SOPHIA HAJI ANDREA
Dar Es Salaam
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
7
7
years of professional experience
Work History
Supervisor
Sacc Cleaning System
02.2020 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
House Keeping and Waitress
Reef And Beach Resort
01.2017 - 03.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Certificate of Hotel Management
Data Star College
Ilala -Dar Es- Salaam12.2016
O Level
RIDHWAA SEMINARY SCHOOL
Kinondoni - Dar Es Salaam11.2015
Skills
- Staff Management
- Operations Management
- Good Communication and Team work
- Good Record keeping and tracking
Languages
Swahili
Native or Bilingual
English
Professional Working
Timeline
Supervisor
Sacc Cleaning System
02.2020 - Current
House Keeping and Waitress
Reef And Beach Resort
01.2017 - 03.2017
Certificate of Hotel Management
Data Star College
O Level
RIDHWAA SEMINARY SCHOOL
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