STANSLAUS SANA
MBEYA,TANZANIA
Summary
Operational risk professional with focus on identifying, assessing, and mitigating risks in financial operations. Skilled in developing risk management frameworks and conducting thorough risk assessments to enhance organisational resilience. Capable of implementing robust strategies and solutions to safeguard company assets and ensure compliance with regulatory standards.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operational manager
Nbc bank Tanzania
09.2021 - Current
- Facilitated interactions between branch departments during audit periods, fostered collaborative environment conducive for effective problem-solving during high-pressure situations.
- Mitigated Branch exposure to financial loss with robust compliance procedures.
- Created a more robust control environment through utilisation of risk control tools like Root Cause Analysis (RCA), Risk and Control Self-Assessment (RCSA), Management Control Assurance (MCA), Incident/Loss Data Management (LDM), Key Risk Indicators (KRIs).
- Facilitated crisis management exercises to prepare teams for unforeseen events, bolstered Branch readiness against potential disruptions.
- Delivered regular reports on risk profiles to senior management team for informed decision-making.
- Trained staff on risk awareness, fostering a culture of risk consciousness across organisation.
- Maintained current knowledge of regulatory changes and market trends impacting operational risk landscape.
Customer service officer
Nbc Bank Tanzania
, Tanzania
10.2017 - 08.2021
- Improved customer satisfaction by providing prompt and efficient service.
- Utilised strong communication skills for handling customer complaints effectively.
- Maintained up to date knowledge about products and service enhance my ability to cross sales Nbc products and services in order to boost branch performance.
- Participated in meetings to discuss goals and sales target.
- Exceeded targets by delivering comprehensive and consistent service.
- Increased client retention by 40% through outstanding customer services.
Branch Teller
Nbc bank Tanzania
02.2016 - 09.2017
- Managed high volume cash handling for efficient banking operations.
- Built and strengthened customer relationships through positive communication and rapport building.
- Promoted and cross sale products and services to each customer to consistently achieve sales targets.
- Consistently met service quality targets by maintaining in depth knowledge of bank products, services and best practices.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
- Achieved the best teller for service a high number of customers for 4 consecutive months.
Education
Professional certificate - Insurance
Certified Bancassurance
Tanzania 11.2020 - 12.2020
Professional Certificate/Specialist - Credit Operations, Trade Finance& Treasury Management
Tanzania Institute of Bankers
Tanzania 05.2015 - 11.2015
Certified Public Banker (CPB) - Banking Services, Credit ,Monetary and Financial Services.
Tanzania Institute of Bankers
Tanzania 11.2014 - 05.2015
Bachelor of Banking and Finance - Banking and financial Services
Institute of finance Management (IFM)
Tanzania 10.2010 - 10.2013
Skills
- Staff management
- Business acumen
- Team Leadership
- Customer relationship management
- Business development
- Leadership expertise
Certification
- Professional Certificate in Customer Experience Management -UDEMY
- Professional Certificates in dealing with difficult customers-UDEMY
Professional References
1. Prof Deus D Ngaruko Vice Chancellor Academics Open University 0764378575 Deus.ngaruko@out.ac.tz
2. Dr Bill Kiwia Executive Director HESLB 0653785354 Billkiwia477@hotmail.com
3. Msafiri Shayo Chief of Staff&Strategy NBC Bank 0754210489 Msafiri.Shayo@Nbc.Co.tz
Timeline
Operational manager
Nbc bank Tanzania
09.2021 - Current
Professional certificate - Insurance
Certified Bancassurance
11.2020 - 12.2020
Customer service officer
Nbc Bank Tanzania
10.2017 - 08.2021
Branch Teller
Nbc bank Tanzania
02.2016 - 09.2017
Professional Certificate/Specialist - Credit Operations, Trade Finance& Treasury Management
Tanzania Institute of Bankers
05.2015 - 11.2015
Certified Public Banker (CPB) - Banking Services, Credit ,Monetary and Financial Services.
Tanzania Institute of Bankers
11.2014 - 05.2015
Bachelor of Banking and Finance - Banking and financial Services
Institute of finance Management (IFM)
10.2010 - 10.2013
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