Sophia Tonga
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Perfect call healthcare
01.2020 - 09.2023
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Participated in educational opportunities related to health care assistant duties.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative
Royal Mail Group
05.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Administrative Assistant
Qualitcare
06.2018 - 05.2020
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in a neat and organized fashion.
Student Registration Volunteer.
Internal college of porstmouth
01.2018 - 02.2018
- Reviewed documentation prior to entry into the system for accuracy.
- Prepared documents for registration, enrollment, and graduation processes.
- Resolved student inquiries related to registration and enrollment issues.
- Processed applications for admission and maintained accurate records.
- Organized events such as orientations or open houses aimed at prospective students.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
Education
Bachelor of Arts - Bachelor of Politics And International Relations.
Portsmouth University
07-2021
GED -
International College of Portsmouth
09-2017
High School Diploma -
Swill High School
05-2017
Skills
- Events Coordination
- Technical Documentation
- Customer Service
- Reporting and documentation
- Network Administration
- Personable and Approachable
- Goal Setting
- Performance Improvement
Timeline
Customer Service Representative
Royal Mail Group
05.2021 - 01.2022
Health Care Assistant
Perfect call healthcare
01.2020 - 09.2023
Administrative Assistant
Qualitcare
06.2018 - 05.2020
Student Registration Volunteer.
Internal college of porstmouth
01.2018 - 02.2018
GED -
International College of Portsmouth
High School Diploma -
Swill High School
Bachelor of Arts - Bachelor of Politics And International Relations.
Portsmouth University
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