SHABAN IBRAHIM MAYOMBO
Dar es Salaam,Tanzania
Summary
Operations Analyst with over 4 years of experience supporting day-to-day business operations, data analysis, reconciliations, and process optimization across fast-paced, multi-functional environments. Proven ability to monitor operational workflows, track KPIs, improve process efficiency, and maintain accurate operational documentation in compliance-driven settings. Experienced in working with dashboards, and cross-functional teams (Finance, Sales, Operations) to deliver operational excellence. Skilled and proficient at data-driven decision-making, stakeholder coordination, and continuous improvement within growing digital and fintech-style operations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Country-Sales Operations & Analysis Officer
Burn Manufacturing Ltd
05.2023 - Current
- Monitor and analyze daily operational workflows, identifying bottlenecks and recommending process improvements to enhance service efficiency.
- Develop and maintain BI dashboards to track customer operations KPIs, after-sales performance, and service-level metrics for management reporting.
- Perform weekly and monthly operational reconciliations, reducing reconciliation turnaround time by 30% through improved tracking and issue-resolution workflows.
- Collect, clean, validate, and manage operational and sales data from multiple systems to ensure data accuracy, integrity, and compliance.
- Collaborate with Finance, Sales, and Operations teams to support performance monitoring, forecasting, and operational planning.
- Document operational processes, customer issues, and system behaviors to support audits, reporting, and continuous improvement initiatives.
- Support troubleshooting and testing of operational systems, ensuring timely resolution of issues impacting service delivery.
Country Operations & Market Analyst
Off-Grid Electric (ZOLA)
02.2022 - 04.2023
- Analyzed operational and market data to evaluate performance trends, identify inefficiencies, and support data-driven decision-making.
- Tracked and reported operational KPIs, supporting management with insights on efficiency, customer adoption, and service performance.
- Supported project coordination activities, including planning, execution tracking, and reporting across operational initiatives.
- Maintained accurate operational documentation and reports to support compliance, audits, and internal reviews.
- Worked closely with various departments to align strategies based on varuious discovered insights.
District Data and Operations Officer
SHDEPHA+
01.2020 - 02.2022
- Managed operational and field data workflows, ensuring accuracy, consistency, and compliance with reporting standards.
- Automated recurring operational reports, improving data accuracy by 40% and reducing manual processing time.
- Supported rollout and testing of mobile data collection systems, collaborating with technical teams to troubleshoot operational issues.
- Prepared regular operational reports and dashboards for internal and external stakeholders.
- Provided training to field teams on data quality, system usage, and reporting processes.
Education
Bachelor of Science - Production & Operations Management
Mzumbe University
Morogoro, Tanzania 11.2015 - 07.2018
Core Skills
- Operations Analysis & Workflow Optimization
- Process Improvement & Continuous Improvement
- KPI Tracking & Performance Dashboards
- Data Analysis & Reporting (Excel, Power BI)
- Operational Reconciliations & Controls
- Documentation, Compliance & Audit Support
- Cross-Functional Collaboration (Finance, HR, Ops)
- Project Coordination & Operational Support
- Stakeholder Communication & Issue Resolution
- SLA Management & Customer Feedback Handling
Technical Skills
- Advanced Excel (Pivot Tables, Lookups, Reporting)
- Power BI (Dashboards & KPI Tracking)
- Google Sheets & Docs
- SAP ERP
- SQL (Basic)
- Python (Basic – Data Handling)
- PowerPoint (Management Reporting)
Professional Certifications
- Advanced Excel & Data Visualization – Macquarie University / PwC
- Monitoring & Evaluation Fundamentals – Global Health eLearning Center
- Data Quality & Reporting – Global Health eLearning Center
- Introduction to CRM (HubSpot) – Coursera (Ongoing)
Achievements
- Implemented strategic enhancementsto the credit process flow, resulting in anotable 1% reduction in ghostcustomers within the system.
- Conducted comprehensive data analysis to develop and implement a robust Stock Control Standard Operating Procedure (SOP), resulting in optimized inventory management practices.
Referees
Thomas Modern Mwange
Market Research and Insights Officer
Burn Manufacturing Ltd
Phone 0755-735029
Email: thomasmodern82@gmail.com
Raphael Ruseke
Monitoring and Evaluation Officer
MDH
Phone:0652-041564
Email: ruseke97@yahoo.com
MartinDaud
Country Financial Analyst
OFF-GRID ELECTRIC ZOLA
Phone: 0752-208022
Email: martindaud28@gmail.com
Timeline
Country-Sales Operations & Analysis Officer
Burn Manufacturing Ltd
05.2023 - Current
Country Operations & Market Analyst
Off-Grid Electric (ZOLA)
02.2022 - 04.2023
District Data and Operations Officer
SHDEPHA+
01.2020 - 02.2022
Bachelor of Science - Production & Operations Management
Mzumbe University
11.2015 - 07.2018