Sufian Maulid Said
Hospitality
ARUSHA
Summary
I am a service focused and hardworking individual with years of experience in Managerial positions, I am able to enforce standards in an organization, good in food and beverage, front office and reservation, I understand the customer needs as well as communicating efficiently on different levels, Ability to build a team, ability to build a team and flexible in organizing different events accordingly. Strong team motivator whilst tracking and measuring performance Hospitality professional prepared for advancing hotel operations and guest services. Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals. Known for fostering collaborative environments and adapting to dynamic situations. Expertise in staff training and guest relations.
Overview
18
18
years of professional experience
Work History
Camp Manager
Entara lodges and camps
07.2023 - 06.2024
- Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.
- Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
- Maintained up-to-date knowledge of relevant regulations and compliance requirements, guaranteeing adherence to established guidelines throughout all aspects of camp management.
- Collaborated with other Camp Managers in regular meetings to share best practices and improve industry-wide standards of operation.
- Work in corporation with field operation to make sure we have a smooth run of the camp.
- Improved guests satisfaction by implementing creative and engaging activities tailored to their interests.
- Mentored junior staff members to enhance their skills, fostering professional development opportunities within the organization.
- Coordinated transportation logistics for guests and staff, ensuring timely arrivals and departures while maintaining safety standards.
- Developed comprehensive emergency response plans, improving overall preparedness for any potential incidents at the campsite.
Assistant Camp Manager
Asilia Lodges and Camps
03.2022 - 06.2023
- Overseeing the overall operations of the designated camp
- Managing, Supporting and directing all the camp staff in line with the normal company standard operation procedures and code of conduct
- Maintaining and managing the camp budget, conducting and maintaining the inventories
- Perform checks on the camp facilities whilst maintaining the accurate records
- Design strategies to ensure total guests satisfaction
- Ensure highest standards of professional services to costumers
- Initiate cost-effective controls and revenue management techniques
- Creating brand image for the Camp and company in large
- Maintaining and manage camp equipment, infrastructure
Restaurant Manager
Serena Hotels
10.2014 - 08.2020
- Overseeing overall operations of the restaurant
- Managing, supporting and directing all the restaurant and kitchen staff inline with the normal operating procedures and code of conduct
- Creating, maintaining and managing the restaurant budget to make sure that we are not over budgeting
- Ensuring every client is receiving the exceptional service and have the memorable stay
- Perform check on the restaurant facilities whilst maintaining the records
- Train and asses all the restaurant staff to make sure they are on top of the quality service at all times
- Ensure that restaurant complies with all health, safety and hygiene best practices
Head of Food and Beverage / Trainee Guide
Serengeti Bushtops
06.2021 - 01.2022
- Making sure the food and beverage department is always the best in service for all our guests
- Train and managing the food and beverage staff to adhere with all the safety and hygiene best practices
- To work closely with General manager, Cost controller and executive chef on menu planning and cost control to make sure we are running with in the budget without affecting the costumer satisfaction
- Working closely with the company head guide to perform all the duties as a trainee guide
- Making sure the vehicle is nit and tidy at all times with all the needed facilities, fridge is working properly with all the drinks at all times, also snacks are available in the vehicle as per the company standards
- Checking the vehicle in Different times and making sure that everything is in good condition and if something is not okay, it has to be fixed before any activity
- Performing all guests activities with head guide and make sure guests are having a memorable tour
Butler level 3
Elewana Africa
04.2012 - 06.2014
- Providing the quality service to the VIP guests as per the Elewana Africa standards
- Attending all trainings as scheduled by the Management
- Performing all the duties in food and beverage and make sure the guests rooms are well prepared as per guest preference
- Maintaining the records of all facilities in food and beverage department
- Maintaining the budget of food and beverage department and make sure that we always operate with in the provided budget
waiter
Impala Hotel
06.2006 - 12.2011
- Providing the highest standards of professional service to costumers
- Attending all the ongoing trainings
- Create brand image for the hotel
- Develop day-to-day Operations and functions of food and beverage department
- Maintain and manage restaurant equipment and inventory
Education
Certificate in Tour Guiding -
Raseem College
Arusha09.2010
Certificate in Hotel Management -
Raseem College
Arusha06.2005
Certificate in Spanish Language -
Rseem College
Arusha06.2005
Certificate in Secondary Education -
Ubungo Islamic Secondary school
Dar es salaam09.2003
Certificate in Primary Education -
Mlimani Primary School
Monduli, Arusha10.1999
Skills
- Word
- Excel
- Res request
- Stock track
- Tanapa
- Safari portal
- First aid
- Google system
- Driver with class C driving license
- Customer Service
- Operational Management
- Inventory Management
- Training and Development
- Team communication
- Safety procedures
- Public relations
- Activity planning
- Staff training
- Emergency response techniques
- Foodservice management
- P&L management
- Operations management
- Staff management
- Positive attitude
- and collaboration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Computer skills
- Decision-making
Languages
English
Spanish
Swahili
Advanced (C1)
Personal Information
- Date of Birth: 08/04/84
- Gender: Male
- Nationality: Tanzanian
Hobbies and Interests
- Reading different books
- Photography
- Traveling
Reference
Christina Maucha,
Hospitality industry consultant,
+255 684794933.
Ally Biki,
Director Engitirata Camp Serengeti,
+255 686293939
Timeline
Camp Manager
Entara lodges and camps
07.2023 - 06.2024
Assistant Camp Manager
Asilia Lodges and Camps
03.2022 - 06.2023
Head of Food and Beverage / Trainee Guide
Serengeti Bushtops
06.2021 - 01.2022
Restaurant Manager
Serena Hotels
10.2014 - 08.2020
Butler level 3
Elewana Africa
04.2012 - 06.2014
waiter
Impala Hotel
06.2006 - 12.2011
Certificate in Tour Guiding -
Raseem College
Certificate in Hotel Management -
Raseem College
Certificate in Spanish Language -
Rseem College
Certificate in Secondary Education -
Ubungo Islamic Secondary school
Certificate in Primary Education -
Mlimani Primary School
Similar Profiles
Andrea PompeleAndrea Pompele
Professional Safari Guide & Guide Trainer at Lemala Camps And LodgesProfessional Safari Guide & Guide Trainer at Lemala Camps And Lodges
PHILIP FERDINAND MTUNDUBALOPHILIP FERDINAND MTUNDUBALO
LODGE SUPERVISOR at MBALIMBALI CAMPS AND LODGESLODGE SUPERVISOR at MBALIMBALI CAMPS AND LODGES
Jacasia ParsleyJacasia Parsley
IT Coordinator Team Lead at EntaraIT Coordinator Team Lead at Entara
WISSAM NASSIMWISSAM NASSIM
Logistics and Operations Supervisor at United Nations IRMCTLogistics and Operations Supervisor at United Nations IRMCT
Pankaj Kumar DubeyPankaj Kumar Dubey
Manager- Sales & Marketing – AGO/PMS/IK at Mount Meru Petroleum LtdManager- Sales & Marketing – AGO/PMS/IK at Mount Meru Petroleum Ltd