Hi, I’m
Sarah YAPANDA
Flight Attendant
Dar Es Salaam
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
years of professional experience
Work History
Mkombe Trading And Logistics
Customers Services
10.2023 - 12.2023
Job overview
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Chris and mery hospital Mara , Tanzanian
General Cleaner
2022 ju - 2023 Au
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Grument Air
Flight Dispatcher
06.2021 - 10.2021
Job overview
- Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
- Maximized passenger satisfaction by addressing concerns promptly and professionally while adhering to company guidelines for compensation or rebooking as needed.
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
Education
Air Tanzania Training Centre Dar Es Salaam, Tanzania
Certificate from Flight Attendance
03.2022
University Overview
- Awarded cabin crew licence
Tanzania Aviation CollegeMwanza, Tanzania
Certificate from Flight Despatch
05.2021
University Overview
- Awarded Certificate
Skills
- Decision-Making
- Active Listening
- Microsoft Word
- Relationship Building
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Customers Services
Mkombe Trading And Logistics
10.2023 - 12.2023
Flight Dispatcher
Grument Air
06.2021 - 10.2021
Air Tanzania Training Centre
Certificate from Flight Attendance
Tanzania Aviation College
Certificate from Flight Despatch
General Cleaner
Chris and mery hospital
2022 ju - 2023 Au
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