Seleman Rwoga
Dar es Salaam
Summary
Experienced sales strategist with a strong background in customer success and data analysis. Proven track record of driving revenue growth, optimizing sales processes, and enhancing customer satisfaction. Skilled in leveraging data to inform decisions and foster long-term client relationships.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Ramani Finance Company Limited
Dar Es Salaam
09.2024 - Current
- Researched target markets to understand the needs of current and potential customers.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Collaborated with marketing team members to design promotional materials.
- Collaborated with internal teams for successful execution of projects.
- Established new customer accounts using negotiation and sales closing abilities.
- Directed and coordinated products, services and sales activities.
- Conducted market research and reported on competitors.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Created presentations to attract new business opportunities.
- Identified potential clients, built relationships, and negotiated contracts.
Customer Success Associate
Ramani Finance Company Limited
Dar es Salaam
11.2021 - 09.2024
- Providing customers with product training or support during their subscription term.
- Documenting customer interactions with details about the nature of the interaction, and any resolution achieved.
- Monitoring customers' accounts to ensure that they are having a positive experience with the company's products and services.
- Collaborate with cross-functional departments, such as the product team, the credit team, and the sales teams, to ensure visibility and alignment.
- Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services.
- Following up with customers to ensure we recover inventory-financed loans on time, and managing accordingly once a client goes past maturity.
- Ensure the execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and customer success best practices.
- Work with the product team to prioritize customer feature requests.
Business Data Analyst
Darsh Industries Limited. (Redgold)
Dar es Salaam
07.2021 - 11.2021
- Collected, analyzed, and interpreted data to inform business decisions, resulting in actionable insights that contributed to over 10% improvement in sales performance.
- Developed performance dashboards and reports using Excel and Tableau to track key business metrics, helping leadership make data-driven decisions.
- Conducted market and competitor analysis to identify trends and opportunities, influencing product development and marketing strategies.
- Provided ad-hoc analytical support to sales, marketing, and finance departments, ensuring alignment across functions.
- Designed and automated reporting processes, saving the team over 10 hours per week in manual data entry.
Sales Supervisor
Christiania Group of Companies
Dar es Salaam
09.2017 - 10.2020
- Led a team of five sales representatives, providing guidance, training, and performance evaluations to meet and exceed sales targets by 25%.
- Developed sales strategies and coordinated with marketing teams to create targeted campaigns that increased sales by 20% in key regions.
- Managed customer relationships, ensuring a high level of satisfaction and repeat business, resulting in a 30% increase in customer retention.
- Conducted sales forecasting, pipeline reviews, and performance tracking, providing regular updates to senior management.
- Played a key role in the recruitment and onboarding of new sales team members, contributing to a 15% improvement in team performance.
Education
Bachelor of Commerce - Marketing
The University of Dodoma
Dodoma07.2017
Skills
- Project management
- Prospecting
- Customer Relationship Management (CRM)
- Customer support skills
- Marketing research skills
- Data Visualization and Interpretation
- Teamwork and collaboration
- Critical thinking
- Problem solving
- Channel management
- Sales leadership
Hobbies and Interests
- Camping
- Travelling
- Sports
- Online research
References
References available upon request.
Timeline
Business Development Manager
Ramani Finance Company Limited
09.2024 - Current
Customer Success Associate
Ramani Finance Company Limited
11.2021 - 09.2024
Business Data Analyst
Darsh Industries Limited. (Redgold)
07.2021 - 11.2021
Sales Supervisor
Christiania Group of Companies
09.2017 - 10.2020
Bachelor of Commerce - Marketing
The University of Dodoma
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