Steven Gerald
Dar Es Salaam
Summary
Steven Gerald is driven by a passion for growth and continuous learning with honed various soft skills, including emotional intelligence and communication, throughout his career. He is in relentless pursuit of knowledge in the financial market, advocating teamwork through servant leadership and thriving on exploring new innovative ideas.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specialist; Product & Implementation
NMB Bank PLC
07.2023 - Current
- Spearheaded cross-functional teams in driving ongoing projects within the department, from development to user acceptance testing, ensuring timely delivery of new products to customers
- Mentored and trained specialists, fostering a proactive mindset and providing necessary support for escalated matters, resulting in improved team performance
- Understand business unit’s strategy and clients’ needs: Gain a deep understanding of the bank’s goals and the needs of its clients to provide appropriate solutions
- Design and develop products: Collaborate with market research and ICT teams to create new banking products that meet market demands
- Provide training: Work with various departments to design and deliver training on transaction banking products
- Address business process failures: Identify and rectify any failures in the department's processes to ensure smooth operations
- Oversee product performance: Monitor the performance of banking products and suggest improvements to enhance revenue and customer satisfaction
- Prepare performance reports: Create reports on the performance of banking products for management review
- Analyze profitability: Conduct profitability analysis of different product lines offered to wholesale clients to optimize revenue
- Implement banking solutions: Work with the ICT team and other stakeholders to implement banking solutions for customers
- Design banking products: Develop concepts for transactional banking products that align with the bank’s overall strategy
- Ensure compliance: Drive compliance with operational risk and governance frameworks within Transaction Banking, ensuring adherence to internal policies and regulations
- Monitored departmental performance and provided regular updates to senior management, while championing project proposals and business propositions
Specialist; Digital Global Transaction Services
NMB Bank PLC
02.2021 - 06.2023
- Collaborated with department leadership to define digital payment and collection products, aligning strategies with broader cash offerings and ensuring client requirements were met
- Engaged with clients to develop comprehensive solutions, including tools, portals, and process automation, bridging the gap between business needs and technical specifications
- Managed project risks and regulatory compliance, securing approvals from regulatory bodies and fostering collaborations with mobile network operators (MNOs) and wholesale banking clients
- Develop high and low-value payment services: Create capabilities for high and low-value payment services across different payment rails to meet customer needs
- Identify and develop new data capabilities: Identify opportunities to develop new data capabilities that enhance customer understanding and improve service delivery
- Prioritize and rationalize roadmap: Prioritize and rationalize the product development roadmap based on business needs, platform health, and partnership requirements
- Collaborate with partner teams: Collaborate with various partner teams to enhance end customer experiences based on data capabilities
- Translate between business requirements and technology: Act as a bridge between business requirements and technology specifications, ensuring alignment and understanding
- Build relationships with internal service providers: Establish and maintain relationships with internal service providers to ensure service level agreements are met
- Provide support for implementing new products: Support the Senior Manager in implementing new products into the market, ensuring a smooth launch process
- Engage stakeholders in product development: Engage all stakeholders in the product development process to ensure alignment and buy-in
- Review customer satisfaction surveys and respond to complaints: Review customer satisfaction surveys and feedback to continuously improve products and address customer complaints effectively
- Proactively addressed customer challenges and implemented product enhancements based on feedback, contributing to improved customer satisfaction
Volunteer
Faima General Supply
01.2015 - 12.2018
- My responsibilities included providing training to optimize system maintenance, creating patches for application bugs, and managing inventory for IT equipment and supplies
- Developed programs for software integration and updates, coached employees for performance improvement, and ensured IT operations by maintaining devices
- Handled network and server issue resolutions, supported LANs and WANs, maintained system security, ensured network connectivity and integrity
Education
Bsc. - Information technology with Systems
Mzumbe University
01.2020
Certificate and Diploma - Information Technology
Tanzania Public Service College
01.2016
Skills
- Creativity & Innovation
- Communication
- Problem Solving
- Adaptability
- Strategic Planning
- Team Management
- Proactivity
- Sales and Customer Service
- Critical thinking
- Quality Assurance
Certification
I, the undersigned, certify that to the best of my knowledge and belief this CV correctly describes me, my qualifications, and my experience.
Accomplishments
- Demonstrated versatility by assuming responsibilities as an implementation specialist and excelling in team management, leading to the successful closure of over 17 projects/ Solutions in 2023, 19 Projects/Solutions as at 2024 driven by a spirit of servant leadership and an average of 5 projects per quarter.
- Notable projects include: Government (GEPG, MUSE, TAUSI & TIRA Trust Account), Corporate (Mpesa, Tigopesa, Airtel Money, T-pesa, Halopesa, Total Energy, Yara, SBC, VIVO Energy, Puma, Azam TV, Azam Pesa, Smart Policy, New Credit products, Chinese Yuan Currency Accounts).
Personal Information
Nationality: Tanzanian
References
- Christopher Mwalugenge, Head; Agri Wholesale, NMB Bank Head Office, christopher.mwalugenge@nmbbank.co.tz, +255 755 456 870
- Masato Bokore, Senior Product Manager, Business Generation, NMB BANK PLC, Masato.Bokore@nmbbank.co.tz, +255 763 210 475
Areasofcompetence
- Project Management
- Business Development and Collaboration
- Client Engagement and Solution Development
- Risk Management and Regulatory Compliance
- Procurement and Contract Management
- Sales and Customer Service
- Leadership and Cross-functional Team Management
- Product Development and Innovation
- Continuous Learning and Development
- Strategic Planning and Execution
Languages
Swahili
Native language
English
Upper intermediate
B2
Timeline
Specialist; Product & Implementation
NMB Bank PLC
07.2023 - Current
Specialist; Digital Global Transaction Services
NMB Bank PLC
02.2021 - 06.2023
Volunteer
Faima General Supply
01.2015 - 12.2018
Certificate and Diploma - Information Technology
Tanzania Public Service College
Bsc. - Information technology with Systems
Mzumbe University
Similar Profiles
Hance Onesmo M.Hance Onesmo M.
Head of Department - Channels and Payment Systems at NMB Bank PlcHead of Department - Channels and Payment Systems at NMB Bank Plc
Nici Nick AndrewNici Nick Andrew
Contact Center Team Leader at NMB Bank PlcContact Center Team Leader at NMB Bank Plc
ANTONY BILIASI JAPHETANTONY BILIASI JAPHET
Direct Sales Staff at NMB Bank PlcDirect Sales Staff at NMB Bank Plc