SEMY CARLOS NGENZI
Njombe,Tanzania
Summary
Seasoned Sales Operations Team Leader with proven background in driving sales performance and streamlining operations. Demonstrated skills in leading diverse teams, implementing strategic plans, and improving processes to enhance productivity. Known for maintaining strong relationships with stakeholders, fostering team collaboration, and contributing to business growth. Previous role highlighted by impactful leadership, resulting in increased efficiency and improved sales results.
Overview
6
6
years of professional experience
Work History
Sales Operations Team Leader
Watu simu
Dar Es Salaam, Tanzania
04.2025 - Current
- Conducted periodic reviews of existing processes to identify areas for improvement or optimization.
- Participated in industry trade shows or events in order to promote products or services offered by the company.
- Coordinated cross-functional teams across multiple departments during special projects or initiatives.
- Monitored and evaluated the performance of team members against set goals and objectives.
- Developed and implemented strategies for improving sales operations processes.
Customer Service Representative
Tigo shop
Njombe , Tanzania
09.2022 - 12.2025
- databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Recruited and trained new employees to meet job requirements.
Team Leader
Vodacom
Njombe, Tanzania
07.2019 - 05.2022
- Conducted regular performance reviews to assess individual team member progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Collaborated with other departments to ensure alignment of goals across teams.
Education
Certificate in customer service
Tumain University
Njombe11-2018
Skills
- Sales operations
- Customer service
Languages
Swahili
First Language
English
Beginner (A1)
A1
Timeline
Sales Operations Team Leader
Watu simu
04.2025 - Current
Customer Service Representative
Tigo shop
09.2022 - 12.2025
Team Leader
Vodacom
07.2019 - 05.2022
Certificate in customer service
Tumain University