SUBIRA EDWARD MWANJABALA
Summary
Customer-focused and highly organized professional with experience in banking, aviation, customer service, administration, and data management. Proven ability to manage front-office operations, handle customer inquiries, coordinate administrative activities, and maintain confidential records. Strong communication and interpersonal skills, combined with a Bachelor of Commerce in Finance and a Postgraduate Diploma in Business Administration. Seeking to contribute professionalism, efficiency, and excellent customer service in a Receptionist, Customer Service, or Administrative role within a reputable organization.
Overview
12
12
years of professional experience
Work History
Administrator
Mchome Events & Entertainment Co.
01.2023 - Current
- Manage and organize office files and documentation.
- Coordinate meetings, appointments, and travel arrangements.
- Respond promptly to client and staff inquiries.
- Maintain databases, contact lists, and company records.
- Monitor office supplies and coordinate procurement.
- Liaise with vendors and service providers to support daily operations.
- Ensure smooth and efficient administrative processes.
Census Clerk
National Bureau of Statistics (NBS)
08.2022 - 09.2022
- Collected and recorded census data accurately from diverse populations.
- Verified information for completeness and accuracy before submission.
- Maintained confidentiality of respondent information.
- Conducted interviews and data collection activities in accordance with established procedures.
- Utilized computer-based systems for data entry and reporting.
Client Service Executive
Standard Chartered Bank Tanzania
06.2016 - 12.2018
- Managed banking hall operations and customer flow.
- Assisted clients with account inquiries and banking services.
- Coordinated customer requests with relevant departments for timely resolution.
- Maintained confidential customer information and sensitive banking documents.
- Processed customer requests accurately and efficiently.
- Conducted customer verification procedures in compliance with banking requirements.
- Prepared daily operational reports and supported branch administration.
- Delivered high-quality customer service and maintained professional client relationships.
Sales Consultant / Acting Shop Supervisor
Fastjet Tanzania
01.2014 - 06.2016
- Assisted walk-in, telephone, and online customers.
- Addressed customer complaints and escalated issues when necessary.
- Coordinated office logistics and administrative support activities.
- Managed daily cash handling and reporting.
- Communicated important service updates including flight delays and cancellations.
- Ensured a positive customer experience through professional service delivery.
Education
Postgraduate Diploma - Business Administration
Institute of Finance Management (IFM)
Bachelor of Commerce - Finance
University of Dodoma (UDOM)
Advanced Certificate - Secondary Education
St. Matthew's Secondary School
Skills
- Reception & Front Desk Management
- Customer Service Excellence
- Client Relationship Management
- Banking Operations Support
- Office Administration
- Appointment & Meeting Coordination
- Telephone & Email Management
- Data Entry & Record Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Report Preparation
- Problem Solving
- Time Management
- Communication & Interpersonal Skills
- Confidential Information Handling
- Email & Internet Applications
- Data Entry Systems
- Electronic Records Management
- Office management
- Document control
- Database administration
- Vendor liaison
References
- Erick Mchome, Managing Director, Mchome Events & Entertainment Co., +255 713 142 692, emchome83@gmail.com
- Christopher Siara, General Manager, ARIS Insurance Services, +255 754 691 655, Christopher.Siara@aris-world.com
- Magreth Harrison, Senior Information Officer, Ministry of Land, Housing and Human Settlement Tanzania, +255 715 863 100, aysaharry@gmail.com
Languages
- English – Fluent
- Kiswahili – Fluent
- English – Fluent
Languages
Swahili
First Language
English
Advanced
C1
Timeline
Administrator
Mchome Events & Entertainment Co.
01.2023 - Current
Census Clerk
National Bureau of Statistics (NBS)
08.2022 - 09.2022
Client Service Executive
Standard Chartered Bank Tanzania
06.2016 - 12.2018
Sales Consultant / Acting Shop Supervisor
Fastjet Tanzania
01.2014 - 06.2016
Postgraduate Diploma - Business Administration
Institute of Finance Management (IFM)
Bachelor of Commerce - Finance
University of Dodoma (UDOM)
Advanced Certificate - Secondary Education
St. Matthew's Secondary School