SARAPHINA NURDIN MBWAMBO
DAR ES SALAAM
Summary
Facilities management professional with robust experience in overseeing operations, ensuring safety, and maintaining efficiency. Strong focus on teamwork, adaptability, and achieving tangible results. Skilled in troubleshooting, coordination, and effective communication. Recognized for reliability and proactive approach to solving challenges.
Efficient Manage Quality Assurance with solid background in facilities management. Demonstrated ability to oversee maintenance operations and improve facility efficiency. Proven track record in utilizing project management and problem-solving skills to enhance operational performance and safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Zonal Facilities Specialist
CRDB Bank
Dodoma, Dodoma
05.2023 - Current
- Managed facility maintenance schedules to ensure operational efficiency and compliance with safety standards.
- Developed and implemented preventive maintenance programs to reduce downtime and extend equipment lifespan.
- Coordinated vendor contracts and service agreements, optimizing supplier relationships for cost-effective solutions.
- Conducted regular audits of facility operations, identifying areas for improvement and implementing corrective actions.
- Led cross-functional teams in facility projects, ensuring timely completion and adherence to specifications.
- Analyzed space utilization data to recommend layout changes that improved workflow efficiency across departments.
- Streamlined inventory management processes for supplies and equipment, minimizing waste and reducing costs.
- Performed routine facility walk-throughs to identify potential issues before they escalate into costly repairs or safety hazards.
- Maintained accurate records of all building systems, equipment warranties, and maintenance schedules to facilitate effective asset management practices.
- Assisted with logistical requirements for events and meetings.
- Collaborated with cross-functional teams on facility projects, ensuring timely completion without disrupting daily operations.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Provided support during major facility renovations or expansions, ensuring minimal impact on employees' productivity levels during construction phases.
- Increased employee satisfaction with workspace conditions by addressing concerns promptly and implementing solutions that improved overall comfort levels.
- Monitored expenditures and recommended vendor changes to eliminate issues.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Developed a proactive approach to equipment maintenance, significantly reducing downtime due to malfunctions or repairs.
- Served as liaison between facilities department and other internal stakeholders, promoting open communication channels to resolve any conflicts quickly and effectively.
- Reduced maintenance costs through implementation of preventive maintenance procedures and scheduling.
- Managed space allocation requests efficiently, optimizing available resources and minimizing disruptions to ongoing operations.
- Managed vendor relationships to secure the best pricing and service levels for facility-related contracts.
- Assisted in budget development and monitoring for facilities department, identifying opportunities for cost savings while maintaining high-quality services.
SOFTWARE DEVELOPER
NEXTBYTE ICT SOLUTION
01.2018 - Current
- Coaching agile methods, and providing support to the team members
- Managing the project from beginning until the project ends in the required timeframe
- Identifying any risk which can cause impact on production and finding the best solution on solving the problem
- Managing conflict that can occur in team members
- Designing complex system by using the best practice Agile method and project management plan
- Developing system web application using laravel php framework
- Performing system security to ensure no frauds occur
- Evaluates new technologies for client and works with other technical staff to determine hardware and software needs;
- Maintain security of hardware and software;
- Perform client support based on system designed
- Respond to problem reports, machine crashes, hardware failures and power outages;
- Maintains password and group files, web server access to clients;
- Service requests, problems and incidents logged through the bank IT service Desk within established SLAs.
- Racking, cabling, server builds, hardware inventory and maintenance, manage vendors to ensure installed systems are architectured and performing properly, maintain and test disaster plan.
- Install, configure and test operating systems, application and system management tools.
- Implement and manage productivity tools to maintain proactive alerting on IT Infrastructure and services performance and availability.
- Timely communication to stakeholders during incidents and problems management.
- Provide support to developers during application development life cycle in a framework of Continuous Integration and Continuous Delivery pipelines.
- Contribute to the preparation of RFPs with technical requirements.
- Ensure all computer applications are licensed and running recommended applications;
- Execute and manage strategies & tactic for new system as planned by visualizing of progress and taking measures if any problems.
- Training members to operate properly the systems by creating operation manual and expand how to operate and monitoring the operation and retraining member who do not operate properly.
- Plan strategies & tactics for installing new systems
- Provide reports with purpose of improving the IT services.
- Contribute to the development of standard operating procedures (SOP) required to run IT infrastructure operations in a mission critical environment.
- Communicate both verbally and in writing suggestions for improvements to data entry or data flow and requirement gathering
- Design and perform server and security audits, backup procedures, and other recovery processes in accordance with the Bank’s disaster recovery and business continuity strategies.
WORK AS WEB DESIGNER
DITSO (DAR ES SALAAM INSTITUTE OF TECHNOLOGY STUDENT ORGANISATION)
06.2018 - 10.2019
- Assisting on system design and web designing, user requirement gathering, analyzing user requirement, designing system that meet user requirements.
- PART TIME JOB
FIELD WORK
INSTITUTE OF RURAL DEVELOPMENT PLANNING, DODOMA
07.2018 - 09.2018
- Photography for their website
- Graphics designing for their students identity cards
- Data entry for their students requirements for the new certificates students
- Troubleshooting network problems and system failures
- Managing network to ensure no communication failure accour, troubleshooting when problem exist, installing new networking device like switches, routers, installing redundancy network that meet bank standards
- Performing system security to ensure no frauds occur
- Evaluates new technologies for staff desktops and works with other technical staff to determine hardware and software needs;
- Maintain security of hardware and software;
- Performs backups of data and operating systems for all critical machines;
- Respond to problem reports, machine crashes, hardware failures and power outages;
- Provides expertise in system usage to office staff as appropriate;
- Maintains password and group files, web server access;
- Ensure all computer applications are licensed and running recommended applications;
- Install the anti-virus on all workstations and servers;
- Install patches for the operating system;
- Installation, configuration and management of mail system
- Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets.
- Execute and manage strategies & tactic for new system as planned by visualizing of progress and taking measures if any problems.
- Training members to operate properly the systems by creating operation manual and expand how to operate and monitoring the operation and retraining member who do not operate properly.
- Plan strategies & tactics for installing new systems
- Enter quickly and accurately customer data or other forms into database under the monitoring of Data Supervisor and reporting to the Head of ICT department
- Attend data staff meetings at the specified times
- Communicate both verbally and in writing suggestions for improvements to data entry or data flow to Head of ICT department
Head of ICT
BEE HIVE Pharmacy
08.2017 - 11.2017
- Web development, System requirement gathering, analyzing system requirement, System designing that meet user requirement.
- Managing transactions rolling back transaction failure, ensuring all transaction work perfect by removing all existing redundancy
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers, workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
- Identify utilization patterns and their effect on operation/system availability and performance expectations.
- Anticipate communication and network problems and implement preventive measures.
- Establish and perform maintenance programs following company and vendor standards.
- Ensure timely user notification of maintenance requirements and effects on system availability.
- Investigate, recommend and install enhancements and operating procedures that optimize network availability.
- Maintain confidentiality about the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference
- Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
- Integrating LAN with ISP to ensure WAN ie internet communication take place
- Performing Preventive maintenance and repairing computer when problem exist, changing integrating circuit (I.C) installing new integrated circuit in a computer motherboard.
- Check to ensure that all data collection forms are filled correctly and completely and correct any inconsistencies before entry to the database.
- Working with other staffs from all entry to make sure the forms and other documents are kept in a secure place to guarantee confidentiality
- Perform and/or oversee software and application development, installation, and upgrades.
- Maintain site licenses for organization.
- Maintain computer licenses ie antivirus
- Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- To conduct monthly data audit. Verify data entered to the database and that of the paper based source.
- In collaboration with staff member to monitor and track all Monitoring and Evaluation tools at site level to ensure their constant availability by accurate forecasting and timely ordering.
- Conduct routine analysis of data and display of key set of indicator progress on a monthly basis and share findings with the facility staff and in charges for use and for decision making.
- On monthly basis ensure that data from the site is submitted on time to Director
- Perform other relevant program related duties as assigned by the Director
Education
Master of Science - PROJECT PLANNING MANAGEMENT
INSTITUTE OF ACCOUNTANCY ARUSHA
Arusha, Tanzania03-2027
BSC - Multimedia Technology and Animation
University of Dodoma
01.2018
Advanced level Certificate for Secondary Education Examination - undefined
Kondoa Girls High School
01.2016
Ordinary level Certificate for Secondary Education Examination - undefined
Huruma Girls Secondary School
01.2013
Certificate of Primary Education -
Mingas Primary School
01.2009
Skills
- Ability to coach agile methods, and providing support to the team members
- Ability to increase productivity velocity to meet the required time frame
- Ability on finding risk which can cause impact on production and finding the best solution on solving the problem
- Interact with internal staff and external suppliers to help resolve all IT related issues in timely manner
- Maintaining websites, database systems and accounting software
- Ability to manage conflict that can occur in team members and resolve it without making any negative impact in production process
- Ability to design complex system by using the best practice Addie method and project management plan
- Managing Database Transactions
- Coordinate appropriate documentation of all activities performed in the data unit
- Ability to develop system using the following languages PHP FRAMEWORKS such as (Laravel, codeigniter), MYSQL, SQL Server, C, JavaScript(angular)
- Web development using JOOMLA, WORDPRESS, DRUPAL
- Analyzing data for quality Assurance Mentor facility staff on data analysis and reporting to ensure data driven decision making
- Developing relevant knowledge and skills through training and self-study; remain current on new trends in DBMS; and inform program development management
- Ability to work with creative Adobe Master Collection as a graphics designer ie Photoshop, Illustrator, Fireworks, Dreamweaver and Adobe after effect
- Strong technical orientation
- Train staff on the software usage and data related issues
- Ability to Design a network and troubleshoot Networking devices
- Developing, modifying, and maintaining databases in the respective
- Developing data input controls, range and logic checks, and other data management processes based on input from other team members
- Ensuring the accuracy of data entry and collaborate with study-specific data supervisors to resolve data entry issues
- Preparing data for decision making based on the analysis
- Develop and maintain software applications using different languages like Visual Basic, php and java
- Support coordination of data management, quality control, carrying out research, and analysis and report writing
- Support the development of supportive supervision and data auditing guidelines
- Timely production of all relevant reports required by the organization
- Ability to manage Database as Database Administrator
- Develop and maintain a core database and associated data entry and analysis applications
- Design, implement and maintain a database management system using SQL, SAS and Microsoft Access, MYSQL
- Working with Data Supervisors to develop standard operating procedures for QA/QC, evaluation of data entry accuracy, and work performance of the data team staff members
- Designing, modifying, generating, and maintaining database reports using Microsoft SQL
- Training data team in the use of data entry and cleaning programs
- Training Data Staff Members to develop and implement ad hoc queries; and provide them with technical assistance in running data cleaning programs, to resolve discrepancies in data entry
- Perform programming to manipulate and clean data, create variables and format libraries, develop queries for data cleaning, and prepare analysis datasets; analyse and tabulate data; and create graphic representations of statistical information
- Knowledge of Oracle
- Ability to troubleshoot and Repair computer devices ie laptop, PDA, Server, Printer, Router, Smart phones
- Independent and able to work under minimum supervision
- Task seeking and Flexible
- Maturity, honest and ability to look challenges as opportunity
- Ability to lead team
- Ability to work well in a team environment
- High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
- Accuracy, attention to details and awareness of deadlines
- A hard working self-starter with initiative, able to set down priorities
- Ability to anticipate problems and proactively takes measures to control or minimize them
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
LANGUAGE SKILLS
English - Fluent
Kiswahili - Fluent
References
- Benjamin, Fredrick Chali, Head of ICT Department, 0755 002595, Institute of Rural Development Planning, Dodoma, Dodoma
- Jackson, Kazaura, Director and System Developer, 0718555860, Nextbyte ICT Solutions Co Ltd
PORTIFOLIO(System I participated on developing)
Hospital Management System for St Gasper Hospital link http://treeahospital.000webhostapp.com, Pharmacy Management System link http://treeapharmacy.000webhostapp.com/Admin_dashboard/login, Point Of Sales Management System https://aggystationery.000webhostapp.com/login, Credentials for all systems jacktreea@gmail.com password jacktreea
HOBBIES
Reading newspapers, Watching television, Listening to music and Socialization, Physical exercise, working hard, swimming
reading,swimming,sports
i speak 2 language english and kiswahili fluently .
Timeline
Zonal Facilities Specialist
CRDB Bank
05.2023 - Current
FIELD WORK
INSTITUTE OF RURAL DEVELOPMENT PLANNING, DODOMA
07.2018 - 09.2018
WORK AS WEB DESIGNER
DITSO (DAR ES SALAAM INSTITUTE OF TECHNOLOGY STUDENT ORGANISATION)
06.2018 - 10.2019
SOFTWARE DEVELOPER
NEXTBYTE ICT SOLUTION
01.2018 - Current
Head of ICT
BEE HIVE Pharmacy
08.2017 - 11.2017
BSC - Multimedia Technology and Animation
University of Dodoma
Advanced level Certificate for Secondary Education Examination - undefined
Kondoa Girls High School
Ordinary level Certificate for Secondary Education Examination - undefined
Huruma Girls Secondary School
Master of Science - PROJECT PLANNING MANAGEMENT
INSTITUTE OF ACCOUNTANCY ARUSHA
Certificate of Primary Education -
Mingas Primary School