Sostenes Simon Faida

• Enforces customer service standards and resolved customer problems to uphold quality service.
• Exercises good judgment and decision-making in escalating concerns and resolving issues.
• Ensure compliance with all applicable laws, regulations, industry standards.
• Conduct's regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Created monthly reports for senior management summarizing operational performance metrics.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

success

• I managed to developed companies internal communication strategy. to help improve employee engagement, alignment with organizational goals, and overall productivity
• Suggested the top management for the development of quality management system(QMS)- Currently on progress

• Managed multiple projects with competing deadlines simultaneously.
• Developed and maintained project plans, timelines, and budgets.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Maintained records of all documents related to each project including specifications, change orders, invoices, outputs and KPIs.
• Provided guidance to team members regarding tasks assigned to them.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout the implementation.
• Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
• Conducted periodic inspections of job sites for quality and progress.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Created team objectives and roles with specific goals outlined for each individual.
• Determined project needs by reviewing project resources ,objectives and schedules.

success

• best executor of the project. as recommended by the companies(Khebhandza marketing co. Ltd) director Mr. Peter J. Sanga -0787508933
• ensured the project implemented on time, projects effects and impacts are derived.
• Timely documentation and reporting of the projects deriverables

• Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
• Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
• Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
• Performed data analysis and wrote reports to identify trends in customer feedback.
• Maintained and created user account profiles and passwords, facilitating company-wide security.
• Designed and implemented security measures to protect data.
• Created data verification methods to comply with standard system procedures.
• Trained staff and users to work with computer systems and programs.
• Maintained accurate records of all data collected during analysis processes.

Success

• rejuvenated the application and usefulness of QuickBooks software for accounting and finance management
• Developed excell based tool for stock/inventory and sales management, trained staffs(accountant, administrator and shop manager) on the knowhow and uses of the tool.
• suggested the purchase of online quickbook apps for sales and inventory tracking tool.(on progress)

• Monitoring project or program progress against established indicators and targets, identifying trends, and highlighting areas needing attention.
• Collecting, analyzing, and interpreting data to assess project or program effectiveness and impact.
• Preparing regular and ad-hoc reports on project or program performance for internal and external stakeholders.
• Facilitating a culture of learning within the organization,project team and project beneficiaries ensuring that lessons learned are adopted and or documented and used to inform decision-making .
• Building the capacity of staff and partners in monitoring, evaluation, and learning methodologies and techniques and Engaging with stakeholders to ensure their participation in M&E activities and to gather feedback on project or program performance.
• Ensuring the quality and integrity of M&E data and reports through regular review and validation processes.
• Identifying and mitigating risks related to M&E activities, ensuring that data collection and analysis are conducted ethically and in compliance with relevant standards and guidelines.
• Designing and conducting evaluations to assess the impact and effectiveness of projects or programs.
• Managing M&E budgets and resources effectively to ensure that M&E activities are carried out efficiently.
• Supervised data collection, data quality, analysis, evaluation and dissemination for research projects.

Success

• learning and Adoption. More than 300 beneficiaries adopted for the projects milestones such as formalization and registration of business, climatic agriculture practices, technical training like manufacturing of parboiled rice, market linkages fe by mentioning.
• Efficiency and Effectiveness: I have successfully monitored and implemented the project's efficiency by using resources and effectiveness delivered outcomes relative to the resources invested.
• Stakeholder Satisfaction: Stakeholders, including beneficiaries, funders, and partners, Satisfied. This measured through surveys, feedback mechanisms, and other tools such as observation. THIS WAS APR
• Data Quality and Reliability: This includes the accuracy, completeness, and timeliness of data collected, and this was assured by the Donor M,E&L Manager(Private sector strengthening project (PSSP)) Mr. Humphrey Chao -0752420394

• Monitored network and operations to identify performance, capacity, and utilization issues
• Investigated and documented cybersecurity incidents, assisted in the remediation of cybersecurity events and vulnerabilities, and recommended improvements
• Coordinated evaluation, selection, and deployment of cybersecurity systems and services by industry standards, regulatory requirements, and best practices
• Assisting sales department on sales and after-sales support on I.T services and products
• Helped users install, use, and update computer applications and systems
• Integrated network projects with other systems in collaboration with IT staff
• Coordinated IT maintenance and repair services with outside vendors
• Consulted with management to ensure agreement on system principles

Success

• integration of system and mobile transaction: the organization's overall goals and objectives, for financial management i have succeed brought solution by adjusting the system in which the customers was capable of paying online for products and servies.
• Solution Delivery: Successfully delivered IT solutions that meet or exceed stakeholders' expectations, within budget and time constraints.

• Maximized customer satisfaction by quickly responding to any concern or request
• Overcame objections with effective product demonstrations and persuasive communication skills
• Determined customers' needs based on sales calls and face-to-face meetings
• Accomplished multiple tasks in a fast-paced environment
• Answered customers' questions about products, prices, and availability
• Delivered polished and professional sales presentations to individual clients and groups
• Processed credit card payments and accurately handled cash
• Sustained revenue by bringing in new customers and continuously connecting with established accounts.

Success

• data collection for Customer Insights, Lead Generation, Performance , Tracking, Competitive Analysis, Forecasting and Planning
• Adaptability and Resilience: I had successfully adapted to changing circumstances and resilience in the face of rejection or challenges
• Revenue Generation: upselling and cross-selling products to existing customers and acquiring new customers.
• Sales Targets: Meeting and exceeding sales targets both individual sales goals and targets set for specific products and territories

• Provide information(data) to different staffs/department for decision making depending on the analysis of the bill data
• Assisting all bill-related issues includes but is not limited to; Computerizes bill generation
• Tracking and monitoring bills production/generation
• Provide support and resolve customers' issues and complaints as per system direction
• Resolve any billing-related issues
• Assisting and supporting all Information Technology related issues includes but is not limited to; Identified issues and solutions to eliminate backlog and maximize systems workflows
• Networking troubleshooting
• Training new staff on system uses and operation.

success

• Accurate Billing and Invoicing: Ensuring that billing processes are accurate, invoices are sent out on time, and any discrepancies are resolved promptly.
• Efficient Data Management: Managing billing data and information technology systems efficiently, ensuring that data is organized, secure, and easily accessible.
• Problem Solving: Successfully identifying and resolving billing issues, such as discrepancies or errors, in a timely manner.
• Customer Service: Providing excellent customer service to internal and external stakeholders, including responding to inquiries and resolving billing-related issues.
• Team Collaboration: Collaborating effectively with other team members, such as billing specialists, IT professionals, and managers, to ensure smooth operations.
• Adherence to Policies and Procedures: Following company policies and procedures related to billing, IT, and data management to ensure compliance and accuracy.
• Project Contributions: Contributing to projects related to billing system upgrades, process improvements, or IT infrastructure enhancements.

• Maximized customer satisfaction by quickly responding to any concern or request
• Overcame objections with effective product demonstrations and persuasive communication skills
• Improved sales process by delivering feedback to management
• Overcame objections with successful product demonstrations and persuasive communication skills
• Responded quickly to customer concerns or requests within target timeframes
• Investigated and resolved reported customer issues for improved customer satisfaction
• Computed sales prices to total purchases and received and processed cash or credit payments.

Success

• Sales Volume: Achieved sales targets for the product by in effectively promoting and selling the books to customers.
• Market Penetration: Successfully introduced the books to new markets and segments, expanding the customer base, and increasing market share.
• Marketing and Promotion: Developed and implemented effective marketing and promotion strategies to create awareness and generate interest in the special project books.