Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stanslaus Sana

MBEYA

Summary

Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Customer relationship professional with track record of fostering client loyalty and enhancing business relationships. Known for effectively implementing strategies to increase customer satisfaction and resolve issues promptly. Recognized for collaborative teamwork and adaptability, ensuring seamless operations and consistent results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager

NBC Bank Ltd
11.2021 - Current
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Served HNC, corporate, and SME customers, resolved complaints on Internet Banking, pending transactions and encouraged utilization of IB and other digital platforms.
  • Enhanced customer satisfaction to HNC,SMEs ,Corporate and Retails customers by addressing and resolving their queries, concerns and complaints in a timely manner.
  • Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.
  • Conducted regular meetings with sales teams to discuss insights on customer behavior trends, contributing to increased sales figures.

Customer Service Officer

NBC Bank Ltd
02.2016 - 10.2021
  • Boosted company reputation by providing exceptional customer service through phone, email and physical interaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Advised management on best practices related to providing excellent customer service.
  • Ensured compliance with applicable laws regarding consumer protection regulations.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Certified Professional in BankAssurance - Insurance And Risk Management

IFM
12-2020

Certified Public Banker (CPB) & Specialist - Financial Analysis,Credit Operations,Trade Finance

Tanzania Institute of Bankers
Dar Es Salaam, Tanzania
11-2015

Skills

  • Client relationship management
  • Strong interpersonal communication
  • Customer-centric
  • Complex Problem-solving

Certification

  • Professional Certificate in Customer Experience Management.
  • Professional Certificates in dealing with difficult customers
  • Professional certificate for Customer service Executive.

References

1.  Prof Deus D Ngaruko Vice Chancellor Academics OUT 0764378575

Deus.ngaruko@out.ac.tz

2. Dr Bill Kiwia Executive Director HESLB 0653785354 Billkiwia477@hotmail.com

3. Msafiri Shayo Chief of Staff&Strategy NBC Bank    0754210489  Msafiri.Shayo@Nbc.Co.tz

Timeline

Customer Relationship Manager

NBC Bank Ltd
11.2021 - Current

Customer Service Officer

NBC Bank Ltd
02.2016 - 10.2021

Certified Professional in BankAssurance - Insurance And Risk Management

IFM

Certified Public Banker (CPB) & Specialist - Financial Analysis,Credit Operations,Trade Finance

Tanzania Institute of Bankers

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Stanslaus Sana