Susanah Gabriel Mhina
Mwanza
Summary
Results-oriented professional with a solid background in administration and front-line sales, seeking to leverage client relationship management as a Sales Manager. Skilled in managing high-volume account communications, optimizing sales operations, and nurturing business partnerships. Proven success in converting inquiries into sustained accounts and enhancing client satisfaction. Prepared to lead sales strategies and expand market reach.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Personal Secretary to the General Manager
Nyanza Co -Operative Union (1984) Ltd
01.2024 - Current
- Responded to and directed phone calls, providing information and support to callers as needed.
- Processed incoming emails and efficiently arranged bookings to optimize scheduling.
- Oversaw client and guest interactions, ensuring meticulous record-keeping for future reference.
- Coordinated itinerary preparation for GM, aligning with existing schedules to ensure seamless travel arrangements.
- Oversaw client and official guest reception to enhance visitor experience. Managed welcoming process for clients and official guests to ensure comfort. Coordinated engagements with clients and official guests to promote positive relations.
- Systematically prepared and filed documents in accordance with established protocols.
- Addressed confidential issues promptly and discreetly to uphold organizational integrity.
- Provided assistance to management and board members to enhance operational efficiency.
- Facilitated communication of yearly plans, promoting accountability and adherence among board and management members.
- Managed client relations and coordinated with company officials, particularly the general manager, to ensure alignment on objectives.
- Coordinated with the general manager to ensure effective assignment of responsibilities within units and departments.
- Oversaw additional responsibilities to enhance team efficiency. Facilitated task execution to align with project goals. Managed supplementary duties to drive project success.
- Implemented systematic approaches for records and archives management, enhancing retrieval and storage capabilities.
- Oversaw management of boardroom and hall functions to ensure smooth operations. Directed logistics for meetings and events to maximize efficiency. Supervised team activities to facilitate successful event execution.
Assistant Sales and Marketing Manager
Trade Roots Company Limited (TRCL)
Arusha, Tanzania
01.2021 - 07.2023
- Spearheaded B2B outreach across retail, hospitality, and specialty commercial sectors to drive revenue and expand product distribution channels.
- Managed client relationships with local businesses, supermarkets, and hospitality vendors to secure repeat orders and maintain brand loyalty.
- Executed targeted marketing campaigns and promotional initiatives to strengthen market visibility and identify growth opportunities.
- Planned, coordinated, and represented brand interests at regional business expos, trade fairs, and promotional exhibitions to generate prospective leads.
- Tracked weekly sales pipelines, generated performance reports, and maintained structured CRM records to meet established target milestones.
- Conducted market research to pinpoint emerging customer segments and support cross-functional sales initiatives.
- Provided high-touch customer support, handling end-to-end client inquiries, product demonstrations, and post-sale follow-ups.
Reservation Agent and Receptionist
Planet Lodges Arusha
Arusha, Tanzania
07.2019 - 11.2020
- Managed incoming phone calls to ensure effective communication and customer support.
- Coordinated email communications and meticulously recorded client preferences to ensure personalized experiences.
- Reviewed and finalized invoices and confirmation letters to maintain clear communication with clients.
- Coordinated detailed travel itineraries for clients based on specific requests.
- Executed client stay confirmations and organized arrival logistics to enhance guest experience.
- Collaborated with in-house guests to confirm payment details and methods for arrivals ahead of check-in.
- Categorized and archived daily collected documents and vouchers for easy retrieval and reference.
- Monitored and documented daily arrivals, providing critical data for inventory management and logistics planning.
- Achieved accurate financial reporting by meticulously maintaining accounting ledgers. Delivered precise daily sales closings that contributed to financial integrity. Enhanced ledger management processes, resulting in improved financial tracking.
- Collaborated with team to ensure efficient cashiering processes and maintain operational flow.
Education
Certificate of Human Resources Management (CHRM) - Human Resource Management
Stephano Moshi Memorial University College(SMMUCo)
Kilimanjaro, Tanzania01-2013
Advanced Certificate of Secondary Education(ACSE) - History, Geography And Language (HGL)
Sangiti High School
Kilimanjaro, Tanzania05-2011
Certificate - Certificate of Secondary Education (CSE)
Pallotti Girls Secondary School
Singida, Tanzania01-2008
Skills
- Report generation
- Microsoft Office expertise
- Time management expertise
- Document management
- Customer service
- Relationship building
- Records management
- Business planning
- Cold calling
- Professional networking
- Staff management
- Product knowledge
Languages
English
Full Professional
Swahili
Native or Bilingual
HOBBIES AND INTERESTS
- Cooking and Baking
- Listening to music
- Playing volleyball
Timeline
Personal Secretary to the General Manager
Nyanza Co -Operative Union (1984) Ltd
01.2024 - Current
Assistant Sales and Marketing Manager
Trade Roots Company Limited (TRCL)
01.2021 - 07.2023
Reservation Agent and Receptionist
Planet Lodges Arusha
07.2019 - 11.2020
Certificate of Human Resources Management (CHRM) - Human Resource Management
Stephano Moshi Memorial University College(SMMUCo)
Advanced Certificate of Secondary Education(ACSE) - History, Geography And Language (HGL)
Sangiti High School
Certificate - Certificate of Secondary Education (CSE)
Pallotti Girls Secondary School