Stella Gideon Laizer
Dar Es Salaam,Tanzania
Summary
Results-driven financial services professional with over 12 years of experience across banking, insurance, and business development. Skilled in driving sales growth, managing client portfolios, and delivering tailored financial and insurance solutions. Proven ability to lead teams, assess credit and risk, and ensure regulatory compliance. Strong background in client relationship management, insurance operations, and strategic reporting. Known for proactive, can-do attitude and committed to delivering value through customer-centric strategies and operational excellence.
Overview
13
13
years of professional experience
Work History
Principal Officer Bancassurance
Standard Chartered Bank Tanzania
Dar Es Salaam
08.2022 - 04.2025
- Managed insurance sales across all channels, driving revenue growth and product penetration.
- Ensured compliance with regulatory and internal policies; monitored risk and operational standards.
- Provided product training to Relationship Managers, Business Development Executives and branch staff to support sales efforts.
- Built strong client relationships, identified cross-selling opportunities, and enhanced customer satisfaction.
- Oversaw reporting, partnerships with insurers, and development of tailored product offerings.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Improved team efficiency with regular training sessions from Business partners.
- Facilitated smooth communications between departments for better coordination.
Business Development Executive
Standard Chartered Bank Tanzania
Dar Es Salaam
04.2022 - Current
- Processed applications for personal loans, overdrafts, and mortgages.
- Built and maintained client relationships, driving cross-selling opportunities.
- Ensured compliance with account opening and due diligence procedures
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Identified potential clients for business expansion opportunities.
- Analysed competitor activities providing insights into market dynamics and positioning strategies.
- Generated new leads through networking at industry conferences and events.
Sales and Marketing Executive
Alliance Life Assurance Company Limited
Dar Es Salaam
05.2019 - 12.2021
- Executed sales strategies to drive business growth and meet targets.
- Built and maintained relationships with brokers, agencies, and financial institutions.
- Promoted brand visibility through strategic networking and client engagement.
- Delivered client presentations, training sessions, and managed proposal development.
- Monitored market trends and adapted strategies for continued relevance.
- Oversaw premium collection, account follow-ups, and sales reporting.
Portfolio Officer - SME
Akiba Commercial Bank
Dar Es Salaam
03.2018 - 04.2019
- Managed SME lending portfolio, ensuring credit quality and timely loan repayments.
- Assessed creditworthiness, conducted business appraisals, and analyzed financials for loan decisions.
- Drove growth in loans and deposits through client acquisition and relationship management.
- Monitored loan disbursements and engaged in regular follow-ups to minimize risk.
- Supported product campaigns and identified new business opportunities.
Zonal Insurance Officer
Akiba Commercial Bank
Dar Es Salaam
06.2017 - 03.2018
- Delivered end-to-end support on insurance services and tailored product solutions.
- Planned and executed sales activities, consistently achieving monthly premium targets.
- Working closely with insurance champions to meet branch insurance target and documentation compliance.
- Handled renewals and ensured timely processing of customer insurance policies.
- To provide and maintain, on an ongoing basis, a daily sales report and forecasts.
- Managed policy issuance via Smart Policy system and updated TIRA MIS records.
Sales Points Supervisor
BUMACO Insurance Company Limited
Dar Es Salaam
01.2015 - 05.2017
- Promoted and sold insurance products to walk-in and referred clients.
- Keeping detailed records of daily, weekly and monthly revenue of the agency sales for the principal (BUMACO INS).
- Prepared business reports and presented quarterly performance updates.
- Supported customers with claims processing and service inquiries.
- Ensured effective communication of product offerings and service changes.
Customer Service Executive
NFT Consultant
Dar Es Salaam
02.2014 - 09.2014
Bank Officer
KCB Tanzania Limited
Dar Es Salaam
05.2012 - 08.2013
- Customer Service, Trade Finance, Teller.
Education
Bachelor of Banking and Finance -
Institute of Finance Management (IFM)
Certificate of Proficiency in Insurance - undefined
Institute of Finance Management (IFM)
CERTIFICATE OF PROFICIENCY - COMMERCIAL INSURANCE
AFRICA COLLEGE OF INSURANCE AND RISK MANAGEMENT
TANZANIA 04.2025 -
Skills
- Financial Product Sales & Business Development
Proven ability to drive revenue growth across banking and insurance sectors through strategic sales planning, lead generation, and cross-selling - Client Relationship Management
Strong track record in building and maintaining client relationships, enhancing customer satisfaction, and tailoring solutions to client needs - Credit & Risk Assessment
Skilled in evaluating creditworthiness, managing loan portfolios, and ensuring compliance with regulatory and internal risk frameworks
- Insurance Operations & Advisory
Expertise in bancassurance, policy processing, claims support, and delivering customized insurance solutions in compliance with industry standards - Leadership & Team Enablement
Experience in leading sales teams, conducting staff training, and coordinating multi-branch initiatives to achieve business targets - Reporting & Strategic Analysis
Competent in preparing performance reports, conducting market analysis, and presenting insights to support decision-making and business planning
Accomplishments
- Customer retention by 60- 90% on insurance renewals month on month.
- Growth in insurance sales by 15% in 2022, 45% in 2023 and 75% in 2024.
- I was able to bring back 40% of the lost clients and revive the relationship for personal accounts.
- Introduced Staff Motor scheme which offers them better benefits and premium rate.
- Successfully met personal loan and account opening targets while concurrently supporting Corporate Affairs Branding and Marketing(CABM) demonstrating strong multitasking and commitment beyond primary responsibilities.
Languages
Swahili
English
Custom
Available on Request.
Affiliations
- Volunteering
References
References available upon request.
Timeline
CERTIFICATE OF PROFICIENCY - COMMERCIAL INSURANCE
AFRICA COLLEGE OF INSURANCE AND RISK MANAGEMENT
04.2025 -
Principal Officer Bancassurance
Standard Chartered Bank Tanzania
08.2022 - 04.2025
Business Development Executive
Standard Chartered Bank Tanzania
04.2022 - Current
Sales and Marketing Executive
Alliance Life Assurance Company Limited
05.2019 - 12.2021
Portfolio Officer - SME
Akiba Commercial Bank
03.2018 - 04.2019
Zonal Insurance Officer
Akiba Commercial Bank
06.2017 - 03.2018
Sales Points Supervisor
BUMACO Insurance Company Limited
01.2015 - 05.2017
Customer Service Executive
NFT Consultant
02.2014 - 09.2014
Bank Officer
KCB Tanzania Limited
05.2012 - 08.2013
Certificate of Proficiency in Insurance - undefined
Institute of Finance Management (IFM)
Bachelor of Banking and Finance -
Institute of Finance Management (IFM)
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