Sindhura Sooraj
Dar es Salaam
Summary
A highly organized and detail-oriented professional with a successful background in administration and proven leadership as a Product executive leader Seeking a challenging position that synergizes my expertise in both administrative operations and product management, allowing me to drive efficient processes, foster cross-functional collaboration, and contribute to the strategic growth and success of the organization.
Overview
6
6
years of professional experience
Work History
Business Development Officer
Paradise Exim Limited
2023.11 - Current
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Team Lead
Tcig.co.wll
2022.07 - 2023.09
- Develop and implement pricing strategies for credit card products to maximize profitability while remaining competitive in the market
- Conduct market research and analysis to identify customer preferences, trends, and opportunities for product enhancements
- Collaborate with the marketing team to create compelling product offerings and promotional campaigns
- Work closely with the finance team to analyze profitability and monitor key performance indicators (KPIs) related to credit card products
- Ensure compliance with regulatory requirements and internal policies in all credit card pricing and fulfillment processes
- Collaborate with the operations team to streamline and improve credit card fulfillment processes, ensuring timely delivery to customers
- Monitor industry trends and competitor activities to identify potential risks and opportunities for the bank's credit card products
- Provide training and support to sales and customer service teams regarding credit card products, features, and benefits
- Conduct regular performance reviews of credit card products and recommend adjustments or enhancements as needed.
Administrative Officer
Caroix Technologies
2021.10 - 2022.06
- Assist in recruitment processes, such as posting job ads and scheduling interviews
- Maintain employee records and personnel files
- Assist in the onboarding and orientation of new employees
- Administer employee benefits, leave management, and attendance tracking
- Coordinate employee training and development activities.
Executive Assistant IT
Eazy Financial Services
2020.07 - 2021.09
- Managed across-functional team, fostering collaboration and achieving high-performance outcomes
- Ensured compliance with financial regulation and industry standards, navigating complex regulatory landscape
- Vendor relationship management and maintained strategic partnership, negotiating favorable term for successful collaboration
- Used advanced software to prepare documents, reports and presentations
- Screened calls and emails and responded accordingly to support executive correspondence
- Developed and maintained automated alert systems for important deadlines.
Administrative Officer
Polemaris Advisory Services
2019.06 - 2020.06
- Assessed personnel performance and implemented incentives and teambuilding events to boost morale
- Created, prepared and delivered reports to various departments
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Administrative Assistant
Elevation Burger
2018.05 - 2019.05
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems.
Education
Master of Business Administration -
Manipal University
06.2023
Bachelor of Business Administration -
Institute of Management Technology
03.2019
Skills
- Excellent organizational and time management skills.
- Proficient in using Shopify for e-commerce management.
- Experienced in using the page builder Shogun for web page customization.
- Possess basic HTML skills for web-based tasks and projects.
- Customer Relationship Managements
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with data management and analysis.
- Ability to multitask and work efficiently under pressure.
- Client acquisition
- CRM Management
- Research
- Relationship building and rapport
Languages
English
Proficient
C2
Hindi
Proficient
C2
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge. Any proof or evidence will be furnished on request.
Timeline
Business Development Officer
Paradise Exim Limited
2023.11 - Current
Team Lead
Tcig.co.wll
2022.07 - 2023.09
Administrative Officer
Caroix Technologies
2021.10 - 2022.06
Executive Assistant IT
Eazy Financial Services
2020.07 - 2021.09
Administrative Officer
Polemaris Advisory Services
2019.06 - 2020.06
Administrative Assistant
Elevation Burger
2018.05 - 2019.05
Master of Business Administration -
Manipal University
Bachelor of Business Administration -
Institute of Management Technology
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