Soud Mohammed Soud
Zanzibar
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
13
13
years of professional experience
Work History
Bank Teller
The People's Bank of Zanzibar
Zanzibar
03.2021 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
Cashier
Done Deal Dealers Ltd
Zanzibar
01.2019 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
Customer Service Officer
Airtel
Zanzibar
08.2016 - 04.2017
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Identified potential opportunities to upsell products or services to customers.
- Created reports summarizing customer feedback data for management review.
- Managed daily operations of the Customer Service Department.
Call Center Agent
Zantel
Zanzibar
02.2012 - 11.2013
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Resolved customer service inquiries promptly and efficiently.
- Identified customer needs by asking probing questions and actively listening to responses.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Performed other duties as assigned by supervisor.
Education
BBA - Accounting And Finance
Zanzibar University
Zanzibar, Tanzania01-2018
Diploma - Business Information Technology
Zanzibar University
Zanzibar, Tanzania01-2013
Secondary School -
Utaani Secondary School
Zanzibar, Tanzania01-2009
Primary Education -
Konde Primary School
Zanzibar, Tanzania01-2005
Skills
- Financial software
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Money Transfer Systems
- Signature Verification
- Upselling skills
- Money Management
- Financial product knowledge
- Customer Needs Assessment
Languages
Swahili
First Language
References
References available upon request.
Timeline
Bank Teller
The People's Bank of Zanzibar
03.2021 - Current
Cashier
Done Deal Dealers Ltd
01.2019 - 02.2021
Customer Service Officer
Airtel
08.2016 - 04.2017
Call Center Agent
Zantel
02.2012 - 11.2013
BBA - Accounting And Finance
Zanzibar University
Diploma - Business Information Technology
Zanzibar University
Secondary School -
Utaani Secondary School
Primary Education -
Konde Primary School
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