Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
13
13
years of professional experience
Work History
Bank Teller
The People's Bank of Zanzibar
Zanzibar
03.2021 - Current
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Cross-sold bank products such as savings accounts and credit cards to existing clients.
Educated customers about different types of banking services available at the branch.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Participated in weekly training sessions to stay abreast of changes in banking regulations.
Cashier
Done Deal Dealers Ltd
Zanzibar
01.2019 - 02.2021
Greeted customers and answered any questions they had about the store's products and services.
Issued receipts, refunds, credits or change due to customers.
Balanced daily transactions on a computerized point-of-sale system.
Performed other duties as assigned by management.
Customer Service Officer
Airtel
Zanzibar
08.2016 - 04.2017
Provided customer service in a courteous and professional manner.
Answered customer inquiries via telephone, email and face-to-face contact.
Resolved customer issues in an efficient and timely manner.
Educated customers on products and services offered by the company.
Identified potential opportunities to upsell products or services to customers.
Created reports summarizing customer feedback data for management review.
Managed daily operations of the Customer Service Department.
Call Center Agent
Zantel
Zanzibar
02.2012 - 11.2013
Greeted customers in a professional and courteous manner.
Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Provided accurate information on products and services to customers.
Resolved customer service inquiries promptly and efficiently.
Identified customer needs by asking probing questions and actively listening to responses.
Evaluated customer feedback to identify areas for improvement in the call center operations.
Senior Vice President/ Commercial Region Manager at People's United Bank, N.A./ M&T BankSenior Vice President/ Commercial Region Manager at People's United Bank, N.A./ M&T Bank
Member representing Tanzania at Organization of African, Caribbean and Pacific States (OACPS)Member representing Tanzania at Organization of African, Caribbean and Pacific States (OACPS)