SHABAN CHIGULU IBRAHIM
UNIVERSITY OF DODOMA
Dodoma
2
Languages
1
Certification
1
Year of experience
IT Technician with over 2 years of hands-on experience in IT support hardware and software troubleshooting, Windows administration, computer maintenance, networking, and database management. Skilled in installing, configuring, and maintaining computer systems, printers, and network devices while providing excellent end-user support. Proficient in Microsoft 365, MySQL, PHP, HTML and CSS. Bachelor of Science in Business Information Systems graduate with strong problem-solving, communication, and teamwork skills. Committed to delivering reliable IT solutions and supporting business operations.
Work History
IT Field Support Technician
10 Months- Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured, and maintained Windows operating systems, software applications, computer hardware, and IT infrastructure.
• Provided technical support and troubleshooting for hardware, software, network, printers, and peripheral devices.
• Performed preventive maintenance, system optimization, SSD upgrades, software updates, and hardware servicing.
• Configured and supported LAN networks, network devices, printers, scanners, and user connectivity.
IT Technician Industrial practical
2 Months- Installed, configured, and maintained Windows operating systems, software applications, computer hardware, and IT infrastructure.
- Provided technical support and troubleshooting for hardware, software, network, printers, and peripheral devices.
- Performed preventive maintenance, system optimization, SSD upgrades, software updates, and hardware servicing.
- Configured and supported LAN networks, network devices, printers, scanners, and user connectivity.
- Delivered first-line IT support, resolving technical issues to improve user productivity and reduce downtime.
- Assisted with CCTV installation, configuration and monitoring for security operations.
- Supported warehouse management systems, inventory operations and business IT systems.
- Managed IT asset records, maintenance documentation and support tickets.
- Provided user training and technical guidance on computer systems and applications.
- Worked with teams to improve IT service delivery, system reliability and business continuity.
Education
Bachelor of Science - Business Information Systems
Skills
IT Support and Help Desk
User Support
Technical Troubleshooting
Incident Resolution
Customer Service
Operating Systems
Windows 10/11 Administration
Ubuntu Linux
System Installation and Configuration
Hardware Support
Hardware Troubleshooting
Computer Maintenance
PC Upgrades
Printer and Peripheral Support
Networking
TCP/IP
LAN Configuration
Network Troubleshooting
Basic Network Administration
Microsoft Technologies
Microsoft 365
Basic Active Directory
User Account Support
Security and Maintenance
Virus and Malware Removal
System Optimization
Software Updates
Preventive Maintenance
Certification
- Cisco Certifications Basics Networking
- Certificate of service from Sayona industry Ltd
- Cisco CCNA
Languages
English
Swahili
Timeline
IT Field Support Technician
UNIVERSITY OF DODOMA
10.2025 - CurrentRead More
IT Technician Industrial practical
Sayona Drinks Ltd
07.2025 - 09.2025Read More
University of Dodoma (UDOM)
Bachelor of Science from Business Information Systems
Read More