Shabbir Sikander
General Operations Manager
Dar Es Salaam,Tanzania
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Import and export director
Alliance Stream Zambia
Kasumbalesa, Zambia
11.2022 - Current
- Ensuring all customs clearance paperwork, taxes, tariffs, and insurance documents are accurate to prevent delays.
- Managing truck fleets to ensure safe delivery for 630 trucks.
- Taking ownership of all border activities and provide necessary feedback and support to both internal and external stakeholders.
- Receive, inspect, and submit customs documents to appropriate customs officers and clearing agents.
- Developing and maintaining relationships with government officials (customs, police, and immigration) and non government officials (clearing agents) to ensure smooth border operations.
- Ensuring runners on both sides of the borders (including Kasumbalesa, Mokambo, and Sakania) utilize existing systems to monitor truck movements and provide relevant updates to internal and external stakeholders.
Supply Chain Manager /General Manager of Operations
Famari Investments Tanzania Ltd
Dar Es Salaam
08.2012 - 09.2022
- Coordinated supply chain activities to enhance operational efficiency and reduce lead times.
- Analyzed inventory levels to optimize stock management and minimize excess inventory.
- Resolved issues through negotiations and led contract compliance and vendor performance reviews.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Coordinated dispatching of 250 drivers to accomplish daily delivery requirements across Central & Southern Africa.
- Coordinated transportation schedules to optimize delivery routes and reduce transit times.
- Reduced transportation costs with thorough analysis of carrier contracts and negotiation of competitive rates.
Customer service manager
Markham Executive hotel & Suites
Dar Es Salaam
08.2008 - 03.2012
- Led and managed a team of customer service representatives to deliver exceptional service and improve customer satisfaction scores consistently.
- Monitored and analyzed customer feedback and service metrics to identify areas for improvement and implement strategic changes.
- Developed and implemented customer service policies and procedures tailored to the transport operations sector, enhancing efficiency and response time.
- Worked closely with stakeholders in Dar Es Salaam to adapt customer service strategies to local market needs and cultural expectations.
Education
Advanced Diploma in Business Management - SHRM & Business Management
Financial Training Center
Dar Es Salaam07-2008
Cabin Crew Diploma - SHRM & Business Management
Financial Training Center
Dar Es Salaam07-2008
Skills
- Transport Operations Management
- Customer Service Leadership
- Route Planning
- Team Management
- Stakeholder Engagement
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
Interests
Traveling, Cycling, Cooking, Gardening, Volunteering
Languages
Hindi
Kiswahili
Gujrati
English
Arabic
Portuguese
Timeline
Import and export director
Alliance Stream Zambia
11.2022 - Current
Supply Chain Manager /General Manager of Operations
Famari Investments Tanzania Ltd
08.2012 - 09.2022
Customer service manager
Markham Executive hotel & Suites
08.2008 - 03.2012
Advanced Diploma in Business Management - SHRM & Business Management
Financial Training Center
Cabin Crew Diploma - SHRM & Business Management
Financial Training Center