Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Software
Languages
Generic

Shalom Chuwa

Doctor
Mwanza,18

Timeline

Loan officer

MAREMA microcredit
08.2025 - Current

Customer Service Officer

MAREMA microcredit
05.2025 - Current

Diploma - Doctor

Bumbuli Collage of Health And Allied Science
2021.09 - 2024.09

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancement

Work History

Loan officer

MAREMA microcredit
08.2025 - Current
  • Evaluated loan applications to determine eligibility and risk levels.
  • Assisted clients in understanding loan products and application processes.
  • Collaborated with underwriters to expedite loan approvals.
  • Communicated with clients throughout the loan process to ensure satisfaction.
  • Conducted market research to identify potential lending opportunities.
  • Provided administrative support in preparing loan documentation and reports.
  • Maintained strict confidentiality of bank records and client information.
  • Examined customer loan applications for loan approvals and denials.

Customer Service Officer

MAREMA microcredit
05.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently
  • Provided product information and guidance to enhance customer experience
  • Maintained accurate records of customer interactions using CRM software
  • Collaborated with team members to ensure smooth service delivery
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Supported training initiatives for new staff on customer service protocols

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Education

Diploma - Doctor

Bumbuli Collage of Health And Allied Science
Tanga
2021.09 - 2024.09

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Customer service
  • Microsoft Excel
  • Computer proficiency
  • Active listening
  • Research
  • Microsoft PowerPoint
  • Customer education
  • Customer relations

Summary

Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Software

Excel

Word

Power point

Languages

English
Advanced (C1)
Swahili
Advanced (C1)
Shalom ChuwaDoctor