SHAMIMU ABDALLAH SWAI
Dar Es Salaam
Summary
Seeking a position to leverage organizational and research skills to support internal and external communication, as well as aspired to use the skills and knowledge that has been acquired from a wide range of both academic and personal experience to meet the vision and mission of an organization.
Overview
1
1
year of professional experience
Work History
Assistant Accountant
Tanzania posts corporation
- 08.2018
- Filling out backup document for accounts payable and disbursement of other supplies invoices
- EMS delivery of mails and parcel logistics, courier and express, financial and agency, ICT application services, as well as design, install and rent private mail delivery boxes and bags.
Marketing and Sales
Britam insurance company
03.2022 - 05.2023
- Providing post-sales support and resolving customer issues or complaints
- Delivering sales presentations to potential customers, highlighting benefits and features of services
Finance, Store Keeping and Accountancy Services
PRIME HOUSE OF COMPANIES
01.2023
- Financial operations records, bookkeeping reports and records and financial reporting.
Hotel Reservation Specialist
Unique Footprint Tour Opetaing Company
- 01.2024
- Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
- Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
- Ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
- Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
- Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
- Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
- Reduced reservation errors by implementing quality assurance checks throughout the booking process.
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
- Strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
- Participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
- Managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
- Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
Education
High School Diploma -
Institute of Finance Management
Dar Es Salaam05.2021
High School Diploma -
Chamwino Secondary School
Dodoma05.2017
O level Education - Secondary Education
Ngarenaro Secondary School
Arusha01.2012
Skills
- Software proficiency ie Microsoft suite, canvas
- Impeccable customer care skills
- Fluent in English and Swahili
- Adaptability
- Very good public speaking
- Learning agility
- Data Inputting
- Computer Skills
- Teamwork and Collaboration
- Reservation software knowledge
personal information
- Date of Birth: 01/08/1997
- Gender: Female
- Nationality: Tanzanian
- Religion: Islamic
Custom
- Mr. Alfred Mvanda, Regional accountant, Tanzania posts corporation, ARUSHA, 0715695678, Mvanda@posta.co.Tz
- Mr. Ali Amkilango, Finance manager, Tanzania posts corporation, ARUSHA, 0717124612
- Mr. Kelvin Alphonce Singano, 0714966128
- Ms. Alice, Britam insurance company agent, DAR ES SALAAM, 75433, 0714442533
- Joshua Henry, Prime House of Companies, +255 715 720 757
- Benson, Tour Operator Unique Footprint, +255 769 444 885
- Brittain Scott, Tour Operator Unique Footprint, +255 764 233 245
- Liu Huan, Tour Operator Unique Footprint, +255 687 477 777
hobbies and interests
- Reading books
- Networking
- Learning new information and skills.
Languages
English
Professional Working
Swahili
Native or Bilingual
Timeline
Finance, Store Keeping and Accountancy Services
PRIME HOUSE OF COMPANIES
01.2023
Marketing and Sales
Britam insurance company
03.2022 - 05.2023
Assistant Accountant
Tanzania posts corporation
- 08.2018
Hotel Reservation Specialist
Unique Footprint Tour Opetaing Company
- 01.2024
High School Diploma -
Institute of Finance Management
High School Diploma -
Chamwino Secondary School
O level Education - Secondary Education
Ngarenaro Secondary School
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