Shazimin Karim Kara
Dar es Salaam,02
Summary
Proven CRM Specialist with a track record at Sandvik Mining and Construction, adept in CRM Integration and fostering customer retention strategies. Excelled in enhancing decision-making and revenue opportunities through analytical insights. Demonstrates exceptional business process improvement skills and a commitment to safeguarding customer information, alongside mentoring peers for professional growth.
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Knowledgeable Administrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
8
8
years of professional experience
Work History
CRM Specialist
Sandvik Mining and Construction
12.2017 - 10.2018
- Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within CRM system architecture.
- Empowered account managers with advanced reporting features that allowed them to make informed decisions about their portfolios using real-time data from integrated analytics suite within their respective CRMs.
- Facilitated seamless communication between departments, integrating CRM with other business systems.
- Increased revenue opportunities through thorough analysis of customer behavior data and identifying trends.
- Contributed to better decision-making among executives by providing accurate sales forecasts based on historical data from CRM platform.
Training Coordinator
Sandvik Mining and Construction
06.2017 - 11.2017
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Workshop Administrator
Sandvik Mining and Construction
11.2016 - 05.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
Data Entry Clerk
African Barrick Gold
07.2011 - 04.2012
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Office Manager
Intercontinental Consultants and Technocrats Pvt
01.2011 - 05.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
High School Diploma -
Cutting Edge Training Solutions
Mwanza, Tanzania06-2018
High School Diploma -
Data Max Computer College
Mwanza, Tanzania11-2010
High School Diploma -
Butimba Day Secondary School
Mwanza, Tanzania10-2010
Some College (No Degree) -
Tulele English Medium Primary School
Mwanza, Tanzania09-2006
Skills
- Reporting and Analytics
- Business process improvement
- CRM Integration
- Customer Retention Strategies
- Customer Service
Socializing
i like meeting new people, interacting, traveling and learning new experiences.
Languages
Swahili
Native language
English
Advanced
C1
Timeline
CRM Specialist
Sandvik Mining and Construction
12.2017 - 10.2018
Training Coordinator
Sandvik Mining and Construction
06.2017 - 11.2017
Workshop Administrator
Sandvik Mining and Construction
11.2016 - 05.2017
Data Entry Clerk
African Barrick Gold
07.2011 - 04.2012
Office Manager
Intercontinental Consultants and Technocrats Pvt
01.2011 - 05.2011
High School Diploma -
Cutting Edge Training Solutions
High School Diploma -
Data Max Computer College
High School Diploma -
Butimba Day Secondary School
Some College (No Degree) -
Tulele English Medium Primary School
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