuring high retention rates and fostering strong client rapport. Skilled in account oversight and business development.
Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
20
20
years of professional experience
Work History
Account Manager
PROPERTY CAPITAL GROUP JSC.
06.2004 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Master of Science - COMPUTAR SCIENCE AND MATHEMATICS
ST.CYRIL AND ST. METHODIUS UNIVERSITY OF VELIKO TA
VELIKO TARNOVO, BULGARIA06-2003
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Client relationship management
- Relationship building
- Strategic planning
- Customer relationships
- Sales development
- Account oversight
- Team Training
- Client rapport
- Project management
- Sales reporting
- Strategic account planning
Languages
English
Professional Working
Bulgarian
Native or Bilingual
Timeline
Account Manager
PROPERTY CAPITAL GROUP JSC.
06.2004 - 11.2024
Master of Science - COMPUTAR SCIENCE AND MATHEMATICS
ST.CYRIL AND ST. METHODIUS UNIVERSITY OF VELIKO TA
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