SHUKRANI KASULWA
Dar Es Salaam
Summary
Dynamic Branch Manager with a proven track record at Autoxpress Tanzania Ltd, recognized for enhancing operational efficiency and customer relationship management. Achieved significant improvements in service delivery through effective inventory management and performance appraisal. Expert in sales forecasting and employee training, driving enhanced market positioning and team productivity. Passionate about leveraging expertise to further elevate branch performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Branch Manager
Autoxpress Tanzania Ltd
Dar Es Salaam
05.2018 - Current
- Managed and ensured the quality of inventory.
- Analyzed customer requirements and selected suitable proposals.
- Recommended strategies to optimize branch processes and efficiency.
- Contributed to the analysis of supervisor-led employee performance reviews.
- Managed branch's daily functions encompassing customer service, staff management, sales and marketing.
- Delegated tasks to staff and monitored for precision, presentation, and punctuality.
- Conducted analysis to determine key trends involving products, services, customer behaviors, and market efficiency of branch.
Administrator
Evolution Motor Pyt
Dar Es Salaam
07.2016 - 04.2018
- Delivery in from ..
- Performed coordination for purchasing and assembly of mechanical equipment.
- Coordinated with insurance agencies regarding coverage of maintenance-related issues.
- Handled customer accounts to address outstanding balances.
- Acted as main liaison for external stakeholders, such as clients and partners.
- Coordinated daily office functions to maintain a streamlined workflow.
Education
Bachelor of Science - Computer Science
Institute Of Finance Management
Dar Es Salaam09.2013
High School Diploma -
Loleza Girls Secondary School
Mbeya11.2007
Skills
- Inventory Management
- Sales forecasting
- Customer relationship management
- Operational efficiency
- Employee training
- Performance appraisal
Best Branch in SME sales
Title: Best Branch in SME sales category 2023
Timeline
Branch Manager
Autoxpress Tanzania Ltd
05.2018 - Current
Administrator
Evolution Motor Pyt
07.2016 - 04.2018
Bachelor of Science - Computer Science
Institute Of Finance Management
High School Diploma -
Loleza Girls Secondary School
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