Siraji Zadock Munisi
Zanzibar Urban West Region,Tanzania
Summary
Friendly and professional individual with excellent customer service and communication skills, paired with strong organisational abilities and knack for problem-solving. Skilled in greeting visitors, managing phone calls, and handling administrative tasks. Committed to creating welcoming and efficient front desk environment that enhances guest satisfaction and operational flow.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Front Desk Assistant Manager
Mwezi Beach Resort
2025.09 - 2026.01
- Support and oversee front office operations in a luxury beachfront resort.
- Act as a key point of contact for VIP guests and escalated service matters.
- Train and mentor front desk staff to uphold international hospitality standards.
- Ensure compliance with SOPs, internal controls, and guest data confidentiality.
Front Desk Assistant Manager
The Oasis Residence
2025.01 - 2025.09
- Supervised front desk activities and supported front office leadership.
- Managed room allocations, guest records, and special requests, including VIP guests.
- Assisted with staff scheduling, onboarding, and daily task coordination.
- Prepared daily reports and operational updates for management.
Front Desk Assistant Manager
The Loop Beach Resort
2024.03 - 2025.01
- Assisted in managing daily front desk operations in a beach resort setting.
- Ensured smooth check-in and check-out procedures while maintaining international service standards.
- Handled reservations, billing, and guest inquiries with professionalism and accuracy.
- Coordinated with Housekeeping, Maintenance, and F&B teams to ensure seamless guest experiences.
Assistant Manager
Un’Altra Storia Jambiani – Italian Bakery & Takeaway Food Outlet
2021.12 - 2024.03
- Supported daily operations of an Italian bakery and takeaway food business serving international clientele.
- Supervised front-of-house staff and ensured efficient customer service and order handling.
- Managed customer relations, handled feedback, and resolved service issues professionally.
- Assisted with staff scheduling, stock coordination, and daily operational reporting.
- Maintained high standards of hygiene, food safety, and service quality in line with company policies.
Restaurant Supervisor
Peter Pan Beach Lodge
2021.01 - 2021.12
- Supervised restaurant daily operations and service staff.
- Ensured high standards of food service and guest satisfaction.
- Trained and guided service staff to maintain quality and efficiency.
- Handled guest feedback and resolved service-related concerns.
- Seconda Stella Destara Company Limited
Receptionist
Zanzibar Pearl Boutique Hotel
2020.01 - 2021.01
- Managed front desk operations including guest check-in, check-out, and reservations.
- Provided professional guest service and handled inquiries efficiently.
- Maintained accurate guest records and supported daily front office tasks.
Waiter
Sunshine Hotel Zanzibar
2017.01 - 2020.12
- Delivered high-quality food and beverage service to hotel guests.
- Ensured excellent customer service and adherence to service standards.
- Supported restaurant operations and guest satisfaction initiatives.
Education
Certificate of Primary Education -
Nambala Primary School
Tanzania 2002.01 - 2008.11
Certificate in Basic Hotel Management -
Highridge Training College
2015.07 - 2016.07
O-Levels -
Kikwe Secondary School
2009.01 - 2012.11
Skills
- Front Office Operations
- Guest Services
- Front Desk Management
- Restaurant Supervision
- Service Supervision
- Guest Relations
- Complaint Resolution
- Reservations
- Billing
- Cash Handling
- Team Supervision
- Staff Training
- VIP Guest Handling
- Service Recovery
- Interdepartmental Coordination
Languages
English
Fluent
Swahili
Fluent
Italian
Intermediate
Reference
Claudia Canuzzi
+39 329 616 8799
Owner, Seconda Stella Destra Company Limited
Khaled Masondore
+255 713 363 026
Human Resource My Jambiani Group
Timeline
Front Desk Assistant Manager
Mwezi Beach Resort
2025.09 - 2026.01
Front Desk Assistant Manager
The Oasis Residence
2025.01 - 2025.09
Front Desk Assistant Manager
The Loop Beach Resort
2024.03 - 2025.01
Assistant Manager
Un’Altra Storia Jambiani – Italian Bakery & Takeaway Food Outlet
2021.12 - 2024.03
Restaurant Supervisor
Peter Pan Beach Lodge
2021.01 - 2021.12
Receptionist
Zanzibar Pearl Boutique Hotel
2020.01 - 2021.01
Waiter
Sunshine Hotel Zanzibar
2017.01 - 2020.12
Certificate in Basic Hotel Management -
Highridge Training College
2015.07 - 2016.07
O-Levels -
Kikwe Secondary School
2009.01 - 2012.11
Certificate of Primary Education -
Nambala Primary School
2002.01 - 2008.11