Summary
Work History
Education
Skills
Permanent Address
Professional Background
Personal Particulars
References
Additional Information
Timeline
CustomerServiceRepresentative

Emerald Mutajwaa

Mwanza

Summary

Dedicated Bank officer offering 2023 years of financial industry success. Familiar with bank regulations, financial best practices and effective sales strategies. Builds productive relationships to drive business success. Skilled Bank officer with 2023 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.

Work History

SENIOR ACCOUNTANT

IGODEN GENERAL SERVICES AND SUPPLIES IN DAR ES SALAAM
  • Keeping and posting books of accounts, Reconciliation of bank statements and cash book, Prepare and submit VAT RETURNS, Prepare payroll and pay salaries to staffs, Prepare income statement and statement of financial position, Paying creditors, Collecting payments from debtors, Making follow up on the doubtful debts.

CUSTOMER SERVICES FACILITATOR

CRDB BANK PLC-NYANZA BRANCH
  • Conducting training upon inculcation of feelings for professionals program to the entire Mwanza Branches and its Min service centres (Agencies), Continuing inculcating customer service culture in the branch.

ACCOUNT MANAGER SME/ RELATIONSHIP OFFICER

CRDB BANK PLC NYANZA BRANCH
  • Identify and negotiate business opportunities with SME clients, in order to increase own business portfolio in line with branch annual business targets, Prepare SME client KYC/appraisals to ensure credit is granted in line with the credit policy policy and procedure, Participate in the review of loan portfolios of SME s to ensure it performs in line with approved performance indicators and targets, Liaise with various stakeholders namely, clients, government institutions, and other financial institutions to ensure that the Banks interests are properly represented and safeguarded, Participate in training SME customers on the SME toolkit aspects to ensure that the customers is empowered with knowledge to manage their businesses and become good clients of the bank, Prepare and administer reports and legal documents to ensure proper record keeping and compliance with Bank policy and procedures, Participate in training SME customers on the SME toolkit aspects to ensure that the customers is empowered with knowledge to manage their businesses and become good clients of the bank, Selling and Cross selling of various bank’s products to potential and existing customers, Manage and enhance existing business relationships within the portfolio to ensure the retention of good SME customers in line with business needs, Review own loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.

BANK OFFICER II

CRDB BANK PLC- NYANZA BRANCH
03.2018
  • Opening of accounts for the customers and amendments of the accounts, Receiving new Tembo cards and issuing of cards to the customers, Prepare reports upon daily reconciliation of all types of cards, i.e Visa, Master and Tanapa cards, Preparation of report on credit outstanding accounts and making sure that they balance.

ACTING MANAGER CUSTOMER SERVICES

CRDB BANK PLC-NYANZA BRANCH
12.2017 - 02.2018
  • Supervising tellers and front office staffs, Authorising payments from customers and internal customers, Attending and solve querries from customers, Receiving and authorizing upon cheque books and Tembo card branch manager, Authorising documents received from co-workers especially front staffs, Offer quality customers services.

Education

Advance Customer Care

TANZANIA HEART INSTITUTE
Tanzania
01.2009

Skills

  • Team building
  • Excellent Communication
  • Relationship Building
  • Critical Thinking
  • Calm Under Pressure
  • Problem-Solving
  • Good Telephone Etiquette

Permanent Address

P.O.Box 5185, Mwanza, 0715201614, 0762531464, mutajwaaemerald@gmail.com

Professional Background

  • 2013, NATIONAL BOARD OF ACCOUNTANTS AND AUDITORS, CERTIFIED PUBLIC ACCOUNTANT (T)
  • 2011-2013, MZUMBE UNIVERSITY, MASTERS IN ACCOUNTANCY AND FINANCE
  • 2007-2010, TANZANIA INSTITUTE OF ACCOUNTANCY (TIA), ADVANCED DIPLOMA IN ACCOUNTANCY
  • 2005-2007, IFUNDA GIRLS SEC. SCHOOL, ADVANCED LEVEL
  • 2001-2004, KOWAK GIRLS SEC. SCHOOL, ORDINARY LEVEL
  • 1999-2000, NYAMISANGURA PRIMARY SCHOOL, PRIMARY EDUCATION
  • 1994-2000, MUSOMA PRIMARY SCHOOL, PRIMARY EDUCATION
  • 2021-2021, INSTITUTE OF FINANCE MANAGEMENT, CERTIFICATE OF PROFICENCY IN BANCASSURANCE

Personal Particulars

Mutajwaa, Emerald Landy, Female, 04/07/87, Mwanza, Region, Married, Christian, Tanzanian, Fluent English and Swahili

References

  • Musa Lwila, Head of Suction, Department of Credit, Crdb bank Plc, P.o box 268, Daresalaam, 0754 606 372
  • Agnes Kisinini, Head of Business, Department of Business Banking, Crdb bank Plc, P.o box 268, Dar es salaam, 0763 600 852

Additional Information

MAIN RESPONSIBILITIES

  • Research developments in the market segment by attending conferences,reading market-specific newsletters, visiting websites,etc.
  • Benchmark CRDB products and services with those of the competitors in the market.
  • Benchmark productivity of the corporate banking department against industry standards and create measures to improve productivity.
  • Partially,with marketing and communication, develop and implement promotion initiatives for products and services for the market segment.
  • Develop and maintain close relationships with CRDB current,prospective,and future corporate clients through communication,client visits and other relationship- building mechanisms.
  • Proactively involve senior bank's executives in engagement with key corporate clients.
  • Find solutions for customers'financial needs,including investment,borrowing and transactional banking solutions.
  • Monitor clients in portfolio and keep records on the development of the clients'business.
  • Partner with the product team team and other internal staff to deliver clear accounts plan that is based on understanding of client needs and provide appropriate solutions for clients across relevant products
  • Manage the development of prudently priced assets,cost effective long -term liability with reputable companies and organizations.
  • Maintain a high quality of the asset book.


Timeline

BANK OFFICER II

CRDB BANK PLC- NYANZA BRANCH
03.2018

ACTING MANAGER CUSTOMER SERVICES

CRDB BANK PLC-NYANZA BRANCH
12.2017 - 02.2018

SENIOR ACCOUNTANT

IGODEN GENERAL SERVICES AND SUPPLIES IN DAR ES SALAAM

CUSTOMER SERVICES FACILITATOR

CRDB BANK PLC-NYANZA BRANCH

ACCOUNT MANAGER SME/ RELATIONSHIP OFFICER

CRDB BANK PLC NYANZA BRANCH

Advance Customer Care

TANZANIA HEART INSTITUTE
Emerald Mutajwaa