Sizamani Khamis
Zanzibar ,Tanzania
Summary
Results-driven Food & Beverage Professional experienced in delivering exceptional customer service and maintaining high dining standards. Managed team leadership, inventory control, and conflict resolution to enhance guest satisfaction and streamline operations. Contributed to successful event coordination and ensured compliance with food safety practices, fostering a positive dining experience.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
F&B Attendant
Constance
Mahe , Seychelles
2024.08 - Current
- Provided exceptional customer service in dining areas and bar settings.
- Assisted with food and beverage preparation for events and daily operations.
- Maintained cleanliness and organization of dining spaces and service areas.
Bar & restaurant supervisor
Alladin spar and boutique resort
Zanzibar , Tanzanian
2022.01 - 2024.12
- Managed daily bar operations and ensured high service standards.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Trained staff on cocktail preparation and customer service techniques.
- Developed seasonal drink menus to enhance guest experience and satisfaction.
- Engaged with guests to gather feedback and improve service quality continuously.
- Coordinated inventory management and supplies ordering for bar and restaurant.
- Monitored inventory levels and placed orders with vendors as needed.
- Inspected dining areas for cleanliness, proper set-up of tables and chairs.
Bar Team Leader
Bawe island
Zanzibar , Tanzania
2024.04 - 2024.08
- Led bar staff in daily operations and service excellence.
- Supervised bar staff to ensure smooth daily operations.
- Supervised shift activities to ensure smooth workflow and customer satisfaction.
- Trained new team members on service standards and procedures.
- Trained new team members on drink preparation and customer service standards.
- Managed inventory levels and placed orders for bar supplies as needed.
- Managed inventory levels and ordered supplies as needed.
- Developed cocktail menus and coordinated special events for guest engagement.
- Ensured compliance with health and safety regulations at the bar area.
Bar Supervisor
Zanziblue resort
Zanzibar , Tanzania
2020.01 - 2022.12
- Supervised bar staff to ensure quality service and efficient operations.
- Trained new employees on bar procedures and customer service standards.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Managed inventory control to maintain appropriate stock levels at the resort.
- Developed cocktail menus incorporating seasonal ingredients and local flavors.
- Collaborated with kitchen staff to create food and drink pairings for guests.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Resturant and bar captain
White paradise resort
Zanzibar , Tanzania
2018.08 - 2019.08
- Supervised bar staff to ensure compliance with service standards.
- Trained new bartenders on drink preparation and customer service protocols.
- Managed inventory of beverages and supplies for efficient operations.
- Managed inventory levels to minimize overstock or shortages.
- Monitored cash flow at the bar throughout shifts.
- Provided input into menu planning decisions related to beverages and cocktails.
- Developed drink recipes in collaboration with the restaurant's Chef.
- Resolved guest complaints promptly and courteously.
- Participated in weekly meetings with management team members.
Education
Certificate - Hotelia
Mkokotoni Vocational And Training Authority
Zanzibar , Tanzania 2010.01 - 2011.08
Hurumzi Secondary School
Zanzibar , Tanzania Skills
- Beverage preparation
- Inventory management
- Food safety practices
- Quality control
- Order accuracy
- Event coordination
- Event setup experience
- Guest services
- Customer service
- Sales techniques
- Hygiene practices
- Allergen awareness
- Conflict resolution
- Problem solving
- Team leadership
- Time management
- Adaptability and resilience
- Communication skills
- Complaint handling
Timeline
F&B Attendant
Constance
2024.08 - Current
Bar Team Leader
Bawe island
2024.04 - 2024.08
Bar & restaurant supervisor
Alladin spar and boutique resort
2022.01 - 2024.12
Bar Supervisor
Zanziblue resort
2020.01 - 2022.12
Resturant and bar captain
White paradise resort
2018.08 - 2019.08
Certificate - Hotelia
Mkokotoni Vocational And Training Authority
2010.01 - 2011.08
Hurumzi Secondary School