SIVALESS DAWSON
Mara,Tanzania
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Manager
Chamba stationary
Singida , Tanzania
11.2025 - 12.2025
- Managed team schedules to ensure efficient workflow and coverage.
- Oversaw daily operations to maintain quality and service standards.
- Coordinated training sessions for new staff on company policies and procedures.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed risk by developing and implementing effective risk management strategies.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
Mentor Teacher and adviser
Nashon Mentor Center
Lindi, Tanzania
07.2025 - 10.2025
- Developed individualized lesson plans to meet diverse student needs and learning styles.
- Facilitated professional development workshops for fellow educators to enhance teaching strategies.
- Collaborated with parents and guardians to support student academic and emotional growth.
- Analyzed student performance data to identify areas for instructional improvement.
- Coordinated educational resources and materials for optimal classroom engagement.
- Implemented mentoring programs for new teachers to promote effective classroom management.
- Coached teachers in effective instructional techniques, including scaffolding activities to promote student engagement.
- Developed a comprehensive mentoring plan that included individualized coaching sessions with each teacher assigned to me.
- Created opportunities for mentors and their mentees to engage in reflective conversations about successes and challenges experienced during the course of the year.
- Analyzed data collected from surveys administered throughout the year in order assess overall satisfaction levels associated with our program offerings.
- Developed and implemented lesson plans to engage students in learning activities.
Manager, and IT support for shine media
Shine Tv Media
Moshi, Tanzania
12.2024 - 06.2025
- Managed daily operations for media production projects and scheduling.
- Coordinated team meetings to align project goals and timelines.
- Oversaw budget management and resource allocation for media initiatives.
- Collaborated with external vendors to enhance media content quality.
- Supervised staff performance and provided constructive feedback regularly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed risk by developing and implementing effective risk management strategies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed training programs for new staff on production workflows.
- Implemented process improvements to streamline production efficiency.
- Monitored staff performance and addressed issues.
- Ensured compliance with industry standards and safety regulations in productions.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
Store keeper
CN market
Dar es salaam , Tanzania
05.2024 - 11.2024
- Organized storage areas for efficient access and optimal space utilization.
- Operated forklifts and pallet jacks for safe material handling and movement.
- To make sure all things are well organized.
- To make sure everything is available at the same place as before.
- Writing material which are taken and submit to the boss on time.
- Cleaning the place.
- Updated stock information on a daily basis in the system.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Reported any damaged or defective goods immediately upon receipt.
- Processed invoices accurately and promptly after receiving goods from suppliers.
- Tracked, documented and resolved discrepancies on received orders.
- Arranged stock parts in specified sequence for assembly by other workers.
- Prepared purchase orders for requested materials according to established procedures.
- Traced missing material and shipments through vendor and customer communications.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Garden keeper and farm boy
Personal house in Njombe
Njombe , Tanzania
03.2024 - 04.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Teacher
Bunda primary school
Mara, Tanzania
02.2020 - 02.2023
- Developed lesson plans aligned with curriculum standards and student needs.
- Facilitated engaging classroom activities to enhance student participation and learning.
- Assessed student progress through regular evaluations and feedback sessions.
- Help children writing and reading skills
- To manage children under different groups and ages.
- Collaborated with colleagues to create a positive and inclusive school environment.
- Implemented diverse teaching strategies to accommodate various learning styles.
- Organized school events and parent-teacher conferences to strengthen community involvement.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Supervised after school activities such as clubs or sports teams.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Supervised students throughout day, both in classroom and outside during breaks.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained a safe and orderly learning environment for all students.
Teaching Assistant
Pillars of education
Mara, Tanzania
08.2018 - 02.2019
- To take them home
- To teach and help children under different ages.
- Prepare food for them.
- To make sure they do what is necessary due to school time
- Then to derive them home.
- To help them reading and writing skills.
- Assisted teachers with lesson planning and classroom management strategies.
- Supported students with homework and project completion in various subjects.
- Facilitated small group activities to enhance student learning experiences.
- Organized classroom materials and resources for efficient accessibility.
- Collaborated with teachers to assess student progress and needs.
- Monitored student behavior and engagement during instructional activities.
- Supervised children and participated with children in activities.
- Communicated effectively with parents regarding student development and concerns.
- Implemented educational games to promote interactive learning environments.
- Ordered or obtained materials for classes.
- Copied and distributed classroom materials.
- Returned assignments to students to comply with established deadlines.
- Led discussion sections, tutorials or laboratory sections.
- Developed syllabi, visual aids and other teaching materials.
- Scheduled and maintained regular office hours to meet with students.
- Informed students of procedures for completing and submitting class work.
Education
Moshi TEC High School
Moshi, Tanzania Skills
- Team management
- Risk management
- Quality control
- Employee training
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Mentorship development
- Decision-making
- Safety procedures
- Product management
- Networking strategies
- Staff management
- Time management
- Complex Problem-solving
- Disciplinary techniques
- Project management
- Marketing
- Shift scheduling
- Expectation setting
- Employee onboarding
- Customer service
- Negotiation
- Customer relationship management (CRM)
Languages
Swahili
First Language
English
Elementary (A2)
A2
French
Beginner
A1
Certification
- Certificate of high school received 2023 but burned
- Certificate of birthday
- National Id card
Affiliations
- Skilled work
- Unskilled work
References
References available upon request.
Timeline
Manager
Chamba stationary
11.2025 - 12.2025
Mentor Teacher and adviser
Nashon Mentor Center
07.2025 - 10.2025
Manager, and IT support for shine media
Shine Tv Media
12.2024 - 06.2025
Store keeper
CN market
05.2024 - 11.2024
Garden keeper and farm boy
Personal house in Njombe
03.2024 - 04.2024
Teacher
Bunda primary school
02.2020 - 02.2023
Teaching Assistant
Pillars of education
08.2018 - 02.2019
Moshi TEC High School