Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sopheyah Darville

Miami

Summary

Dynamic Billing Specialist with a proven track record at Alorica AT&T, adept at resolving discrepancies and enhancing customer satisfaction. Skilled in billing systems and customer service, I implemented effective collection strategies, significantly reducing overdue payments while maintaining strong client relationships. Proficient in Medicare processes and committed to data integrity.

Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Alorica AT&T
01.2022 - 03.2025
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Enhanced customer satisfaction with timely and accurate invoice generation.

Billing Administrator

United Healthcare Group
01.2019 - 12.2021
  • Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
  • Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
  • Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
  • Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
  • Assisted with budget preparation by providing accurate revenue projections based on historical billing data analysis.
  • Implemented effective collection strategies to recover outstanding debts while preserving long-term business relationships.

Licensed Health Insurance Agent

Direct Health LLC
12.2015 - 12.2018
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

Education

Diploma Certificate - Medical Billing And Coding

Florida Tecnical College
Orlando
02-2025

Skills

  • Billing systems and software
  • Insurance verification
  • Invoice processing
  • Customer service
  • Patient billing
  • CPT knowledge
  • ICD-10 proficiency
  • Medicare and medicaid process
  • Bill payment
  • Accounts payable
  • Files and records management
  • Data entry
  • Insurance billing

Languages

Spanish
Bilingual or Proficient (C2)
Swahili
Intermediate (B1)
English
Bilingual or Proficient (C2)

Timeline

Billing Specialist

Alorica AT&T
01.2022 - 03.2025

Billing Administrator

United Healthcare Group
01.2019 - 12.2021

Licensed Health Insurance Agent

Direct Health LLC
12.2015 - 12.2018

Diploma Certificate - Medical Billing And Coding

Florida Tecnical College

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Sopheyah Darville