Stephen Amin Mweta
Zanzibar,15
Summary
Experienced hospitality professional with a strong background as a Guest Relations Officer and Front Office Supervisor; skilled in delivering exceptional customer service and ensuring smooth front office operations. Proven ability to welcome and assist guests, manage check-in and check-out procedures, handle reservations and resolve guest concern professionally to maintain high levels of guest satisfaction. Experienced in supervising front office desk teams, coordinating with different departments and maintaining service standards in a fast-paced hospitality environment. Known for excellent communication skills; leadership, attention to detail and the ability to create a positive and memorable guest experience.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor & Guest Relations Officer
Kisiwa Hotels & Resorts
12.2023 - 05.2026
- Welcome and assist guests during check-in and check-out; ensuring smooth and professional front desk experience
- Supervise and support front office staff to maintain high standards of customer service.
- Handle guest inquiries; requests and complaints promptly professionally to ensure guest satisfaction.
- Coordinate with housekeeping, reservations, maintenance and other departments to ensure smooth operations and efficient service delivery
- Manage room reservations, bookings and guest records by using hotel management system.
- Monitor daily front office operations to ensure compliance with hotel policies and procedures.
- Train and guide front office team to improve performance and excellent service.
- Ensure accurate billing, payment processing and preparation of daily front office and guest relations reports.
- Maintain a welcoming procedures and build positive relationship with the guests to enhance their overall experience
Receptionist
Fun Beach Hotel
01.2021 - 06.2023
- Welcome and greet guests in friendly and professional way
- Handle guest check-in and check-out procedures efficiently
- Telephone handling; emails and inquiries by providing accurate hotel informations and services.
- Respond to guest requests, complaints and questions and ensure they are resolved promptly.
- Coordinate with other departments such as housekeeping, maintenance and others to meet guest needs.
- Process payments, prepare invoices and handle billing procedures.
- Provide information about hotel facilities, local attractions and services.
- Prepare end of shift report and handle over to the next shift on duty
- Maintain a clean and tidy, organized and professional front office desk and lobby
Education
Certificate Of Ordinary Level Secondary Education -
Mkombozi Secondary School
01-2014
Certificate Of Primary Education - undefined
Hedaru Primary School
01-2010
Skills
- Customer service & guest Relations
- Complaints handling
- Team leadership and staff supervision
- Communications and interpersonal skills
- Multitasking & time management
- Computer skills
- Cash handling & billing procedures
- Attention to detail
Additional Information
Experienced in guest relations and front office operations with a strong focus on delivering excellent customer service and creating positive guest experiences. Skilled in handling guest inquiries, resolving complaints professionally, and ensuring guest satisfaction throughout their stay. Able to communicate effectively with guests from diverse cultural backgrounds and maintain a welcoming and professional environment.
As a Front Office Supervisor, capable of supervising front desk staff, coordinating daily operations, and ensuring smooth check-in and check-out procedures. Experienced in training team members, managing reservations, and maintaining accurate records. Strong leadership, problem-solving, and organizational skills with the ability to work under pressure while maintaining high service standards.
Proficient in teamwork, communication, and time management, with a commitment to hospitality excellence and continuous improvement in service delivery.
LANGUAGE
English
Swahili
Timeline
Front Office Supervisor & Guest Relations Officer
Kisiwa Hotels & Resorts
12.2023 - 05.2026
Receptionist
Fun Beach Hotel
01.2021 - 06.2023
Certificate Of Primary Education - undefined
Hedaru Primary School
Certificate Of Ordinary Level Secondary Education -
Mkombozi Secondary School
Disclaimer
I hereby declare that the information provided is true and correct to the best of my knowledge and belief Name: Stephen Amin Mweta Signature: ........................................
Reading & Volunteering
Reading is one of my favorite activities because it allows me to explore different ideas, cultures, and perspectives. Through books, articles, and educational materials, I gain knowledge and improve my understanding of the world. Reading also strengthens my vocabulary, critical thinking, and imagination. I especially enjoy reading books that inspire personal growth, history, and stories about people who make a difference in society.
Volunteering is another hobby that I value greatly. It gives me the opportunity to help others and support meaningful causes in my community. By participating in volunteer activities such as community clean-ups, helping at local events, or assisting people in need, I learn the importance of teamwork, compassion, and responsibility. Volunteering also allows me to meet new people and build strong connections while making a positive impact.