Summary
Overview
Work History
Education
Skills
Timeline
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Simon Mlelwa

Simon Mlelwa

Mbeya

Summary

Dynamic Branch Manager at Tanzania Commercial Bank PLC with a proven track record in enhancing customer engagement and driving revenue growth. Skilled in strategic decision-making and team leadership, I consistently improved service quality and client satisfaction, achieving significant operational efficiencies and fostering long-term client relationships.

Overview

14
14
years of professional experience

Work History

Branch Manager

Tanzania Commercial Bank PLC
01.2018 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Branch Operations Manager

Tanzania Commercial Bank PLC
09.2015 - 01.2018
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Performed monthly compliance checks.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
  • Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
  • Complied with established internal controls and policies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Maintained friendly and professional customer interactions.

Bank Operation Officer

Tanzania Postal Bank
08.2013 - 09.2015
  • Assisted clients with issues or requests and mentored employees on customer service techniques.
  • Assisted with daily cash and ATM balancing.
  • Oversaw branch operations and workflow for consistency.
  • Developed and implemented strategies for top-tier customer service.
  • Conducted cash and key audits for controls and compliance.
  • Monitored performance and completed performance appraisals for reports.
  • Contributed to the growth of the bank''s client base through exceptional service delivery and relationship building efforts.
  • Reduced operational costs through effective cost management strategies.
  • Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
  • Achieved compliance with all regulatory requirements through diligent review of internal policies and protocols.
  • Developed strong relationships with clients, fostering trust and loyalty to the bank.
  • Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.

Business Support Manager

Vowels Associates (T) Ltd
01.2013 - 08.2013
  • Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
  • Enhanced profitability through careful expense management modifications.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
  • Managed cross-functional teams to ensure timely completion of projects, consistently meeting deadlines and budgetary constraints.
  • Developed policies and procedures to ensure compliance with industry regulations, legal requirements, and company standards.
  • Played a pivotal role in formulating strategic plans that ultimately drove business growth, increased market share, and improved profitability.
  • Coordinated efforts between various departments to ensure successful completion of large-scale projects on time and within budget constraints.
  • Supported business growth by identifying opportunities for expansion, conducting market research, and developing strategic plans.
  • Reduced operational costs by negotiating vendor contracts and optimizing resource allocation.
  • Oversaw financial planning and analysis activities to support informed decision-making related to budgeting, forecasting, and capital investments.
  • Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.

Monitoring and Evaluation Officer

Kiteto Agribusiness Co. Ltd
04.2012 - 01.2013
  • Developed comprehensive monitoring tools to track project progress and outcomes.
  • Ensured compliance with donor requirements through diligent documentation and reporting practices.
  • Conducted regular site visits, ensuring accurate data collection and timely reporting.
  • Communicated key findings to decision-makers, influencing strategic direction based on evidence-based analysis.
  • Contributed to project planning efforts with a focus on realistic objectives and achievable targets.
  • Provided relevant training to staff members on effective data management techniques.
  • Advised senior management on strategies for improving program effectiveness based on evaluation results.
  • Facilitated cross-functional teams in identifying opportunities for process improvement within the organization''s monitoring framework.
  • Enhanced data quality by implementing rigorous monitoring and evaluation processes.
  • Managed relationships with stakeholders to foster collaboration and information sharing.
  • Established a culture of continuous learning by promoting critical reflection on project successes and challenges.

Statistician Intern

Muhimbili Orthopaedic Institute - MOI
12.2011 - 04.2012
  • Applied machine learning algorithms to analyze complex datasets, improving predictive capabilities for the organization.
  • Optimized workflows by identifying inefficiencies in data processing pipelines and proposing solutions that increased productivity levels within the team.
  • Supported internal customers'' needs by delivering targeted analytics solutions tailored to their specific challenges.
  • Troubleshot technical issues encountered during analyses, liaising with IT staff as necessary for swift resolution.
  • Maintained up-to-date knowledge of relevant literature and industry trends to inform analytical approaches used in projects.
  • Conducted simulations to test hypotheses under various conditions, informing strategic decision-making processes.
  • Streamlined data collection, organization, and cleaning processes to ensure accurate results and efficient analysis.
  • Created visually impactful presentations of findings to communicate effectively with non-technical colleagues.
  • Assisted in designing surveys and experiments, ensuring proper data collection methods were employed.
  • Enhanced prediction models by implementing advanced statistical techniques and software tools.
  • Developed customized reports for stakeholders, providing valuable insights into trends and patterns.
  • Contributed to the development of company-wide KPIs by providing statistical expertise during planning sessions.
  • Evaluated existing statistical models, suggesting improvements based on new research or industry best practices.

Education

Bachelor of Science - Statistics

University of Dodoma
Dodoma, Tanzania
11-2011

Skills

  • Branch operations oversight
  • Service excellence
  • Enhancing customer engagement
  • Effective prioritization and scheduling
  • Reliable and diligent professional
  • Strategic decision-making
  • Sales specialist
  • Experience in client acquisition and retention
  • Engaging presentation skills
  • Guidance and support
  • Effective team leader

Timeline

Branch Manager

Tanzania Commercial Bank PLC
01.2018 - Current

Branch Operations Manager

Tanzania Commercial Bank PLC
09.2015 - 01.2018

Bank Operation Officer

Tanzania Postal Bank
08.2013 - 09.2015

Business Support Manager

Vowels Associates (T) Ltd
01.2013 - 08.2013

Monitoring and Evaluation Officer

Kiteto Agribusiness Co. Ltd
04.2012 - 01.2013

Statistician Intern

Muhimbili Orthopaedic Institute - MOI
12.2011 - 04.2012

Bachelor of Science - Statistics

University of Dodoma

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Simon Mlelwa