SHEMSA NGEREJA

• Assisting the PIC in flight preparation and providing required information;
• Assisting the PIC in preparing the operational and ATS flight plans;
• Furnishing the PIC, while in flight, by appropriate means, with information which may be necessary for the safe conduct of the flight;
• In the event of an emergency, initiating the applicable procedures contained in the Emergency Response Plan.
• Filing the ATS flight plan with the appropriate ATS unit
• When applicable, signing the operational and ATS flight plans;
• Preparation and signing the Flight Release
• Flight monitoring

• Preparing and reviewing load plans for each flight, considering weight restrictions, balance, and aircraft performance requirements.

• Collaborating with ground handling personnel, airline staff, and flight crew to ensure accurate and timely loading operations.

• Verifying and documenting the weight and balance of all cargo, baggage, and passengers using approved weighing equipment and software.

• Calculating and distributing load sheets and reports to the flight crew, including load distribution, trim settings, and takeoff/landing performance data.

• Ensuring compliance with all applicable safety regulations, company policies, and industry standards in regards to loading procedures.

• Coordinating with other departments such as operations, dispatch, and maintenance to address any load-related issues or changes in flight plans.

• Monitoring and resolving any discrepancies or irregularities in the loading process, such as overbooking, excess baggage, or special handling requirements.

• Providing guidance and support to ground handling personnel regarding proper loading techniques, cargo securement, and dangerous goods handling.

• Conducting weight and balance checks during flight operations, as required, to ensure continued aircraft stability and performance.

• Maintaining accurate records of all load-related activities, including load manifests, load plans, and weight and balance reports.

• Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.

• Responsible for reporting to his supervisors’ occurrences

• Greet passengers at check-in counters and assist with check-in processes, ticketing, and baggage handling
• Guide passengers to the appropriate terminals, gates, and facilities within the airport
• Address issues related to lost baggage, flight changes, missed connections, and other travel-related problems
• Verify passenger documents, issue boarding passes, and assist passengers with boarding, including those with special needs or requests, Maintain effective communication with airline staff, ground crew, and airport authorities to ensure smooth flight operations
• Exceed passenger expectations by consistently providing exceptional customer service
• Complete administrative duties, such as updating passenger records, documenting incidents, and handling cash and payment transactions accurately
• Collaborate with colleagues to ensure the efficient functioning of the airline and the airport