SHAITH ALLY
Computer Operator
Dar Es Saalam
Summary
Dynamic IT professional with extensive experience at BEKOZ COMPUTER COMPANY, excelling in hardware installation and user support. Proven track record in enhancing system performance and cybersecurity measures. Adept at training staff on new technologies, fostering a collaborative environment, and implementing effective solutions to complex technical challenges.
Highly skilled in managing computer systems, with a strong background in troubleshooting and maintaining hardware and software. Able to operate complex computer systems efficiently, demonstrating technical acumen and ability to adapt quickly to new technologies. Displayed leadership skills in previous roles by training staff on system operations and addressing critical issues promptly for minimal disruption. Success in reducing operational downtime through proactive maintenance and systematic issue resolution.
Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns.
Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Computer Operator
BEKOZ COMPUTER COMPANY
Dar Es Saalam
06.2021 - Current
- Installed, configured and maintained computer hardware and software systems.
- Updated hardware, software, and security protections with latest standards.
- Provided user support for all system applications and hardware components.
- Trained staff on new technologies and software applications.
- Identified system data, hardware or software components to meet user needs.
- Monitored data inputs to manage and maintain accuracy.
- Updated antivirus software to protect against malicious programs.
- Researched, tested and verified proper functioning of software patches and fixes.
- Implemented backup procedures to protect data from loss or corruption.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Managed user profiles, security access, and shared file structures.
- Completed frequent checks on user logins, file permissions and other data issues.
- Maintained inventory of spare parts for quick repairs.
- Tested network connections for proper functioning of systems.
- Scanned networks with vulnerability assessment tools to identify security holes.
- Input data from multiple sources and output data to various forms of physical media.
- Provided technical and operational support for entire organization.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
- Analyzed project requirements to find bugs and eliminate issues.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Boosted sales through customer education, competitor knowledge, and strategic upselling techniques.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Created detailed reports on system usage, performance metrics and other related data points.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Performed data entry tasks, including updating customer information in databases.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Documented job processing requirements and data flow for applications.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Sales Manager
BEKOZ COMPUTER COMPANY
Dar Es Saalam
06.2021 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
- Identified and developed new markets for products or services.
- Supported sales team members to drive growth and development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Conducted market research and reported on competitors.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Directed and coordinated products, services and sales activities.
- Executed strategic sales plans to expand customer base and revenue.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Participated in negotiations with vendors regarding product purchases or contracts.
Computer Operator
S TECH COMPANY
Dar Es Saalam, Tanzania
08.2020 - 03.2021
- Installed, configured and maintained computer hardware and software systems.
- Updated hardware, software, and security protections with latest standards.
- Provided user support for all system applications and hardware components.
- Identified system data, hardware or software components to meet user needs.
- Trained staff on new technologies and software applications.
- Researched, tested and verified proper functioning of software patches and fixes.
- Updated antivirus software to protect against malicious programs.
- Implemented backup procedures to protect data from loss or corruption.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Reduced workflow downtime by coordinating on-site satellite building repairs.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Managed user profiles, security access, and shared file structures.
- Completed frequent checks on user logins, file permissions and other data issues.
- Maintained inventory of spare parts for quick repairs.
- Tested network connections for proper functioning of systems.
- Scanned networks with vulnerability assessment tools to identify security holes.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Input data from multiple sources and output data to various forms of physical media.
- Provided technical and operational support for entire organization.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
- Analyzed project requirements to find bugs and eliminate issues.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Boosted sales through customer education, competitor knowledge, and strategic upselling techniques.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Created detailed reports on system usage, performance metrics and other related data points.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Performed data entry tasks, including updating customer information in databases.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Documented job processing requirements and data flow for applications.
- Utilized various software and tools to streamline processes and optimize performance.
Production Worker
S TECH COMPANY
Dar Es Saalam, Tanzania
07.2019 - 06.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with other departments to optimize production workflows.
- Followed safety procedures and guidelines to maintain safe working environments.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Performed general equipment maintenance and repair to minimize downtime.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assembled products according to changing daily work orders and specific customer needs.
- Reviewed production schedules and streamlined processes.
- Resolved issues quickly to maintain productivity goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected products and machines to maintain quality and efficiency.
Document Controller
CAPSTONE LOGISTICS
Dar Es Saalam, Tanzania
03.2019 - 06.2019
- Performed file backup to properly store and archive electronic registers.
- Created and edited documents, mail merges and graphics using diverse programs.
- Led project team meetings to obtain expected schedule for all pending documents.
- Reviewed incoming documents for accuracy and compliance with established procedures.
- Collaborated with department heads to ensure that all documentation meets required standards.
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Utilized imaging systems to store records into remote storage.
- Gathered and distributed content management system training materials to users.
- Identified errors and suggested appropriate edits.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Converted documents for specific personnel or project needs.
- Organised and maintained the document database to ensure accuracy and completeness of records.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Assisted end users with resolving electronic content access issues while maintaining security standards.
- Maintained an up-to-date record of all changes made to controlled documents.
- Organized, maintained and safeguarded files and databases.
- Performed daily document control activities, such as filing, scanning, photocopying and archiving documents.
- Identified gaps or inconsistencies in document control processes and provided recommendations for improvement.
- Set up documents for individual projects based on specifications.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Submitted project documentation to management for approval, transmitting approved documents to customer.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Assisted in the development of filing systems and protocols for document management.
- Implemented effective tracking methods for monitoring changes made to controlled documents.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Education
DIPLOMA IN INFORMATION TECHNOLOGY
TANZANIA PUBLIC SERVICE COLLEGE
Tanzania 07-2019
O LEVEL
MATANGINI ISLAMIC SCHOOL
Dar Es Salaam11-2013
PRIMARY SCHOOL
MAKABE PRIMARY SCHOOL
Dar Es Salaam09-2009
Skills
- Hardware installation
- Software configuration
- User support
- System monitoring
- Data backup
- Network troubleshooting
- Technical documentation
- Customer service
- Problem solving
- Staff training
- Equipment maintenance
- C programming
- Bug reports
- Operational documentation
- Personal computer repair
- Effective communication
- Data encryption
- IT management
- Technical troubleshooting
- User training
- Application configuration
- Decision-making
- Hardware development
- IT systems support
- Data entry
- Digital forensics
- Digital media management
- Laptop servicing
- Cybersecurity knowledge
- New technology evaluations
- Software management
- Windows Systems
- Hardware and software installation
- Hand tools
- Tolerances measurement
- Product assembly
- Production background
- Safety compliance
- Machine setups
- Batch production
- Shipping support
- Power and hand tools
- Shipment preparation
- Product packaging
- Hand and power tools
- Manufacturing support
- Product packing
- Box assembly
- Repetitive work
- Product checking
- Production lines
- Measurement techniques
- Machine operation
Languages
English
First Language
Swahili
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
References
References available upon request.
Timeline
Computer Operator
BEKOZ COMPUTER COMPANY
06.2021 - Current
Sales Manager
BEKOZ COMPUTER COMPANY
06.2021 - Current
Computer Operator
S TECH COMPANY
08.2020 - 03.2021
Production Worker
S TECH COMPANY
07.2019 - 06.2020
Document Controller
CAPSTONE LOGISTICS
03.2019 - 06.2019
DIPLOMA IN INFORMATION TECHNOLOGY
TANZANIA PUBLIC SERVICE COLLEGE
O LEVEL
MATANGINI ISLAMIC SCHOOL
PRIMARY SCHOOL
MAKABE PRIMARY SCHOOL
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