Pangani Girls Alumni mentor
Serah Mosongo
Project Manager
Nairobi
Summary
I am a Project Management Professional leveraging over 14 years of experience within the FMCG, FinTech and Financial Services industries, respectively, with an excellent understanding of business Intelligence and reporting. I manage projects that provide value-added propositions to clients that focus on bringing change and adding value to the organisation. I am highly proficient at using cutting-edge strategies to develop processes, streamline procedures, increase productivity and find innovative, cost-effective solutions. I am a strategic leader driving value chain improvements for top and bottom-line contributions by devising actionable plans to meet varying demands, heading large-scale time-critical initiatives, sufficing revenue streams and setting the stage for growth. I am a visionary technocrat skilled at conceptualising and creating technological strategies with demonstrated ability to design, deliver enterprise deployments, and effectively communicate the architectural vision for successful project implementation. Key Competencies include:
+Program and Project Management
+People and Stakeholder Management
+Change management
+Business Analysis
+Human Centred Design Practitioner
+Budgeting and Resourcing
+Technology innovations
+Management Reporting and audit
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
PROJECT MANAGER
STANDARD CHARTERD BANK
10.2016 - Current
- Actively participate in defining the scope and objectives of the project from inception through to closure, being the single point of contact between country business stakeholders, operations and the regional group team.
- Deliver strategic project objectives across East Africa, covering the bank's multiple functions and product segments.
- Document high-level requirements for estimation review by the group technical team.
- Prepare, baseline and track detailed project management plans and schedules.
- Track and report progress updates against the project plans based on the triple constraints of Scope, Time and Costs.
- Identify, manage and control risks and issues from inception to closure.
- Ensure strict compliance and adherence to System Development Frameworks and Project Management Standards for classic and agile deliveries
- Proactively engage, manage, and build strong relationships across local business units, Group Technology teams, Vendors, Partners and regulators.
- Forging slid partnerships, securing vendor contracts, and collaborating with local business units to increase revenue.
- Ensuring all stage gates signoffs at each milestone are met within the project constraints.
- Manage change control and ensure all new requirements are carefully reviewed and raised to stakeholders immediately if there are impacts to project cost and schedule.
- Ensure successful commercialisation and transition of closed projects.
- Ensure timely communications with the Country and the region on the project’s status progress.
- Train business teams on upcoming project delivery trends and changes.
- Perform team lead activities for program and change management department
- Prepare and coordinate monthly regulatory and non-regulatory project review forums for East African countries.
- Prepare quarterly project reports for the Kenya IT management forum and IT steering board meeting for the bank.
- Other responsibilities include Africa and the Middle East (AME) Wellness champion and SC Pay application champion.
BUSINESS ANALYST
STANDARD CHARTERD BANK
09.2015 - 09.2016
- Create project plans following project management framework, standards, and procedures.
- Identify ongoing issues and gaps within project plans to eliminate implementation issues.
- Translate business user concepts and ideas into comprehensive business requirements and design documents
- Led project teams, internal and external, to achieve project-defined milestones and deliverables.
- Improve timeframes for more than 50% of projects by successfully maintaining a change management process
- Integrate business solutions with organisational goals while reaching a consensus among the stakeholders.
PROJECT LEAD
TECHNO BRAIN LIMITED
01.2014 - 08.2015
- Define the project management process to be applied to the project.
- Prepare project management plan and obtain approval.
- Apply project resources according to the baselined plan
- Monitor and control project work using risk, issue and action logs
- Ensure efficient and effective communication between stakeholders
- Conducting project postmortems and creating recommendation reports to identify successful project elements
- Member of Software Engineering Process Group, which is involved in process adherence and project management governance
- Manage relationships and contractual issues between management and clients on a day-to-day basis
- Conducting project postmortems and creating recommendation reports to identify successful and unsuccessful project elements such as best practices and lessons learnt and logging them in the knowledge base repository
- Member of Software Engineering Process Group (SEPG), involved in process adherence.
SENIOR FUNTIONAL CONSULTANT
TECHNO BRAIN LIMITED
02.2012 - 12.2013
- Conduct functional requirements definition through analysis of current and targeted business processes.
- Ensure requirements traceability from requirements definition to deployment.
- Maintain and support e-business environments by providing techno-functional support for operational business implementations.
- Conduct training to end users and system administrators.
- Managing the relationship and contractual issues between the company and the client daily.
SYSTEM ADMINISTRATOR
INTERCONSUMER PRODUCTS LIMITED
01.2008 - 01.2012
- Technical implementation, administration, customisation and maintenance of the Apogee ERP system, which includes Finance & Accounting, Distribution & Logistics, Manufacturing and Business Intelligence Modules.
- Designing, installing, and configuring Local Area Networks & Wireless LAN.
- Assist the ICT manager in developing and implementing the company’s ICT business strategy.
- Administrating and supporting all other communication tools such as fixed and DECT telephones, fax, PABX and CCTVs.
Education
Master of Science - Information Security and Digital Forensics
University of East London
01.2021 - Current
Bachelor of Science degree - Computer Science
Jomo Kenyatta University of Agriculture And Technology
05.2003 - 12.2007
Skills
Project Management: Project management professional (PMP), SCRUM, MS Sure Step Methodology, MS Project & Visio 2013, JIRA, Confluence and Clarity
Accomplishments
- Moja Expressway Toll Fee collection service – Integration of the core banking systems with Moja Expressway.
- Safaricom Umbrella Solution – Integration of the umbrella solution with the digital channels for fraud monitoring.
- KEPSA School management platform – Deployment of school management platforms to KEPSA member schools for school fee collection.
- Swift standards 2018 – Implementing swift standards 2018 for swift payments with CBK and partner banks.
- QR Code-based Push payments – Implementation of QR Code payment method on the mobile app.
- KRA Tax Payments – Channels pre-validation for Tax e-Slips and payments.
- Video Banking Advisory – Provision of advisory services to retail clients for wealth Investments Advisors.
- VISA Reward Program – Client reward program for Debit and Credit Cards.
- PESALINK Project – enablement of P2P transactions between banks for inward and outward transactions.
- Africa Data Centre Migration to the UK – Infrastructure migration from Kenya to the United Kingdom.
- Tanzania National ID Project – Inclusion of National ID field in Transaction Processing Systems.
- Core Banking System Upgrade (eBBS V11.28).
- Integration Population Registration Service (IPRS) – Implement government IPRS platform for KYC querying and verification.
- Africa Union Pay International EMV ATM Acquiring
- Almasi Beverages Limited [Manufacturing] – ERP implementation.
- PACT International [NGO] – ERP Implementation.
- Alliance for Green Revolution in Africa (AGRA) [NGO] - ERP implementation.
- IDB Capital Bank Limited [Parastatal] – ERP Implementation.
- Kenya Human Rights Commission (KHRC) [NGO] - ERP implementation.
- International Commission for Jurists [NGO] – ERP Implementation.
- Integration of Sales Force Automation (SFA) with Apogee ERP. The project received CIO100 Honoree 2011 Award for having achieved excellence in Enterprise IT deployment.
Sept 2015 – To Date: Standard Chartered Bank (K) Limited
Feb 2012 – Aug 2015: Techno Brain (K) Limited
2008 – Aug 2011: Interconsumer Products Limited
Additional Information
- November 2020: Standard Chartered Bank (K) Limited Received the CIO Award for excellent delivery of KRA Tax collections APIs from WSO2 to KONG API, thus resolving obsolescence and allowing speedy response times on API calls.
- September 2020: Standard Chartered Bank (K) Limited Received the Shujaa Award for excellent project delivery of migration of debit and credit card production from EDC (Dubai) to De La Rue Limited (Nairobi), thus reducing turnaround time from 2 weeks to 2 days and ensure speedy delivery to our clients.
- November 2018: Standard Chartered Bank (K) Limited Received the Shujaa Award for excellent delivery of KRA Tax collections for the corporate channel, online banking, SC mobile app and CDM channels.
- January 2015: Techno Brain (K) Limited Received Techno Hero Award for establishing and maintaining good customer relationships and ensuring return business for the company in the Microsoft Dynamics ERP field
- October 2013: Techno Brain (K) Limited Received Feather in My Cap Award for exceptional operational performance and achieving exemplary client satisfaction
Interests
Content creator and blogger
Painting
Farming
Professional Training / Courses
HCD LUMA Course
LUMA Institute – 2022
SCRUM Course
Harmony Solutions Ltd – 2019
Project Management Professional (PMP) Course
Harmony Solutions Ltd – 2017
Microsoft Sure Step Methodology
Microsoft - 2015
Capability Maturity Model Integration (CMMI) Level 5
CMMI Institute - 2014
MS Dynamics NAV 2009
Installation and Configuration
Finance and Core setup
CISA course completion
KCA University - 2011
CCNA course completion
Computer Pride Ltd - 2010
References
Mr Kisheda Mashengu
Africa and Middle East (AME) Implementation and Account Manager, Transaction Banking
Standard Chartered Bank Group
P.O. Box 30003,
Nairobi 00100.
Mobile: +971563995874
E-Mail: kmashengu@yahoo.com
Professional relationship - Reporting manager at Standard Chartered Bank (K) Limited
Ms. Harriet Wairimu Mwangi
Leader – Technology strategy, Territory and People Management
Oracle Kenya
P.O. Box 41186,
Nairobi 00100.
Mobile: +254734604458
E-Mail: harriet.m.wairimu@gmail.com
Professional relationship - Reporting manager at Techno Brain (K) Limited
Mr Edgar Kigaro
Head of IT and Team Leader QMS
Wells Fargo Ltd
P.O. Box 43370,
Nairobi 00100.
Mobile: +254733730272
E-Mail: IT@wellsfargo.com; ekigaro@gmail.com
Professional relationship - Reporting manager at Interconsumer Products Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Master of Science - Information Security and Digital Forensics
University of East London
01.2021 - Current
PROJECT MANAGER
STANDARD CHARTERD BANK
10.2016 - Current
BUSINESS ANALYST
STANDARD CHARTERD BANK
09.2015 - 09.2016
PROJECT LEAD
TECHNO BRAIN LIMITED
01.2014 - 08.2015
SENIOR FUNTIONAL CONSULTANT
TECHNO BRAIN LIMITED
02.2012 - 12.2013
SYSTEM ADMINISTRATOR
INTERCONSUMER PRODUCTS LIMITED
01.2008 - 01.2012
Bachelor of Science degree - Computer Science
Jomo Kenyatta University of Agriculture And Technology
05.2003 - 12.2007
Similar Profiles
Tran Ngoc YenTran Ngoc Yen
Head of Banca Product & Services at Vietnam International BankHead of Banca Product & Services at Vietnam International Bank
Mbulelo NgxagaMbulelo Ngxaga
Private Banker at Standard Bank Private BankPrivate Banker at Standard Bank Private Bank
Joel OgunremiJoel Ogunremi
Branch service manager at stanbic ibtc bank ltd, Member of standard bankBranch service manager at stanbic ibtc bank ltd, Member of standard bank
Steeven Belvinos AffognonSteeven Belvinos Affognon
Research officer at International Centre of Insect Physiology and Ecology (icipe)Research officer at International Centre of Insect Physiology and Ecology (icipe)
CHARITY MUKUNYACHARITY MUKUNYA
Customer Experience & Operations Lead at Branch Microfinance BankCustomer Experience & Operations Lead at Branch Microfinance Bank