Sharuk Tahir Bakar
Zanzibar,Tanzania
Summary
Results-driven microfinance manager with four years of experience enhancing operational efficiency and client relations across multiple branches. Skilled in building high-quality loan portfolios and supervising teams to meet branch objectives. Focused on fostering collaboration and delivering exceptional customer service while ensuring compliance with financial policies.
Overview
5
5
years of professional experience
Work History
Bank Teller
The People’s Bank Of Zanzibar
Morogoro, Tanzania
11.2025 - Current
- Processed customer transactions efficiently and accurately.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Ensured cash drawer accuracy through regular reconciliations, preventing discrepancies.
- Managed large sums of money accurately while adhering to security protocols.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with account inquiries and service requests.
- Promoted bank products to increase customer engagement and support financial goals.
- Processed customer deposits and withdrawals accurately, balancing the cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
Branch Manager
ASA Microfinance Zanzibar Limited
Zanzibar, Tanzania
07.2025 - 10.2025
- Managed daily branch operations, ensuring service delivery met company policies and client expectations.
- Oversaw team performance, providing training and support to optimize productivity and achieve branch goals.
- Oversaw team performance, delivering training and support that aligned with branch goals and enhanced service quality.
- Analyzed financial reports to identify improvement areas, contributing to strategic decisions that supported revenue growth.
- Collaborated with upper management to align branch objectives with organizational targets.
Assistant Branch Manager
ASA Microfinance Zanzibar Limited
Maungani, Tanzania
05.2023 - 07.2025
- Supported branch manager with daily operations.
- Developed and maintained a high-quality loan portfolio for the branch, ensuring alignment with financial goals
- Build and maintain a substantial and high- quality loan portfolio of the branch
- Communicated regularly with diverse groups of women to verify and support their income-generating activities
- Manage all the operations and administrative task in the branch
- Provide quality and good customer service to customers
- Collected loan installments from borrower groups to ensure timely payments.
- Supervised four to five loan officers' activity. and monitor day to day activities
- Submit periodical branch report to the respective authority
Assistant Branch Manager
ASA Microfinance Zanzibar Limited
Bububu, Tanzania
07.2022 - 05.2023
- Supported branch manager in daily operations
- Build and maintain a substantial and high- quality loan portfolio od the branch
- Build and maintain a substantial and high- quality loan portfolio od the branch
- Keep frequent communication with different groups of women and verify their income generating activities
- Supervised four to five loan officers and monitor day to day activities
- Provide quality and good customer service to customers
- Collected loan installments from various groups
- Supervised four to five loan officers and monitored day to day activities
- Compiled and submitted periodic branch reports to management, providing insights on performance and operations
Loan Officer
ASA Microfinance Zanzibar Limited
Bububu, Tanzania
07.2021 - 07.2022
- To build and maintain a substantial and high quality loan portfolio
- To conduct member recruitment and screening
- Collected payments from clients during scheduled group meetings from clients during group meetings installment from clients in groups on regular basis and on time
- Managed loan disbursement and monitored repayments, maintaining portfolio health and client compliance
- Delivered quality customer service to clients, addressing inquiries and fostering positive relationships
Education
Barchelor Degree - Accounting
Institute of Accountancy
ArushaDiploma - Accounting
College Of Business Education
Certificate - Business Administration
College Of business Eduaction
Certificate - Secondary Education
High View International School
Skills
- Transaction processing
- Cash handling
- Customer account management
- Client relationship management
- Team management
- Decision analysis
- Financial software
Languages
- Kiswahili
- English
Timeline
Bank Teller
The People’s Bank Of Zanzibar
11.2025 - Current
Branch Manager
ASA Microfinance Zanzibar Limited
07.2025 - 10.2025
Assistant Branch Manager
ASA Microfinance Zanzibar Limited
05.2023 - 07.2025
Assistant Branch Manager
ASA Microfinance Zanzibar Limited
07.2022 - 05.2023
Loan Officer
ASA Microfinance Zanzibar Limited
07.2021 - 07.2022
Barchelor Degree - Accounting
Institute of Accountancy
Diploma - Accounting
College Of Business Education
Certificate - Business Administration
College Of business Eduaction
Certificate - Secondary Education
High View International School