SUZANA RICHARD
Arusha
Summary
Dedicated Reservationist and Front office Agent with 13 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
13
13
years of professional experience
Work History
Receptionist and Cashier and Shift Leader
Mount Meru Hotel
Arusha
11.2019 - Current
- My duties as a receptionist at Mount Meru Hotel is to handle inquires and complaints via phone, email and general correspondence
- Receiving visitors by greeting and welcoming them
- Processing payments and sending confirmation details to customers
- Providing support to customers who may need to amend or cancel a reservation
- Checking the availability of accommodation
- Making reservations for customers based on their various requirements and budgetary allowances.
Front office cashier and receptionist
Hideaway of Nungwi Resort & SPA
07.2013 - 08.2016
- Meet and greet guests upon their arrival at the hotel
- Interact with guests and provide a welcoming atmosphere
- Coordinate and supervise activities for guests
- Attend to guest’s queries, needs and other special requests
- Promote the hotel facilities
- Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
- Cooperate and coordinate with the other hotel departments to provide an efficient service
- Advise and assist guests on leisure activities, places to visit and travel arrangements
- Be especially attentive to repeat guests and other VIP guests
- Bid farewell to guests at the end of the stay
- Deal with occurring travel problems, complains or refunds
- Enter data into our software and maintaining clients files
- Network with tours Operators
- Planning tours of the guest in house
- Organizing transfer to the Airport or Zanzibar Ferry.
Front office cashier
Gland Palace Hotel
01.2013 - 07.2013
- Checking out the guest
- Receiving payments from the clients
- Issuing receipts
- Depositing money into the company account
- Greeting guest and staff in a good manner.
Front office cashier
Dream of Zanzibar
01.2012 - 10.2012
- Checking out the guest
- Receiving payments from the clients
- Receiving Cheque from different tour operators
- Organizing groups check out.
Education
Deploma in Tourism and Hotel Management -
• Tourism & Hotel management –Victoria Institute
MwanzaSkills
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Leadership
- Upselling
Languages
English
Kiswahili
Italiano-Biginar
Custom
- Albert Martin, 0718291366
- Martin Mosha, 0742105339
- Martha Peter, 0756214003
Personal Information
Date of birth: 09/17/1990
Timeline
Receptionist and Cashier and Shift Leader
Mount Meru Hotel
11.2019 - Current
Front office cashier and receptionist
Hideaway of Nungwi Resort & SPA
07.2013 - 08.2016
Front office cashier
Gland Palace Hotel
01.2013 - 07.2013
Front office cashier
Dream of Zanzibar
01.2012 - 10.2012
Deploma in Tourism and Hotel Management -
• Tourism & Hotel management –Victoria Institute
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