Seraphim Mbogoro
Gairo
Summary
I am hard working, enthusiastic and highly motivated person seeking the position of Business Development Manager at NBC Bank that will utilize my extensive experience and technical skills developed through past eleven years of working in the banking sector that are related to this position.
Overview
12
12
years of professional experience
Work History
Relationship Officer
CRDB Bank
01.2019 - Current
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
- Maintained and built close relationships with customers through regular contact and visits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Credit Supervisor
CRDB Microfinance Services Company Ltd.
07.2016 - 12.2018
- Reduced delinquency rates by closely monitoring credit accounts and taking proactive measures to address issues.
- Enhanced team productivity by providing ongoing training and support to credit analysts.
- Strengthened relationships with key clients through regular communication and prompt resolution of disputes.
Credit Supervisor
FINCA Microfinance Bank
10.2014 - 06.2016
- Reduced delinquency rates by closely monitoring credit accounts and taking proactive measures to address issues.
- Enhanced team productivity by providing ongoing training and support to credit analysts.
- Expedited the credit approval process, enabling faster turnaround times for customer applications.
Credit Officer
FINCA Microfinance Bank
06.2012 - 10.2014
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
Education
Certificate of Proficiency in Insurance - Insurance
Institute of Finance Management
Dar Es Salaam, Tanzania01.2023
Bachelor of Arts - Public Administration
The University of Dodoma
Dodoma, Tanzania11.2010
No Degree - History, Geography And English Language
Malangali High School
Mufindi Iringa02.2007
No Degree - Ordinary Level Education
Songea Boys Secondary School
Songea, Tanzania11.2004
Skills
- Teamwork and collaboration
- Relationship Building and Management
- Leadership skills
- Customer Relationships
Languages
Swahili
English
Timeline
Relationship Officer
CRDB Bank
01.2019 - Current
Credit Supervisor
CRDB Microfinance Services Company Ltd.
07.2016 - 12.2018
Credit Supervisor
FINCA Microfinance Bank
10.2014 - 06.2016
Credit Officer
FINCA Microfinance Bank
06.2012 - 10.2014
Certificate of Proficiency in Insurance - Insurance
Institute of Finance Management
Bachelor of Arts - Public Administration
The University of Dodoma
No Degree - History, Geography And English Language
Malangali High School
No Degree - Ordinary Level Education
Songea Boys Secondary School
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