Summary
Overview
Work History
Skills
Timeline
Generic
Shalifa

Shalifa

Mwanza

Summary

Resourceful Front Office Executive known for high productivity and efficient task completion. Skilled in customer service management, appointment scheduling, and administrative support. Excel at communication, problem-solving, and time management to ensure smooth front office operations.

Overview

2
2
years of professional experience

Work History

Front Office Executive

masumin tours & travels
Mwanza, Tanzania
01.2024 - Current
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Organized incoming mail and distributed it accordingly.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to emails sent by customers regarding their queries or complaints efficiently.
  • Assisted with setting up meetings between clients and staff members when required.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Provided administrative support including photocopying, scanning documents, faxing.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Created and optimized employee schedules for shift coverage.
  • Managed incoming calls and emails in a timely manner.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Developed administrative team to support corporate growth and objectives.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Supervisor

puma
Mwanza, Tanzania
01.2023 - 01.2024
  • Complied with company policies, objectives and communication goals.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Analyzed company's expenditures and developed financial models.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Organized client meetings to provide project updates.
  • Streamlined workflow processes, reducing project completion times.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Trained new employees on company policies and procedures.
  • Worked closely with human resources to support employee management and organizational planning.

Skills

  • Travel planning
  • Filing systems
  • Credit and collections
  • Presentation design
  • Expense reporting
  • Visitor management
  • Scheduling and calendar management
  • Relationship building
  • Calendar management
  • Team player attitude

Timeline

Front Office Executive

masumin tours & travels
01.2024 - Current

Supervisor

puma
01.2023 - 01.2024

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Shalifa