SARAH IMINZA OKOTSI
Summary
Results-driven professional skilled in customer service, hospitality, marketing, and social media management. Experienced in enhancing brand visibility, engaging audiences, and driving business growth through strategic digital initiatives. Committed to delivering exceptional service and building strong relationships to support operational success.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Tour and travel Consultant
Kemi Tours and Travel
Zanzibar, Tanzania
07.2024 - Current
- Facilitated client travel planning and booking, ensuring tailored itineraries that meet individual preferences.
- Conducted comprehensive research on destinations, accommodations, and transportation options to deliver personalized recommendations.
- Provided expert advice on travel regulations and requirements.
- Detailed tour and excursion options around the island, enhancing clients' travel experiences with curated information.s
Front Office Representative / Receptionist
Blue Oyster Hotel
Zanzibar, Tanzania
06.2024 - Current
- Oversaw front desk operations, facilitating seamless check-ins and check-outs to enhance guest satisfaction.
- Handled phone calls, emails, and scheduled appointments to maintain effective communication and support.
- Maintained accurate records and provided timely updates to management.
- Assisted in coordinating events and meetings.
- Managed office supplies and filing systems, ensuring organizational efficiency in daily administrative tasks.
Marketing & Social Media Manager
Accor / Blue Oyster Hotel
01.2021 - Current
- Developed and executed social media strategies to enhance brand awareness, boost online visibility, and engage target audiences on platforms like Facebook and Instagram.
- Created engaging content, including posts and videos, to elevate brand campaigns and resonate with audiences.
- Developed engaging content for social media platforms to enhance brand presence.
- Analyzed social media performance metrics, providing actionable insights to improve campaigns and increase user interaction.
- Collaborated with cross-functional teams to align marketing efforts with overall business goals, improving brand presence and market reach.
- Managed email marketing campaigns, generating leads and promoting products/services effectively.
- Fostered community engagement by addressing audience comments and inquiries promptly.
Bar Lady / Bartender / Waitress
Gheko Hotel
Watamu
01.2023 - 01.2024
- Managed bar operations, including inventory control, cash transactions, and compliance with regulations.
- Delivered high-quality service, fostering customer relationships and enhancing guest experience.
- Provided prompt, friendly service to guests, ensuring satisfaction through effective communication and attention to detail.
- Assisted with daily restaurant operations, managing orders and ensuring cleanliness of environment for optimal guest satisfaction.
Humanitarian Volunteer
World Hope Organization
Nairobi, Kenya
01.2022 - 06.2023
- Supported communities in need, coordinating relief efforts, and providing essential services in crisis situations.
- Coordinated logistics for supply distribution, ensuring timely delivery to underserved communities.
- Planned and executed awareness campaigns, mobilizing resources for affected populations.
- Organized community outreach events to engage volunteers and promote awareness.
- Facilitated workshops on health and safety practices, enhancing community knowledge and resilience.
- Assisted in training new volunteers on organizational policies and procedures.
Customer Service Representative
Safaricom fiber services
01.2021 - 01.2022
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Assisted customers with inquiries about fiber service plans and installation processes.
- Provided technical support for internet connectivity issues through troubleshooting techniques.
- Processed customer orders and managed service activation efficiently.
- Collaborated with teams to enhance service quality through analysis of customer feedback and implementation of improvement strategies.
Education
Post-Baccalaureate Diploma -
East African School of Aviation
Nairobi 05.2024 - 06.2026
High School Diploma - High School
Busiada Girls’ Secondary School /St Agnes Scenery Girls’
Nakuru, Kenya 06.2017 - 01.2020
Certificate of Primary Education -
Mwangaza Primary School
Nairobi 06.2005 - 01.2016
Skills
- Customer Service Excellence
- Client Relationship Management
- Customer Engagement
- Social media marketing
- Social media tools proficiency
- Content strategy
- Brand growth
- Task management under pressure
- Multitasking & Teamwork
- Conflict resolution
- Verbal communication
- Written communication
Certification
- Humanitarian volunteer (certificate of service and appreciation)
- Front office management (ongoing)
- First aid certificate of knowledge.
Hobbies and Interests
- Passionate about humanitarian efforts and community development.
- Exploring innovative trends on social media, creating content and digital marketing.
- Enjoys meeting new people and fostering meaningful connections.
- Interest in arts, culture and promoting inclusivity through various platforms.
References
Available upon request.
Languages
Swahili
First Language
English
Proficient
C2
German
Intermediate
B1
Timeline
Tour and travel Consultant
Kemi Tours and Travel
07.2024 - Current
Front Office Representative / Receptionist
Blue Oyster Hotel
06.2024 - Current
Post-Baccalaureate Diploma -
East African School of Aviation
05.2024 - 06.2026
Bar Lady / Bartender / Waitress
Gheko Hotel
01.2023 - 01.2024
Humanitarian Volunteer
World Hope Organization
01.2022 - 06.2023
Marketing & Social Media Manager
Accor / Blue Oyster Hotel
01.2021 - Current
Customer Service Representative
Safaricom fiber services
01.2021 - 01.2022
High School Diploma - High School
Busiada Girls’ Secondary School /St Agnes Scenery Girls’
06.2017 - 01.2020
Certificate of Primary Education -
Mwangaza Primary School
06.2005 - 01.2016