SHAABAN RAJAB

• Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining royalty and building long-lasting relationships with guests. Receptionist and cashier with proven track record of superior knowledge in the field of hospitality over the past three years. Exceptional skills in overseeing housekeeping and front desk staff, informing guests of hotel amenities and consulting on citywide excursions based on personalized conversations. Utilised talents in language, cultural norms and personality awareness to give every guest beautiful experience. Hardworking Customer Service Representative with five years of experience working with Kipepeo Backpackers, Shadrock tours & safaris, Kisiwa on the beach, Diamonds Mapenzi, Lux* Marijani and The Residence Zanzibar. Trained in project and time management with extensive knowledge of front desk and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Motivated Customer Service Representative with three years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Having experience with different Property Management Systems like Opera cloud, opera express, protel and eZee absolute.

Ms. Philomena Malai,

Sales Manager, The Residence Zanzibar

‪+255 686 234 568‬

Mr. Ali Issa

Front Office Manager, Diamonds Mapenzi

+255 773 854 426

Mr. Jabil Wabichi

Front Office Manager, Z Hotel

+255 717 277 099