Selestine Mchome
Accountant
Moshi,Kilimanjaro
Summary
Experienced and results-driven Bank Branch Manager with proven track record of driving profitable business efforts and enhancing customer relationships. With over 10 years of operational leadership experience, I have successfully managed multi-site operations, led teams to achieve sales goals, and implemented strategies to streamline processes and improve customer satisfaction. With 4years of Branch Manager position,4years of Service Centre Incharge and 3years of bank operation officer, a lot of experiences obtained can demonstrate the good performance towards attaining organization goals. My strong leadership skills, effective problem-solving abilities, and in-depth knowledge of banking regulations make me the ideal candidate for this position. I am passionate about delivering exceptional customer service and driving the success of the branch. I am excited about the opportunity to contribute to the growth and success of your organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
CRDBBank Plc
01.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Controlling and Monitoring of Bank Assets
- Manage the branch budget
- Ensure smooth functioning of a branch operations
- Supervise security and compliancies of branch operations
- Supervise branch marketing assessment and sales activities
Service CentreIncharge
CRDBBank Plc-KCMC
01.2016 - 12.2019
- Spearhead banking businesses at service centre level
- Managing business operations
- Preparation and monitoring of Budget
- Maintained high customer satisfaction standards to meet or exceed targets.
- Controlling and Monitoring of Banks Assets
- Ensure smooth functioning of centre operations
- Engaged employees in business processes with positive motivational techniques
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Supervise security and compliancies of branch operations
Bank Officer
CRDBBank Plc
03.2012 - 12.2015
- Managed and opened customers accounts.
- Contacted potential clients to pursue sales and gather funds.
- Attended super user duties
- Calling of tellers daysworks
- Received and processed cheques,Fund transfers and debit cards.
- Attended customers queries, listening and finding Solutions
- Recruited potential fahari huduma agents, train them to ensure they provide excellent service to our customers
- Attended ATM operations
Loan Consultant
Bayport Financial Service
01.2010 - 03.2012
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Reviewed customer Loans applications
- Built positive relationships with customers by offering best financing and product options for employees loans.
- Educated customers about employees loan options, benefits and restrictions.
- Recovered of None perfoming Loans
Trainee
Tanzania Revenue Authority
08.2008 - 01.2009
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- reconciliation of accounts statements against tax payers receipts
- prepared calculation amounts for employees gratuity
- received and reviewed both estimated income and final return for Tax payers
- Shadowed senior team members to learn all related jobs and tasks.
- followed-up for both late and non fillers of various returns including PAYE,VAT,CAPITAL GAIN
Education
Advanced Diploma In Accountancy(ADA) - Accountancy
Institute of Accountancy
Arusha - Tanzania05.2009
Economics, Commerce & Accountancy
Majengo High School
Moshi - Kilimanjaro05.2005
Secondary Education
Mawenzi Secondary
Moshi - Kilimanjaro11.2002
No Degree - Primary Education
Mwereni Primary School
Moshi- Kilimanjaro07.1997
Skills
- Interpersonal Skills
- Decision Making
- Customer Service
- Operation Management
- Business Acumen
- Financial Management
- Leadership Skills
- Time Management
- Risk Management
- Assets Management
- Product Knowledge
Certification
COP-Certificate of proficiency
- Fundamentals of Bancassurance
- Bancassurance operations
- Bancassurance Products
- Bancassurance Regulations Framework
NBAA-Intermediate Stage
- Financial Management
- Financial Reporting
- Auditing Principles and Practice
- Public Finance and Taxation
- Performance Management
- Management,Governance and Ethics
Hobbies
football , self learning, Gym and musics
My favorite local football team is Simba Sport Club and Real Madrid for International.I'm also love self learning through Internet and social medias,attending gym and listening old-school songs
Languages
Swahili
Native language
English
Advanced
C1
Courses
Branch Managers Academy
- Leadership & Management
- Credit Management
- Risk,Compliance & Fraud Management
- Branch Operation & Control
Branch Leadership Development Through Exposure Program-Kuala lumpur Malaysia
- Leadership and Management
- Team Building
- Decision Making
- Time Management
- Cross Selling
- Negotiation Skills
- Customer Experience
- Presentation Skills
- Networking
Timeline
Branch Manager
CRDBBank Plc
01.2020 - Current
Service CentreIncharge
CRDBBank Plc-KCMC
01.2016 - 12.2019
Bank Officer
CRDBBank Plc
03.2012 - 12.2015
Loan Consultant
Bayport Financial Service
01.2010 - 03.2012
Trainee
Tanzania Revenue Authority
08.2008 - 01.2009
Advanced Diploma In Accountancy(ADA) - Accountancy
Institute of Accountancy
Economics, Commerce & Accountancy
Majengo High School
Secondary Education
Mawenzi Secondary
No Degree - Primary Education
Mwereni Primary School
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