SEIF ABDULRAHMAN
Dar Es Salaam
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
Certification
Work History
Airline Customer Service Agent
Swissport Tanzania PLC
Dar Es Salaam, Tanzania
02.2024 - 03.2024
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
Education
Certificate of Airline Customer Service Agent -
Swissport Tanzania Training Centre
01-2024
High School Diploma -
Burhani Secondary School
Tanga,Tanzania11-2021
Skills
- Communication
- Active Listening
- Calm Under Pressure
- Multitasking
- Data Entry
- Customer Service
Certification
IATA Airline customer service
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1
Affiliations
Swimming
photography
Cycling
Environmental work
References
References available upon request.
Timeline
Airline Customer Service Agent
Swissport Tanzania PLC
02.2024 - 03.2024
Certificate of Airline Customer Service Agent -
Swissport Tanzania Training Centre
High School Diploma -
Burhani Secondary School
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